Recruitment Contract HM Revenue and Customs

Recruitment Contract HM Revenue and Customs

Recruitment and Resourcing. At this initial stage, HMRC is seeking information from the market to better understand and identify all potential solutions. Reference number: 1

Deadline date: 31/05/2012

This deadline is for… Participation in market engagement

Contract value: £0 – £0

Location where the contract is to be carried out: United Kingdom

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? No

Name of the buying organisation: HMRC CD


Description of the contract

This Prior Information Notice issued by HMRC on behalf of CSR, is for the provision of a recruitment and resourcing system and associated services. At this initial stage, HMRC is seeking information from the market to better understand and identify all potential solutions for the provision of: • An e-recruitment system • supporting services (service wrap) currently provided in-house and by a range of 3rd parties The supply options currently being considered include: • Separate contracts with 3rd parties managed in-house • a managed service arrangement with a prime contractor and a consortium of subcontractors • a modular or complete outsourced recruitment and resourcing solution Please note that no decision has been made on the supply options and therefore no assumptions should be made as to the final outcome of any potential procurement exercise. Civil Service Resourcing (CSR) is part of HM Government’s (HMG) Next Generation HR Programme (NGHR) and is hosted by HMRC. CSR was set up in April 2011 with the remit to develop and provide a complete resourcing solution for the Civil Service which includes oversight and future management of all appropriate resourcing related contractual arrangements. CSR’s main objectives are to: ? Join up resourcing related services across HMG to leverage best practice and ensure consistent service delivery ? Meet specific Departmental resourcing needs ? Reduce the cost of delivering resourcing services across HMG E- Recruitment system Job advertising across the Civil Service is via the Civil Service Job portal which is part of an e-recruitment system provided by a 3rd party. The full e-recruitment system, also provided by the 3rd party, is currently being rolled out for all “general” external recruitment and internal selection across HMG. Graduate recruitment (both UK and European) is mainly carried out via a separate system with a different 3rd party using a separate e-recruitment system. Currently there are a number of distinctly different processes for graduate applicants compared to other standard applicants but we are looking to standardise as much as possible to drive out efficiency and value for money. The contract end dates of both provisions have been aligned to enable the procurement of a consolidated .provision. The consolidated system needs to support external (this may include permanent, interim, contingent, professional, graduate, work-experience, voluntary, intern, apprentice, executive and volume) recruitment and internal selection. Specifically it should provide an end-to-end, secure, web based system accessible in the UK and overseas with vacancy and / or bulk recruitment campaign filling functions which include but are not limited to application, tracking, a range of assessment tools and selection processes, stage notifications, on-line event booking and management. The system should also provide for displaced staff and talent pool databases and automated matching facilities. There are other added value requirements which include provision of management information, marketing and campaign targeting, on-line brochures, publicity, blog and video hosting, and the management of search and keeping in touch arrangements, Consideration should also be given to technical requirements such as system bespoke services, data warehousing, data migration, capacity, integration, compatibility and interfaces. Innovation We are looking to the market for innovative solutions in order to streamline processes, improve efficiency, optimise the user experience, encourage internal resource mobility and ultimately provide a future proofed, strategic solution. Whilst also being capable of dealing with the complexities of providing one standardised system that will cope with multiple and diverse requirements across all parent government departments, and their agencies. Supporting Services Supporting services (service wrap) are currently provided in-house and by 3rd parties. In-house services are delivered centrally by CSR on behalf of subscribing Civil Service Departments, NDPBs (Non Departmental Public Bodies) and executive units. Those not subscribing, retain responsibility for in-house supporting services. Service wrap activities may include, but are not restricted to: Resourcing Services 1. Recruitment system management and support 2. Manual intervention processes relating to the recruitment system 3. Helpdesk for internal staff and external candidates 4. Recruitment campaign management and delivery 5. Executive and professional sourcing, assessment and appointments 6. Management and delivery of graduate, professional, talent, apprenticeship, internship schemes which may involve: • Sift, assessment and selection of candidates • Deliver, resource and administer events and assessment centres to include provision of venue, facilities, assessors, invigilators and IT • Candidate communication centres functionality, candidate management and on-boarding • Assessor management services 7. Selection tests and assessment services: provide, develop, administer and recalibrate tests and other assessment tools including tests of capability, aptitude, personality inventories, professional, IPA, 360 and situational evaluations 8. Manual or semi-automated sift and interviewing services 9. Vetting and pre-employment checks Career Transition 1. Career Transition / outplacement / redeployment training and services 2. Surplus and talent management Value add Services 1. Marketing and employer branding 2. Change management (System design, specification, test, implementation) 3. Manage service uptake and on-boarding of new subscribers 4. Guidance and training on the system and services 5. Management Information and analysis Subscribing Civil Service Departments, NDPBs (Non Departmental Public Bodies) and executive units will have varying requirements in terms of the system (currently ranging from accessing a job portal to a fully automated application and selection system) and conversely the related service wrap. Standards In addition to statutory obligations; 1. Adhere to Civil Service Commissioners recruitment principles whereby selection on merit on the basis of fair and open competition is applied and that compliance with the Recruitment Principles is not undermined 2. IT system and data handling and storage must comply with HMG Security Policy Framework, JSP 604 Network Joining Rules, CESG Information Assurance Guidance, List X storage, Data Protection Act 1998, ISO/IEC2700 Volume Volumetric based on past experience will be provided at ITT stage. Growth will continue as CSR delivers the objective explained in the opening paragraph. Recruitment and career transition is dictated by workforce change within HGM. Accordingly, the system and services will be expected to handle unexceptional and / or sustained campaigns launched concurrently by a number of subscribers. Campaign popularity is partly driven by labour market forces. The system and services will need to be able to flex to accommodate exception demand situations. Further information about Civil Service jobs can be obtained at: Further information about Civil Service Resourcing (hosted by HMRC) can be obtained at:




Classification of the contract

79600000 Recruitment services


Additional information


Who to contact

Contact name Thomas Atkins

Address 5th Floor West, Ralli Quays, 3 Stanley Street, Salford, M60 9LA

Telephone 0161 827 0028

Extension number:



Web address


How to apply

HMRC invite potential providers to participate in market engagement by means of feedback in electronic format using the email address, submissions should be made by 31/05/2012. Your response should include, but is not restricted to: • Supplier capability and market position • Supply options • Indicative prices and models • Reacting to unexpected demand • Innovative solutions • Governance and quality process (typical benchmarking, KPI models) • Industry and legislative considerations • Examples of experience in the public sector and /or variety and complexity of services delivered / case studies • Perceived risks • Diversity attraction strategy • Off-shoring policy • Inform the decision on the contract structure and duration • Typical build and implementation considerations, planning and timescales