Responsive repairs and void maintenance services West Midlands

WMCOE – Midland Heart
20 Bath Row
For the attention of: Ami Keilah
B15 1LZ Birmingham
UNITED KINGDOM
Telephone: +44 12345678
E-mail: ami.keilah@midlandheart.org.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

Body governed by public law

Housing and community amenities

The contracting authority is purchasing on behalf of other contracting authorities: no

Responsive repairs and void maintenance services for care and support and commercial.

Works
Realisation, by whatever means of work, corresponding to the requirements specified by the contracting authorities
Main site or location of works, place of delivery or of performance: MIDLANDS

NUTS code UK

The notice involves a public contract

Midland Heart would like to invite tenders from suitably qualified/experienced companies for the provision of a comprehensive, directly delivered, responsive repairs and voids maintenance service for its portfolio of Care and Support and Commercial Services properties.
Midland Heart currently operates in the areas of 54 local authorities, providing and maintaining homes for more than 70 000 people and, managing over 31 000 properties.
The contract will be split into two Lots. Lot 1 will be for all Care and Support Services properties and Lot 2 will be for all Commercial properties. Potential suppliers can bid for either one or both Lots. Please identify the lot(s) you are interested in and provide a submission.
The Contractor(s) will be required to show commitment to provide a customer focussed, effective service that provides value for money to Midland Heart and its customers, it must also be responsive to achieve collaborative working practices, innovation and continuous improvement.
The Contractor(s) will be required to operate at a 100 % repairs by appointment slot system with appointments being made by the Contractor(s) once the job is notified via interface by the Contractor(s). The Contractor(s) must show a commitment to maintaining and improving Midland Hearts excellent performance in relation to customer satisfaction, best value and other local performance indicators. Midland Heart will require the Contractor(s) to provide dedicated staff to deal with the day-to-day operations of the Contract and employ predominately local and preferably directly employed labour to carry out the work.
The Contractor(s) will also be required to provide and maintain the use of modern, up-to-date, ICT technology and business systems for the end to end management and delivery of the Contract service; including a suitable and compatible direct IT link in order to interface with Midland Heart’s Northgate repairs system.
Applicants are advised that TUPE will not apply and that there is no guarantee of work to this Contract.
The contract duration will be for a period of 3 years.
Care and Support Properties
Midland Heart Care and Support services provides over 1.5 million hours of care and support to 7,000 customers 24 hours per day 365 days per year.
This support is provided within a number of different types of accommodation. Customers receive care and support whether in their own home or in specifically designed supported housing accommodation.
The service required will comprise of a day to day non emergency and emergency responsive repairs and void maintenance call out of work, to be carried out to occupied and non occupied properties which includes independent self contained properties to large purpose built hostels and residential services of which 1488 units inclusive of blocks and communal areas for supporting housing in Birmingham and 1080 units, inclusive of blocks and communal area in Coventry (Note: where there are hard landscaping issues such as repairs to paths, fencing etc. the general responsive repairs Contractor(s) may be used. These are a variety of regulated and non regulated services with both local authority commissioners and the Care Quality Commission (CQC).
Care and Support also provide a wide and varied property portfolio to managing agents delivering similar care and support services to vulnerable customers within our housing stock.
Midland Heart are committed to provide services to some of the most vulnerable individuals in society by creating an environment where people can transform their lives, and maximise their independence.
Commercial Properties
Midland Heart Facilities Management manages a range of support services to 9 Regional Offices. These offices include the Birmingham Head Office at Bath Row in addition to providing Property Management services to 61 commercial units with the assistance of a Managing Agent. The properties are geographically dispersed across the Midlands and range from Stoke on Trent to Hereford. The estate of properties may change during the term of the Contract due to acquisitions and disposals.
Midland Heart require a reactive repairs service for day to day, non emergency and emergency responsive repairs to these buildings, taking instruction and works orders from the Facilities Management Team and the Managing Agent. The service required will span all trades and will require suitably qualified and experienced operatives to perform the range of tasks.
The service will be required generally during office hours, between 8:00 am and 5:00 pm, however due to the nature of our business, some disruptive works may be required out of usual office hours. Midland Heart will also require a 24 hour on call emergency response service should Midland Heart require support to any of our office or commercial buildings.
To register your interest and access documents for this OJEU tender opportuniti, please register with Bravosolutions on the following link:

https://iewm.bravosolution.co.uk/web/login.shtml

50000000

The contract is covered by the Government Procurement Agreement (GPA): no

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

Suppliers must meet the minimum requirement criteria of Financial Standing where suppliers turnover must be at least 1 times greater than or equal to the total value of the contract or applicable Lot(s) that they wish to bid for. The estimated annual value of the contract is: For Lot 1 GBP 2,500,000 for Lot 2 GBP GBP 162,000. Also Insurance levels of (Employers Liability GBP 5,000,000, Public/Product Liability GBP 5,000,000, Professional Indemnity GBP 1,000,000, Contractors All Risk GBP 5,000,000

This contract is subject to renewal: yes

Care and Support Properties
Midland Heart Care and Support services provides over 1.5 million hours of care and support to 7,000 customers 24 hours per day 365 days per year.
This support is provided within a number of different types of accommodation. Customers receive care and support whether in their own home or in specifically designed supported housing accommodation.
The service required will comprise of a day to day non emergency and emergency responsive repairs and void maintenance call out of work, to be carried out to occupied and non occupied properties which includes independent self contained properties to large purpose built hostels and residential services of which 1488 units inclusive of blocks and communal areas for supporting housing in Birmingham and 1080 units, inclusive of blocks and communal area in Coventry (Note: where there are hard landscaping issues such as repairs to paths, fencing etc. the general responsive repairs Contractor(s) may be used. These are a variety of regulated and non regulated services with both local authority commissioners and the Care Quality Commission (CQC).
Care and Support also provide a wide and varied property portfolio to managing agents delivering similar care and support services to vulnerable customers within our housing stock.
Midland Heart are committed to provide services to some of the most vulnerable individuals in society by creating an environment where people can transform their lives, and maximise their independence.

50000000

Contract will be for a duration of 3 years (from the award of the contract).

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Commercial Properties
Midland Heart Facilities Management manages a range of support services to 9 Regional Offices. These offices include the Birmingham Head Office at Bath Row in addition to providing Property Management services to 61 commercial units with the assistance of a Managing Agent. The properties are geographically dispersed across the Midlands and range from Stoke on Trent to Hereford. The estate of properties may change during the term of the Contract due to acquisitions and disposals.
Midland Heart require a reactive repairs service for day to day, non emergency and emergency responsive repairs to these buildings, taking instruction and works orders from the Facilities Management Team and the Managing Agent. The service required will span all trades and will require suitably qualified and experienced operatives to perform the range of tasks.
The service will be required generally during office hours, between 8:00 am and 5:00 pm, however due to the nature of our business, some disruptive works may be required out of usual office hours. Midland Heart will also require a 24 hour on call emergency response service should Midland Heart require support to any of our office or commercial buildings.

50000000

Contract will be for a duration of 3 years (fromt the award of the contract).

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Payment terms are a standard 30 days.

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Key Performance Indicators (KPI’s) as described in the ITT.

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender~: 1. Register your company on the eSourcing portal (this is only required once) – Browse to the eSourcing Portal: https://iewm.bravosolution.co.uk and click the link to register – Accept the terms and conditions and click ‘continue’ – Enter your correct business and user details – Note the username you chose and click ‘Save’ when complete – You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender – Login to the portal with the username/password – Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) – Click on the relevant PQQ/ ITT to access the content. – Click the ‘Express Interest’ button at the top of the page. – This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box 3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) – You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification – Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

Information and formalities necessary for evaluating if the requirements are met: Suppliers must meet the minimum requirement criteria of Financial Standing where suppliers turnover must be at least 1 times greater than or equal to the total value of the contract or applicable Lot(s) that they wish to bid for. The estimated annual value of the contract is: For Lot 1 GBP 2,500,000 for Lot 2 GBP 162,000.
Insurance levels of (Employers Liability GBP 5,000,000, Public/Product Liability GBP 5,000,000, Professional Indemnity GBP 1,000,000, Contractors All Risk GBP 5,000,000).
Minimum level(s) of standards possibly required: Suppliers must meet the minimum financial and insurance levels stated in the PQQ.

Information and formalities necessary for evaluating if the requirements are met:
Suppliers must complete all mandatory sections in the PQQ and the ITT via the e-tendering portal for consideration of this contract (this includes all attached appendices/schedules).

Restricted

Envisaged minimum number 5

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

An electronic auction will be used: no

MH254

no

9.6.2014 – 17:00

English.

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 1.10.2017 if the contract is carried out to its full advertised period of 3 years.

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

2.5.2014