Remote Revenues and Benefits Handling Service on a Call Off Basis

Tenders are invited for the supply of services in respect of the remote processing and handling of a range of Revenues and Benefits work packages including: Processing of Housing and Council Tax Benefit; Processing of Council Tax; Processing of Business Rates; Responding to Customer Contacts by telephone.

UK-Derby: Data-processing services

2013/S 020-031338

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Derby City Council
The Council House, Corporation Street
For the attention of: Procurement
DE1 2FS Derby
UNITED KINGDOM
Telephone: +44 1332643294
E-mail: procurement@derby.gov.uk

Internet address(es):

General address of the contracting authority: http://www.Derby.gov.uk

Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA0342

Further information can be obtained from: Derby City Council
The Council House, Corporation Street
Contact point(s): Procurement
DE1 2FS Derby
UNITED KINGDOM
Telephone: +44 1332643294
E-mail: procurement@derby.gov.uk
Internet address: www.sourcederbyshire.co.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Derby City Council
The Council House, Corporation Street
Contact point(s): Procurement
DE1 2FS Derby
UNITED KINGDOM
Telephone: +44 1332643294
Internet address: https://in-tendhost.co.uk/derbyshirepartnership/

Tenders or requests to participate must be sent to: Derby City Council
The Council House, Corporation Street
For the attention of: Tender Receipt Officer
DE1 2FS Derby
UNITED KINGDOM
Telephone: +44 1332643294
Internet address: https://in-tendhost.co.uk/derbyshirepartnership/

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Provision of a remote Revenues and Benefits handling service on a call off basis

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Derby.
NUTS code UKF11

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Tenders are invited for the supply of services in respect of the remote processing and handling of a range of Revenues and Benefits work packages including:
— Processing of Housing and Council Tax Benefit;
— Processing of Council Tax;
— Processing of Business Rates;
— Responding to Customer Contacts by telephone.
The Council requires a flexible arrangement to enable the allocation of tasks within the above work packages at times of peak demand.
All aspects of the contract will be on a call off basis and the Council does not guarantee any minimum volume of work through the contract period. Work will be called off as and if required.
The initial contract period is 12 months and is estimated to commence 1.6.2013.

II.1.6)Common procurement vocabulary (CPV)

72310000, 72253000, 75310000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The Council does not guarantee any minimum volume of work throughout the contract period. Work will be allocated on a call off basis, according to need, as and if required.
The annual contract value will not exceed GBP 350 000.
The total contract value(including possible extensions) is GBP 1 050 000.
Estimated value excluding VAT: 1 050 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: There is an option to extend for up to a further 2 years, on an annual incremental basis, subject to funding, performance and service requirements.

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Starting 1.6.2013. Completion 31.5.2014

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and several liability to be assumed by all group bidders before acceptance.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to produce a certificate or declaration demonstrating that they are not bankrupt or the subject of an administration order, are not being wound-up, have not granted a trust deed, are not the subject of a petition presented for sequestration of their estate, have not had a receiver, manager or administrator appointed and are not otherwise apparently insolvent.
(2) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has powers of representation, decision or control of the candidate has not been convicted of conspiracy, corruption, bribery, or money laundering. Failure to provide such a declaration will result in the candidate being declared ineligible and they will not be selected to participate in this procurement process.
(3) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating to the conduct of their business or profession.
(4) All candidates will be required to produce a certificate or declaration demonstrating that they have not committed an act of grave misconduct in the course of their business or profession.
(5) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of social security contributions under the law of any part of the United Kingdom or of the relevant State in which the candidate is established.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to provide a statement, covering the 3 previous financial years including the overall turnover of the candidate and the turnover in respect of the activities which are of a similar type to the subject matter of this notice.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
(1) A statement of the principal goods sold or services provided by the supplier or the services provider in the past 3 years, detailing the dates on which the goods were sold or the services provided; the consideration received; the identity of the person to whom the goods were sold or the services were provided.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

TD0617.

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 26.2.2013

IV.3.4)Time limit for receipt of tenders or requests to participate

18.3.2013 – 14:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Date: 19.3.2013 – 14:00
Place:

The Council House, Corporation Street, Derby.

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

VI.3)Additional information

This tender is being managed electronically. Therefore, you will need to register your interest formally through the electronic tendering system.
Please go to www.sourcederbyshire.co.uk and look for the contract advert under ‘latest or live contracts’. Then click on the link at the bottom right of the advert ‘Apply online’ to take you to our e-tendering system. There you will be able to register your details and request the documents. This is done by:

— Click on ‘view details’ on the bottom right of the relevant tender;
— Click on ‘express interest’ at the bottom right of the tender detail;
— Enter login details. If not registered then follow instructions and complete the registration form. Please ensure you complete the company details section and the individual details section;
— Click that you confirm you wish to express interest.
The system will then send you an email with a ‘user id’ which you can use then to log into the system. A second email will be sent explaining that the documents have been published to your area of the Derbyshire Partnership website. Click on the link to take you to the website, and login using the details received.
— Once logged in, click on ‘my tenders’;
— Click on ‘view details’;
— Click on ‘tender stage’ tab.
By scrolling to the bottom of the page you will be able to view and download the documents for completion, along with instructions on how to make a submission.
(MT Ref:98136)

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Derby City Council will incorporate a minimum 10 calendar days standstill period at the point information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Applicants have 2 working days from the notification of the award decision to request additional debriefing and that information has to be provided a minimum of 3 working days before the expiry of the standstill period. Such additional information should be required from the contact details provided in section 1.1 of this notice. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2006 (SI 2006 No 5)provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into the Court may only award damages. The purpose of the standstill period referred to above is to allow parties to apply to the Courts to set aside the award decision before the contract is entered into.

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:25.1.2013