Requirement for Cloud Contact Centre

Requirement for Cloud Contact Centre

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system.

Cloud Contact Centre

Contract summary

 

Industry

  • IT services: consulting, software development, Internet and support – 72000000

Location of contract

East Midlands

Value of contract

£60,000

Procurement reference

NHSULH-DN554863-79375530

Published date

6 July 2021

Approach to market date

1 November 2021

Contract start date

12 August 2021

Contract end date

31 August 2025

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

 

Description

 

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.
Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.

 

More information

 

Linked Notice

NHSULH-DN554863-79375530

 

Spend profile

 
Financial year Budget
2021/2022 £0

 

How to apply

 

Follow the instructions given in the description or the more information section.

 

About the buyer

 

Contact name

Lucy Reed

Address

Beech House
Waterside South
Lincoln
LN5 7JH
England

Telephone

+44 1522307406

Email

lucy.reed@ulh.nhs.uk

Website

http://www.ulh.nhs.uk/