Requirement for Customer Tracking Research Services
To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year.
- Research and development services and related consultancy services – 73000000
- Recreational, cultural and sporting services – 92000000
Location of contract
Value of contract
£1k – £9k
13 January 2020
12 February 2020
Contract start date
01 April 2020
Contract end date
31 March 2023
Contract is suitable for SMEs?
Contract is suitable for VCSEs?
The Authority are looking for an Visitor and Customer Tracking Research Services company to fulfil and agree to the following requirements.
Lee Valley Regional Park Authority’ objectives are:
o To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year
o To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage.
o Identify any issues or areas of improvement that customers have with any of our facilities or services
o Provide summary reporting of research findings to operational managers
About the buyer
Additional information on how to apply for this contract
Is a Recurrent Procurement Type? : No
How to apply
Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.