Purchase of End User Environment Services

Purchase of End User Environment Services

Implementation, provision, management and operation of end user environment services for Defra.

United Kingdom-London: Computer-related services

2017/S 127-259072

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Defra Network eTendering Portal
17 Nobel House
United Kingdom
Telephone: +44 2072385921
E-mail: Rob.Yems@environment-agency.gov.uk
NUTS code: UKInternet address(es):Main address: www.gov.uk/government/organisations/department-for-environment-food-rural-affairs

Address of the buyer profile: www.gov.uk/government/organisations/department-for-environment-food-rural-affairs

I.1)Name and addresses

Department for the Environment, Food and Rural Affairs
Nobel House
United Kingdom
Contact person: Rob Yems
Telephone: +44 7850064210
E-mail: rob.yems@environment-agency.gov.uk
NUTS code: UKIInternet address(es):Main address: https://www.gov.uk/government/organisations/department-for-environment-food-rural-affairs

I.2)Joint procurement

The contract involves joint procurement
The contract is awarded by a central purchasing body


The procurement documents are available for unrestricted and full direct access, free of charge, at: www.defra.bravosolution.co.uk/web/login.html
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.defra.bravosolution.co.uk/web/login.html
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity


Section II: Object

II.1)Scope of the procurement


Defra — UnITy — End User Environment.

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The End User Environment will be a single point of delivery for all the Authority’s End User services. Supporting end users and other UnITy suppliers in enabling the Authority’s core business.

The End User Environment will play a significant role in supporting the Authority’s ICT delivery, achieving its goal of ensuring the services delivered to its end-users are fit for purpose and fit for use.

To express an interest in this tender and obtain the procurement documentation navigate to the following URL


II.1.5)Estimated total value

Value excluding VAT: 180 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

United Kingdom.

II.2.4)Description of the procurement:

The Authority wishes to purchase the whole range of End user Environment Services. These include the implementation, provision, management and operation of the following;


End User foundation services (including Active Directory, PKI Services, IDAM, SSO and Messaging Gateways)

End User devices

Assisted technology


Office productivity

End User Communications

End Point management and tools

Line of business application presentation

There are approximately 21 500 end users within scope and 28 000 devices in circulation which include but are not limited to desktops, laptops, thin clients, tablets and phone devices.

The current contracts deliver services to both Defra and the Environment Agency across 371 sites in the UK, of which 161 are offices, 131 stores or depots and the remainder a mixture of both. The service is to be made available to 21 500 staff across the UK.

The End User Environment will be provided to Defra and other organisations in the Core Defra Group (Natural England, The Environment Agency, The Rural Payments Agency, Marine Management Organisation and The Animal and Plant Health Agency

The estimated contract value stated in section II.2.6 is the maximum estimated value. This assumes a 7-year contract term (i.e. it assumes that Defra invokes the two-year extension option) and includes the one-off costs associated with implementation. The estimate also includes provision for optional services, contingency and for growth to allow for any additional Service Recipients who may join the Contract during its term. The maximum value is not guaranteed expenditure and Defra considers that the actual costs of the Contract will be considerably less than the maximum value set out here.

Please refer to the Descriptive Document for further details of the End User Environment procurement and the scope of the Contract.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Price / Weighting: 35
Price – Weighting: 35
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 84
This contract is subject to renewal: yes
Description of renewals:

The core contract length is five years, the Authority reserves the right to extend the contract by a further two years in yearly intervals (5+1+1).

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 4
Objective criteria for choosing the limited number of candidates:

As the tender documentation.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As per the tender documentation.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Competitive procedure with negotiation
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.5)Information about negotiation

The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 03/08/2017
Local time: 15:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 31/08/2017

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 12 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Department for the Environment, Food and Rural Affairs
United Kingdom

VI.4.2)Body responsible for mediation procedures

Royal Courts of Justice
United Kingdom
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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