Research Contract for Care Quality Commission

Research Contract for Care Quality Commission

Key activities • Continuous supply of qualitative intelligence from voluntary organisation to CQC over a 12 month period starting asap.

Residential Care Focus – Tell us about your care

Reference number: CQC SMC 1142

Deadline date:07/04/2014

This deadline is for… submiting a Tender response

Contract value:£25,000 – £30,000

Location where the contract is to be carried out: United Kingdom

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? Yes

Name of the buying organisation: Care Quality Commission

 

Description of the contract

Some voluntary and community organisations have access to a rich source of qualitative intelligence from the public about the quality and safety of individual, named services which is extremely valuable to CQC’s assessment of and responsiveness to risk. CQC wishes to carry out a project with a voluntary organisation aimed at systematically collecting intelligence about whether care providers are meeting required standards of quality and safety from people who contact the organisation. We specifically want to work with an organisation that can help us increase our access to individual experiences of care in residential care settings. Objectives The aims of the project are: . To actively seek intelligence from a voluntary organisation about whether care services are meeting required standards of quality and safety, with a focus on gathering the individual experiences of people living in residential care within the last three to six months. • To assess the value of the intelligence to CQC in assessing risk and prompting regulatory activity • To increase awareness of CQC and its role as regulator of health and social care services in England, and the standards of quality and safety people have a right to expect amongst people in residential care and their loved ones. Voluntary organisations have access to a rich source of qualitative information from the public about the quality and safety of services which could be extremely valuable to CQC’s assessment of and responsiveness to risk. Through a project of this kind we can ensure a managed flow of information which can be tracked and evaluated effectively. Target audience Organisations with access to rich qualititative intelligence from users of residential care services and with experience of working with them and their loved ones / carers. Key activities • Continuous supply of qualitative intelligence from voluntary organisation to CQC over a 12 month period starting asap. • The feedback will be captured on CQC webforms sent directly to our national contact centre and distributed to our Intelligence and Inspection teams who will then act on and evaluate the information. • Pro-active PR to promote the project, the standards of quality and safety people have a right to expect and the role of CQC as regulator.

 

Documents

Classification of the contract

73000000 Research and development services and related consultancy services

 

Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 12 Months

 

Who to contact

Contact name Jacqueline Burn

Organisation name Care Quality Commission

Address Finsbury Tower, 103-105 Bunhill Row, London, UK, EC1Y 8TG

Telephone 0207 448 9087

Extension number:

Fax

Web address

 

How to apply

How to Access this tender This contract will be tendered online using Delta e-Sourcing. Suppliers must read through this set of instructions and follow the process to respond to this opportunity. The information and/or documents for this opportunity are available on https://www.delta- esourcing.com/delta. You must register on this site to respond, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage. Suppliers must log in, go to your Response Manager and add the following Access Code: 66ZP3WUXPW, please ensure you follow any instruction provided to you here. The deadline for submitting your response(s) 7th April 2014 by 16:00 hours. Please ensure that you allow yourself plenty of time when responding to this invite prior to the closing date and time, especially if you have been asked to upload documents. If you experience any technical difficulties please contact the Delta eSourcing Helpdesk on call 0845 270 7050 or email helpdesk@delta-esourcing.com.