Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system.
Cloud Contact Centre
Lincolnshire Partnership NHS Foundation
IT services: consulting, software development, Internet and support – 72000000
Location of contract
Value of contract
6 July 2021
Approach to market date
1 November 2021
Contract start date
12 August 2021
Contract end date
31 August 2025
Contract is suitable for SMEs?
Contract is suitable for VCSEs?
Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.
Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.