Request for Quotation for an Independent Customer Satisfaction Survey

Request for Quotation for an Independent Customer Satisfaction Survey

Cefas require an innovative and extremely accurate means of measuring customer satisfaction. To improve as an organisation we need to receive the honest opinions of our customers and we need to use this data to provide actions which produce visible results.

Reference number: MPM/CSS

Deadline date:06/12/2013

This deadline is for… Response to Request for Quotation.

Contract value:£0 – £0

Location where the contract is to be carried out: United Kingdom

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? No

Name of the buying organisation: Centre for Environment, Fisheries and Aquaculture Science

 

Description of the contract

Cefas require an innovative and extremely accurate means of measuring customer satisfaction. To improve as an organisation we need to receive the honest opinions of our customers and we need to use this data to provide actions which produce visible results. Currently Cefas performs its own customer feedback survey via a regularly distributed Customer Satisfaction Questionnaire. In addition to this Cefas wish to undertake an independent customer satisfaction survey which must be in a format that is quick and easy for the customer to respond to. An additional requirement is that on completion of the Cefas survey, results must be benchmarked against other similar organisations.

 

Documents

Classification of the contract

77000000 Agricultural, forestry, horticultural, aquacultural and apicultural services

79311200 Survey conduction services

 

Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 16/12/2013 – 30/04/2014

 

Who to contact

Contact name Robert Dumolo

Organisation name Centre for Environment, Fisheries & Aquaculture Science

Address , NR33 0HT

Telephone

Extension number:

Fax

Web address

 

How to apply

Please respond as detailed in the attached Request for Quotation.