Quantitative Research Services Invitation to Tender

Quantitative Research Services Invitation to Tender

Quantitative Research Services specialising in Customer Satisfaction / Experience Surveying and Insight.

United Kingdom-London: Market research services

2017/S 126-256863

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

National Savings and Investments
1 Drummond Gate
United Kingdom
Contact person: Malcolm Edwards
E-mail: malcolm.edwards@nsandi.com
NUTS code: UK
Internet address(es):Main address: www.nsandi.com

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/5255

I.2)Joint procurement


Access to the procurement documents is restricted. Further information can be obtained at: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=19249&B=NSANDI
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=19249&B=NSANDI
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Other activity: financial services

Section II: Object

II.1)Scope of the procurement


Quantitative Research Services specialising in Customer Satisfaction / Experience Surveying and Insight.

Reference number: 1514

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The purpose of this invitation to tender is to establish an agreement with a service provider for the provision of quantitative research services where NS&I require an external agency to support. This includes running NS&I’s strategic level customer satisfaction survey and providing customer experience advice based on wider insight and expertise. Please note this contract does not include omnibus services as these are already covered by another contract or NS&I’s tactical customer satisfaction surveying or transactional surveying that is conducted by Atos.

II.1.5)Estimated total value

Value excluding VAT: 250 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:


II.2.4)Description of the procurement:

Each year NS&I potentially carries out a small number of ad-hoc quantitative research projects. Currently we do not have a contract in place to cover these needs so need to tender for each piece separately. For efficiency purposes we want to set up a ‘call off’ contract with an agency that can provide us with any ad-hoc quantitative research services that are not covered by current contracts. NS&I is unable to guarantee whether any ad-hoc quantitative research projects will be commissioned during the lifetime of this contract or the scale of any pieces that are commissioned. Ad-hoc quantitative research projects could take a number of different formats and cover a range of topics.

In addition to this ad-hoc quantitative research there is the requirement to run NS&I’s strategic customer satisfaction survey and support us by providing expert guidance around the area of customer satisfaction and customer experience. In particular, recommending solutions to identify customer experience issues.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 250 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 12
This contract is subject to renewal: yes
Description of renewals:

This contract has the potential to be extended for a further 2 years (on a 1+1 basis).

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

For further information and to participate in this tender opportunity please visit the NS&I eProcurement portal: https://nsandi.eu-supply.com/login.asp?B=NSANDI

Select ‘Ref: 1514 Quantitative Research Services’ and register your interest to download the tender documents. Please note that all communications with NS&I can only be conducted via the NS&I eProcurement portal.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

1. Confirmation of registration on the Information Commissioner’s Office’s Data Protection Register will be required.

2. Supplier must hold Cyber Essentials scheme certification (unless a valid exemption can be shown).

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2017/S 022-037337

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 31/07/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 31/07/2017
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

National Savings & Investments
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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