Requirement for Customer Tracking Research Services

Requirement for Customer Tracking Research Services

To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year.

Contract summary

Industry

  • Research and development services and related consultancy services – 73000000
  • Recreational, cultural and sporting services – 92000000

Location of contract

EN2 9HG

Value of contract

£1k – £9k

Published date

13 January 2020

Closing date

12 February 2020

Contract start date

01 April 2020

Contract end date

31 March 2023

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

 

Description

The Authority are looking for an Visitor and Customer Tracking Research Services company to fulfil and agree to the following requirements.

Lee Valley Regional Park Authority’ objectives are:

o To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year
o To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage.
o Identify any issues or areas of improvement that customers have with any of our facilities or services
o Provide summary reporting of research findings to operational managers

 

About the buyer

Contact name

Genevieve D’Souza

Address

Bulls Cross
Enfield
Middlesex
EN2 9HG
United Kingdom

Telephone

01992 709888

Email

gdsouza@leevalleypark.org.uk

 

Other information

Attachments

Additional information on how to apply for this contract

https://in-tendhost.co.uk/leevalley/aspx/

Is a Recurrent Procurement Type? : No

 

How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.