Requirement for Vehicle Recovery Operators

Requirement for Vehicle Recovery Operators

FMG were appointed as managing agents of the Highways England National Vehicle Recovery (HEVR) contract effective from 1st April 2020.

Contract summary



    • Breakdown vehicles – 34144220
    • Breakdown and recovery services for cars – 50118100
    • Breakdown and recovery services for commercial vehicles – 50118200

Location of contract


Value of contract


Procurement reference

F M G HEVR 0001

Published date

11 June 2021

Closing date

31 July 2021

Closing time


Contract start date

1 October 2021

Contract end date

31 January 2023

Contract type

Supply contract

Procedure type

Single tender action (non-OJEU)

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




FMG were appointed as managing agents of the Highways England National Vehicle Recovery (HEVR) contract effective from 1st April 2020.

The HEVR contract manages the safe removal of accident damaged, broken down and abandoned vehicles from England’s motorways and all-purpose-trunk-roads, 24/7/365. The associated activities will include the removal of vehicles, passengers and loads, storage and disposal of such vehicles and property alongside the collection of the statutory fees. The contract covers both responsive statutory vehicle removal and the pro-active, ad hoc, “pre-positioning/standby” of vehicle recovery resource, as well as offering the potential for providing vehicle recovery services during scheme road works.

FMG have in place a network of Vehicle Recovery Operators to supply the services, however to demonstrate continuous improvement and comply with contractual obligations this opportunity is to ascertain if any other suppliers are interested in becoming a sub-contractor to FMG for the HEVR contract.

Existing Vehicle Recovery Operators working on the Highways England contract need not re-apply.

For Vehicle Recovery Operators not currently on the scheme, it is an opportunity to demonstrate and evidence your capabilities and performance for the areas you propose to cover.

For further information visit and download the contract overview and requirements document. To apply, please complete the Highways England Contract Evaluation Form and return it to

Once we have assessed all applicants, our panel will evaluate suitability alongside other Vehicle Recovery Operators, in conjunction with the requirements within the geographical area(s) that you cover, capability, compliance and added value.

This assessment will ensure that FMG can meet our contract obligations with Highways England. During this assessment phase, FMG may require presentation by applicants and or visits / audits to validate suitability and proposals.

FMG will make the final decision regarding the appointment of a Vehicle Recovery Operator, any enquiries made directly to Highways England in relation to this matter will be passed back to FMG.

FMG will not be under any obligation to enter into correspondence with an applicant, or to provide an applicant with reasons for their successful or unsuccessful appointment.

Any queries / clarifications on the application process or services required should be made by e-mail to
Individuals within FMG should not be contacted.


More information



How to apply

Follow the instructions given in the description or the more information section.


About the buyer


Contact name

Philip Graham


Broad Lea House, Dyson Wood Way,Bradley Business Park, Bradley