Recruitment Contract for Support Service Centre Team Leader

Recruitment Contract for Support Service Centre Team Leader

Background Our Client has a contract role available for a Support Service Centre Team Lead, this is a maternity cover contract for 9 months initially but could be up fto a year.

Support Service Centre Team Leader

Reference number: CIPHERJ00052

Deadline date: 10/04/2012

Contract value: £51,000 – £100,000

Location where the contract is to be carried out: London

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? No

Name of the buying organisation: Capita Resourcing


Description of the contract

Background Our Client has a contract role available for a Support Service Centre Team Lead, this is a maternity cover contract for 9 months initially but could be up fto a year. The role will require you to lead 2 service teams which make up the Support Service Centre. The Facilities Management Team consists of 2 middle managers and 4 Junior Managers and a team of administrators, porters and suppliers, which deliver quality Facilities Management Services. The team deliver a very wide variety of services from Cleaning, Stationery, Building Management, Postal and Delivery Services, incident management, accommodation and space management. The Records Management Team consists of 1 middle manager and 1 junior manager and a team of administrators and suppliers which delivers safe and secure Records Management services to TSol staff. This ultimately involves the processing, storing and movement of Departmental Records. Main Duties/ Responsibilities – Staff and Resource Management – You will be responsible for motivating, leading and joining together 30 staff to deliver quality, cost effective services to the business – All administrators and porters work across both teams and all services and you will be required to lead the resource planning and management across these teams to provide efficient and joined up services. Outputs/ Deliverables to be achieved – You will be responsible for all the services within the Support Service Centre and the successful delivery of these services to the Service Level Agreements and budget – You will be required to lead the teams, through the two Operations Managers. This will require you to provide strategic direction and make the overarching decisions affecting the Centre, services and budget. You will need to be able to lead your managers to effectively resolve any issues raised and to identify and engage all relevant parties affected. – You will also encourage continuous improvement of services and oversee and lead the team through these improvements – You will oversee the services and charges to tenants (e.g cleaning and postal services) and act as the lead negotiator on these matters – You will lead the space management for the building and work with stakeholders when required to negotiate and provide solutions Skills/ Experience Required – You will be a motivated, resilient and reliable person, with good leadership skills, tools and techniques and will have experience in delivering through others successfully. – You must have excellent written and verbal communication skills, along with a positive attitude. – You will need to have experience in leading a team in a busy operational environment and in dealing with the demands of the customer, whilst using your financial judgement. – You will be able to ‘see the bigger picture’, have good analysis skills and the ability to work and change quickly between services and issues, whilst giving clear instructions/direction to staff and customers. – You will be able to apply ‘common sense’ and be an excellent problem solver who can quickly evaluate the impact and consequences of decisions before making them. – You will be a good negotiator both in financial matters and when dealing with customers – Experience in issue management and project management would be beneficial but not essential – Managing and motivating staff – Experience in particular of ‘soft’ FM services Formal Qualifications Required None Additional Comments Our client is looking for a good leader rather than a manager. You must be able to lead a Records Management and Facilities Management Operational Team. This is not a change management position but is about improving existing processes and procedures.




Classification of the contract

48000000 Software package and information systems


Additional information

Contract type: Services – Unspecified

Estimated length of contract: 9 Months


Who to contact

Contact name Sarah Prodywus

Address , SL6 1DP

Is outside UK No


Extension number: