Residents Survey Contract

Residents Survey Contract

Contract value:£10,000 – £20,000. Cornwall Council is seeking to conduct a ‘Residents Survey’ in order to measure satisfaction with and perception of the council’s services.Reference number: CS/C 03/2014

Deadline date:28/03/2014

This deadline is for… Return of completed RFQ’s (bids)

Contract value:£10,000 – £20,000

Location where the contract is to be carried out: Cornwall and Isles of Scilly only Cornwall is to be covered, not the Isles of Scilly

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? Yes

Name of the buying organisation: Cornwall Council – Central Procurement

 

Description of the contract

Cornwall Council is seeking to conduct a ‘Residents Survey’ in order to measure satisfaction with and perception of the council’s services. The results will be used to identify priorities; to measure the effectiveness of council services and to understand residents’ concerns. In order to benchmark against other councils the Local Government Association’s guidelines “are you being served” will be followed. The Council intends to appoint a contractor to run the survey for up to three years – however extension of the contract beyond the first and second years is subject to mutual agreement of both parties. The criteria for awarding this contract are included in the specification which also provides full details about the nature of the services required.

 

Classification of the contract

79342311 Customer satisfaction survey

79342310 Customer survey services

79311000 Survey services

 

Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 07/04/2014 – 06/04/2017

 

Who to contact

Contact name Ashley Sinfield

Organisation name Cornwall Council – Central Procurement

Address New County Hall, Treyew Road, Truro, Cornwall, TR1 3AY

Telephone 01872 32 3779

Extension number:

Fax

Web address www.cornwall.gov.uk

 

How to apply

Please contact Ashley Sinfield at asinfield@cornwall.gov.uk to express interest and receive the tender documents. Further contact details are available in the attached document.