Responsive Repairs and Void Works Liverpool - 2015

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Symphony Housing Group
12 Hanover Street
Contact point(s): http://www.symphonyhousing.org.uk/contact/general-contact-form/
For the attention of: Steve Everitt
L1 4AA Liverpool
UNITED KINGDOM
Telephone: +44 1517085777

Internet address(es):

General address of the contracting authority: https://in-tendhost.co.uk/symphonyhousing

Address of the buyer profile: https://in-tendhost.co.uk/symphonyhousing

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Housing and community amenities

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Liverpool Housing Trust, Cobalt Housing, Beechwood Ballantyne Community Housing Association, Ribble Valley Homes

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

SHG — Responsive Repairs and Void Works – 2015 – 2019.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 1: Maintenance and repair services
Main site or location of works, place of delivery or of performance: North West of England, as per specified in the Lot details.

NUTS code UKD

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Responsive Repairs and Void Works to social housing properties owned by Beechwood Ballantyne Community Housing Association, Liverpool Housing Trust, Cobalt Housing and Ribble Valley Homes, covering approx. 18,164 properties across the North West of England.
The duration of the contracts will be for 4 years, with the 18 164 properties divided into a number of Geographical Lots s per Annex B: Information about Lots.

II.1.6)Common procurement vocabulary (CPV)

50000000, 45430000, 90650000, 45440000, 50700000, 45410000, 45421000, 50712000, 45400000, 50711000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Symphony Housing Group are seeking expressions of interest from suitably experienced and qualified providers of responsive repairs and void works/repairs services, to provide these services across a number of geographical Lots in the North West of England.
These services are required by our Member Organisations; Beechwood Ballantyne Community Housing Association (BBCHA); Cobalt Housing (Cobalt); Liverpool Housing Trust (LHT); and Ribble Valley Homes (RVH).
Scope of services
Responsive Repairs – The appointed contractors will provide Emergency, Urgent and Routine responsive repairs to properties including; General Repairs, Electrical, Roofing and Plumbing repairs, between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service at all other times, 365 days per year, with performance and satisfaction measured through Key Performance Indicators.
Void Works — The appointed contractors will be required to provide a Void Repairs/Works service to properties that have become void (unoccupied), to bring the properties back to a lettable standard, working to strict void turnaround targets and void standards, measured through Key Performance Indicators.
The contracts will cover a 4 year period commencing 1.8.2015, apart from the BBCHA element of the service which will begin on 1.8.2016.
The total properties (18 164) have been divided into a number of geographical lots as detailed in Annex B: Information About Lots.
Estimated value excluding VAT: 27 644 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Starting 1.8.2015. Completion 31.7.2019

Information about lots

Lot No: 1Lot title: BBCHA and LHT — Responsive Repairs and Void Works

1)Short description

Responsive Repairs and Void Works to social housing properties owned by BBCHA and LHT located on the Wirral, Runcorn, Halton, Chester and Cheshire.

2)Common procurement vocabulary (CPV)

50700000

3)Quantity or scope

The service covers Responsive Repairs and Void Works, including Electrical, Plumbing, Roofing and General Repairs.
The total number of units is approx. 3 262 properties consisting of deck access system built flats, semi-detached, terraced, bungalows, multi-storey and property in multiple occupation. The property age range spans from 1900s properties through to modern new build properties, including 825 properties belonging to BBCHA.
The estimated value of works placed through this lot based on historical data equates to 1 054 000 GBP per annum. (Including £370,000 per annum for the BBCHA properties).
The contract will commence on the 1.8.2015 on expiry of the current arrangements, apart from the 825 social housing dwellings in Prenton, Wirral which will join the contract on 1.4.2016 on expiry of the current arrangements.
The services required are to be provided between the hours of 08:00 to 20:00 Monday to Friday and Saturday 09:00 to 13:00, plus an out of hours emergency service at all other times, 365 days per year.
Estimated value excluding VAT: 4 216 000 GBP

4)Indication about different date for duration of contract or starting/completion

Starting 1.8.2015. Completion 31.7.2019

5)Additional information about lots

In seeking to demonstrate Value for Money, the Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or to abandon this procurement exercise or any part of this procurement exercise at any time and/or to award a contract for part of the services at its sole discretion. This shall include the right to abandon one or more of the Lots forming part of this procurement exercise at any time. The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all costs incurred by any applicant and/or tenderer before signature of any contract with a Contracting Authority shall be incurred entirely at that applicant/tenderers.

Lot No: 2Lot title: LHT — Responsive Repairs and Void Works

1)Short description

Responsive Repairs and Void Works to social housing properties owned by LHT located in Liverpool, Preston, Southport, Widnes, St Helens, Ormskirk and Sefton.

2)Common procurement vocabulary (CPV)

50700000

3)Quantity or scope

The service covers Responsive Repairs and Void Works, including Electrical, Plumbing, Roofing and General Repairs.
The total number of units is approx. 5 966 properties consisting of semi-detached, terraced, multi-storey, property in multiple occupation. The properties include Georgian, Victorian, 1900s terraced properties through to modern new build houses.
The estimated value of works placed through this lot based on historical data equates to 1 798 000 GBP per annum.
The contract will commence on the 1.8.2015 on expiry of the current arrangements.
The services required are to be provided between the hours of 08:00 to 20:00 Monday to Friday and Saturday 09:00 to 13:00, plus an out of hours emergency service at all other times, 365 days per year.
Estimated value excluding VAT: 7 192 000 GBP

4)Indication about different date for duration of contract or starting/completion

Starting 1.8.2015. Completion 31.7.2019

5)Additional information about lots

In seeking to demonstrate Value for Money, the Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or to abandon this procurement exercise or any part of this procurement exercise at any time and/or to award a contract for part of the services at its sole discretion. This shall include the right to abandon one or more of the Lots forming part of this procurement exercise at any time. The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all costs incurred by any applicant and/or tenderer before signature of any contract with a Contracting Authority shall be incurred entirely at that applicant/tenderers.

Lot No: 3Lot title: LHT — Responsive Repairs and Void Works (Sheltered)

1)Short description

Responsive Repairs and Void Works to LHTs sheltered and supported portfolio and commercial offices throughout the North West, including LHTs offices. They are located from Accrington in the North through to Crewe in the South.

2)Common procurement vocabulary (CPV)

50700000

3)Quantity or scope

The service covers Responsive Repairs and Void Works, including Electrical, Roofing and General Repairs.
The total number of units is approx. 1 810 Consisting of 624 Sheltered and 1 186 Supported units. The Sheltered portfolio comprises 15 schemes and the Supported comprises a mixture of houses in multiple occupation and individual dwellings.
The estimated value of works placed through this lot based on historical data equates to 759 000 GBP per annum.
The contract will commence on the 1.8.2015 on expiry of the current arrangements.
The services required are to be provided between the hours of 08:00 to 20:00 Monday to Friday and Saturday 09:00 to 13:00, plus an out of hours emergency service at all other times, 365 days per year.
Estimated value excluding VAT: 3 036 000 GBP

4)Indication about different date for duration of contract or starting/completion

Starting 1.8.2015. Completion 31.7.2019

5)Additional information about lots

In seeking to demonstrate Value for Money, the Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or to abandon this procurement exercise or any part of this procurement exercise at any time and/or to award a contract for part of the services at its sole discretion. This shall include the right to abandon 1 or more of the Lots forming part of this procurement exercise at any time. The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all costs incurred by any applicant and/or tenderer before signature of any contract with a Contracting Authority shall be incurred entirely at that applicant/tenderers.

Lot No: 4Lot title: Cobalt — Responsive Repairs and Voids Works (Area 1)

1)Short description

Responsive Repairs and Void Works to approx. 50 % of the social housing properties owned by Cobalt Housing located in the Fazakerley, Croxteth and Norris Green areas of Liverpool, L9, L10, L11.

2)Common procurement vocabulary (CPV)

50700000

3)Quantity or scope

The service covers Responsive Repairs and Void Works, including Electrical, Plumbing, Roofing and General Repairs.
The total number of units is approx. 2 913 consisting 103 bungalows, 373 flats (low rise) and 2 437 houses.
The estimated value of works placed through this lot based on historical data equates to 1 600 000 GBP per annum (600 000 GBP responsive repairs and 1 000 000 GBP voids).
The contract will commence on the 1.8.2015 on expiry of the current arrangements.
The services are to be provided between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service at all other times, 365 days per year.
Estimated value excluding VAT: 6 400 000 GBP

4)Indication about different date for duration of contract or starting/completion

Starting 1.8.2015. Completion 31.7.2019

5)Additional information about lots

In seeking to demonstrate Value for Money, the Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or to abandon this procurement exercise or any part of this procurement exercise at any time and/or to award a contract for part of the services at its sole discretion. This shall include the right to abandon one or more of the Lots forming part of this procurement exercise at any time. The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all costs incurred by any applicant and/or tenderer before signature of any contract with a Contracting Authority shall be incurred entirely at that applicant/tenderers.

Lot No: 5Lot title: Cobalt — Responsive Repairs and Voids Works (Area 2)

1)Short description

Responsive Repairs and Void Works to approx. 50 % of the social housing properties owned by Cobalt Housing located in the Fazakerley, Croxteth and Norris Green areas of Liverpool, L9, L10, L11.

2)Common procurement vocabulary (CPV)

50700000

3)Quantity or scope

The service covers Responsive Repairs and Void Works, including Electrical, Plumbing, Roofing and General Repairs.
The total number of units is approx. 3 013 consisting 203 bungalows, 69 flats (low rise) and 2 741 houses.
The estimated value of works placed through this lot based on historical data equates to 1 700 000 GBP per annum (600 000 GBP responsive repairs and 1 100 000 GBP voids).
The contract will commence on the 1.8.2015 on expiry of the current arrangements.
The services are to be provided between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service at all other times, 365 days per year.
Estimated value excluding VAT: 6 800 000 GBP

4)Indication about different date for duration of contract or starting/completion

Starting 1.8.2015. Completion 31.7.2019

5)Additional information about lots

In seeking to demonstrate Value for Money, the Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or to abandon this procurement exercise or any part of this procurement exercise at any time and/or to award a contract for part of the services at its sole discretion. This shall include the right to abandon one or more of the Lots forming part of this procurement exercise at any time. The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all costs incurred by any applicant and/or tenderer before signature of any contract with a Contracting Authority shall be incurred entirely at that applicant/tenderers.

Lot No: 6Lot title: RVH — Responsive Repairs and Voids Works

1)Short description

Responsive Repairs and Void Works to social housing properties owned by RVH within the Ribble Valley including Clitheroe, Longridge and the surrounding villages.

2)Common procurement vocabulary (CPV)

50700000

3)Quantity or scope

The service covers Responsive Repairs and Void Works, including Electrical, Plumbing, Roofing and General Repairs.
The total number of units is approx. 1 200 properties including detached, semi-detached and terraced houses, bungalows, low rise flats, sheltered schemes, leasehold properties, offices and garages.
The estimated value of works placed through this lot based on historical data equates to 400 000 GBP per annum.
The contract will commence on the 1.4.2016 on expiry of the current arrangements.
The services are to be provided between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service at all other times, 365 days per year.
Estimated value excluding VAT: 1 600 000 GBP

4)Indication about different date for duration of contract or starting/completion

Starting 1.8.2015. Completion 31.7.2019

5)Additional information about lots

In seeking to demonstrate Value for Money, the Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or to abandon this procurement exercise or any part of this procurement exercise at any time and/or to award a contract for part of the services at its sole discretion. This shall include the right to abandon one or more of the Lots forming part of this procurement exercise at any time. The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all costs incurred by any applicant and/or tenderer before signature of any contract with a Contracting Authority shall be incurred entirely at that applicant/tenderers.

Lot No: 7Lot title: Responsive Repairs and Voids Framework

1)Short description

Lot 7 is a framework which will contain those contractors who are successful in being awarded an individual lot (or lots), plus a number of small and medium enterprise (SME) specialist contractors, i.e. electrical, plumbing and roofing.

2)Common procurement vocabulary (CPV)

50700000

3)Quantity or scope

The framework will contain those contractors who are successful in being awarded an individual lot (or lots), plus a number of small and medium enterprise (SME) specialist contractors, i.e. electrical, plumbing and roofing.
The Member Organisations may choose to use this framework in times of high volume of work or unsatisfactory performance of a contractor within 1 of the define lots. Works will be awarded by direct award or by mini-competition to demonstrate Value for Money on minor planned works, higher value repairs or higher value void works.
There is no guarantee of work within this Lot, and as such there is no indication of a value within this lot.
The framework contract will commence on the 1.4.2015.

4)Indication about different date for duration of contract or starting/completion

Starting 1.8.2015. Completion 31.7.2019

5)Additional information about lots

In seeking to demonstrate Value for Money, the Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or to abandon this procurement exercise or any part of this procurement exercise at any time and/or to award a contract for part of the services at its sole discretion. This shall include the right to abandon one or more of the Lots forming part of this procurement exercise at any time. The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all costs incurred by any applicant and/or tenderer before signature of any contract with a Contracting Authority shall be incurred entirely at that applicant/tenderers.

Lot No: 8Lot title: LHT and BBCHA — Responsive Repairs and Voids (Combined)

1)Short description

Responsive Repairs and Void Works to social housing properties owned by BBCHA and LHT located in Liverpool, Preston, Southport, Widnes, St Helens, Ormskirk, Sefton, the Wirral, Runcorn, Halton, Chester and Cheshire.

2)Common procurement vocabulary (CPV)

50700000

3)Quantity or scope

This a combination of Lots 1 and 2, this Lot may be awarded to a single contractor if Value for Money is demonstrated, in which event Lots 1 and 2 will not be awarded.
Please see the Memorandum of Information document for more details.
Estimated value excluding VAT: 11 408 000 GBP

4)Indication about different date for duration of contract or starting/completion

Starting 1.8.2015. Completion 31.7.2019

5)Additional information about lots

In seeking to demonstrate Value for Money, the Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or to abandon this procurement exercise or any part of this procurement exercise at any time and/or to award a contract for part of the services at its sole discretion. This shall include the right to abandon one or more of the Lots forming part of this procurement exercise at any time. The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all costs incurred by any applicant and/or tenderer before signature of any contract with a Contracting Authority shall be incurred entirely at that applicant/tenderers.

Lot No: 9Lot title: Cobalt — Responsive Repairs and Void Works (Combined)

1)Short description

Responsive Repairs and Void Works to social housing properties owned by Cobalt Housing located in the Fazakerley, Croxteth and Norris Green areas of Liverpool, L9, L10, L11.

2)Common procurement vocabulary (CPV)

50700000

3)Quantity or scope

This a combination of Lots 4 and 5, this Lot may be awarded to a single contractor if Value for Money is demonstrated, in which event Lots 4 and 5 will not be awarded.
Please see the Memorandum of Information document for more details.
Estimated value excluding VAT: 14 000 000 GBP

4)Indication about different date for duration of contract or starting/completion

Starting 1.8.2015. Completion 31.7.2019

5)Additional information about lots

In seeking to demonstrate Value for Money, the Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or to abandon this procurement exercise or any part of this procurement exercise at any time and/or to award a contract for part of the services at its sole discretion. This shall include the right to abandon one or more of the Lots forming part of this procurement exercise at any time. The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all costs incurred by any applicant and/or tenderer before signature of any contract with a Contracting Authority shall be incurred entirely at that applicant/tenderers.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

As set out in the contract documents.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

As set out in the contract documents.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

If the bidder is a Consortium the Contracting Authority requires all members of the group to be jointly and severally liable.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Bidders who satisfy any of the criteria for rejection set out in Regulation 23(1) Public Contract Regulations 2006 shall be treated as ineligible. Bidders maybe requested to provide such evidence as it is reasonably necessary to allow the Authority to establish that the aforementioned criteria does not apply to them.
TUPE may apply and detailed requirements will be set out in the Contract Documents.

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Applicants will be required to submit a PQQ in accordance with Article 45 of the Consolidated Directive 2004/18/EC.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Symphony Housing Group require candidates to demonstrate that their business is financially viable and is supported by effective financial management processes. To support this the Group will complete an initial credit check on the bidding organisation using the Dunn and Bradstreet Risk indicator score.
Candidates must confirm that turnover for the previous financial year is at least twice the anticipated annual value of the Lot options you are bidding for. The anticipated annual values can be found in the Annex B Information about Lots and the Memorandum of Information document.
Minimum level(s) of standards possibly required: Organisations with a risk rating of 1 to 2 will scored as a pass.
Organisations with a rating of more than 2 are required to provide:
1) an explanation on your credit rating and financial standing
2) a reference letter from your bank letter outlining the current cash and credit position
3) an Accountants reference
4) a Cash flow forecast for the current financial year.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As per specified in the Pre-Qualification Questionnaire.
Minimum level(s) of standards possibly required:
NICEIC for Electrical Works.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 6: and maximum number 12
Objective criteria for choosing the limited number of candidates: Those companies who meet the criteria contained in the pre-qualification questionnaire, including evaluation of the appropriate qualifications and experience in providing these or a similar services.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

SHG-P096

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 7.11.2014
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

14.11.2014

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

9.1.2015

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Symphony Housing Group will incorporate a minimum 10-calendar-day standstill period at the point information of the award of the contract is communicated to Tenderers. This period allows unsuccessful Tenderers to seek further debriefing before the contract is entered into. Tenderers have 2 working days from the notification of the award decision to request additional debriefing and that information has to be provided a minimum of 3 working days before the expiry of the standstill period. If an appeal regarding the award of a contract has not been successfully resolved, the Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the contracting authority to amend any document and may award damages. If the contract has been entered into the Court may only award damages.
In seeking to demonstrate Value for Money, the Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or to abandon this procurement exercise or any part of this procurement exercise at any time and/or to award a contract for part of the services at its sole discretion. This shall include the right to abandon one or more of the Lots forming part of this procurement exercise at any time.
The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all costs incurred by any applicant and/or tenderer before signature of any contract with a Contracting Authority shall be incurred entirely at that applicant/tenderers risk.
Any agreement entered into will be governed by English Law and will be subject to the exclusive jurisdiction of the High Court of England and Wales.
Please see information on appeals published by the Cabinet office for information about lodging appeals.
TUPE may apply and detailed requirements will be set out in the Invitation to Tender and Contract Documents.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

10.10.2014

Government Online

Responsive Repairs and Void Works Liverpool – 2015 – 2019

Responsive Repairs and Void Works Liverpool – 2015 – 2019