Revenue Collection Services

Revenue Collection Services

The contract for the Revenue Collection Services will require a supplier (the “Supplier”) to: take on TfL’s existing ticketing and fare collection systems; provide the associated revenue collection activities; and, in partnership with TfL, develop these to meet future needs.

UK-London: IT services: consulting, software development, Internet and support

2013/S 063-105987

Contract notice – utilities

Services

Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Transport for London (Information and Communications Technology)
Windsor House, 42- 50 Victoria St.
SW1H 0TL London
UNITED KINGDOM

Internet address(es):

General address of the contracting entity: www.tfl.gov.uk

Electronic access to information: https://eprocurement.tfl.gov.uk/epps/home.do

Electronic submission of tenders and requests to participate: https://eprocurement.tfl.gov.uk/epps/home.do

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Main activity

Urban railway, tramway, trolleybus or bus services
I.3)Contract award on behalf of other contracting entities

The contracting entity is purchasing on behalf of other contracting entities: yes

Transport Trading Limited
Windsor House 42- 50 Victoria Street
SW1H 0TL London
UNITED KINGDOM

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting entity:

Project Electra – Revenue Collection Services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Greater London and South East England.
NUTS code UKI,UKJ

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s):

The contract for the Revenue Collection Services will require a supplier (the “Supplier”) to: take on TfL’s existing ticketing and fare collection systems; provide the associated revenue collection activities; and, in partnership with TfL, develop these to meet future needs. The Revenue Collection Services span the whole of TfL and these services include, but are not limited to, the following: – operation and enhancement of the front office-systems, including asset management and maintenance; – operation and enhancement of the back-office systems, including managing data to and from the front office systems and supporting the current Oystercard system; service management, systems integration and service support, security management and service development; – front office retail devices operated by both customers and staff; – the management of the Oyster Ticket Stop agent network and associated services; – service transition from another supplier; – implementation of related projects; and – working with TfL to further expand the system, develop and deliver future systems and services. The Common Procurement Vocabulary Codes within this notice give an indication of the services which might be brought into the arrangements over the life of the contract. Whilst the system implementation, integration and revenue collection related activities will be the ambit of the contract, the scope will continue to be further developed and refined as the procurement develops. See the descriptive document enclosed in the PQQ Pack for further details on the potential scope of the contract.
II.1.6)Common procurement vocabulary (CPV)

72000000, 30144400, 30144200, 30200000, 48217000, 48480000, 48600000, 48810000, 48900000, 50316000, 30233300

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Information about lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Estimated value excluding VAT: 1 000 000 000,00 GBP
II.2.2)Information about options

Options: yes
Description of these options: TfL will require the right to extend the contract beyond an initial term of 7 years (with an option for an early ‘no fault’ exit at the end of year 5) by up to 3 years at its discretion, subject to a maximum contract term of 10 years. Any extension will be subject to satisfactory performance by the Supplier and continued demonstration for value for money. TfL will require the ability to provide aspects of the Revenue Collection Services to Transport Operators and seek a Supplier to work in partnership with TfL to develop and deliver such services.
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Duration in months: 120 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

TfL reserves the right to require a guarantee (e.g. a parent company guarantee), bond and/or any other form of security it considers appropriate in respect of this contract. Further details will be provided in the tender documentation.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Not yet known.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

TfL anticipates that this contract will be awarded to a single legal entity.
In the event that a single provider is unable to provide the full range of services itself and that it is dependent on a supply chain of other providers then TfL requires that: the legal entity to which it awards the contract takes primary responsibility for the supply chain as a prime contractor; or each party in the supply chain undertakes joint and several liability.
If a candidate intends to bid jointly with other parties as a group/consortium for the purpose of delivering this contract, the candidate and other parties must provide a corporate statement of intent to present a single legal entity before any contract can be awarded.
The candidate must state in its response to the PQQ whether it intends to form or has actually formed a bid group to deliver this contract and provide further details as instructed in the PQQ including: the identity of the prime contractor and key subcontractors; and which party will become the single legal entity that will contract with TfL.
In the event that a group of providers intends to, or has already, set up a joint venture, such as special purpose vehicle, for the purpose of delivering this contract TfL will require guarantees from the venture members’ ultimate parent companies or any other form of security it considers appropriate in the circumstances. In such circumstances the candidate(s) must provide a corporate statement of intent to form a single legal entity before any contract can be awarded. A candidate must state in its response to the PQQ whether it intends to use or is using such joint venture vehicle to deliver this contract and provide further details as instructed in the PQQ.
In all circumstances, if the legal entity to which the contract is awarded is a subsidiary company, TfL requires a guarantee from the ultimate parent company and/or any other form of security it considers appropriate in the circumstances.
III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: As set out in contract documents.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As set out in the PQQ.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As set out in the PQQ.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: As set out in the PQQ.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting entity:

ITC11067-1
IV.3.2)Previous publication(s) concerning the same contract

Periodic indicative notice

Notice number in the OJEU: 2011/S 240-389396 of 14.12.2011

IV.3.3)Conditions for obtaining specifications and additional documents

Time limit for receipt of requests for documents or for accessing documents: ..
IV.3.4)Time limit for receipt of tenders or requests to participate

27.5.2013 – 13:00
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information:

Total Estimated Contract Value:
TfL currently estimates the value of the Revenue Collection Services, as outlined in the short description of the contract or purchase (II.1.4), to be £70m per annum which, when combined with operationally driven variations and currently anticipated system expansion and development, brings the total estimated value of the contract to the stated 1b GBP.
About revenue collection systems:
TfL’s current ticketing and fare collection system provided for under the Future Ticketing Agreement (FTA) processes transactions from over 10 million journeys per day and in excess of 3 billion GBP of revenue per annum. The system covers over 8,500 devices in 700 TfL (including London Underground, London Overground, Docklands Light Railway and Tramlink) and National Rail stations and other front office sites; equipment on 8,500 buses operated from approximately 80 Bus Garages, almost 4,000 devices at retail outlets and the middle and back office systems in two resilient data centres. In order to be able to process the required number of passenger journeys each day, the current revenue collection system is comprised of a diverse range of validation assets and retail devices across each of TfL’s operating businesses.
A key component of the current revenue collection system is the Oyster card which was launched in 2003 and now accounts for 87% of travel on TfL services. There are around 5.5 m adult Oyster cards issued annually.
See the descriptive document enclosed in the PQQ Pack for further details including further details behind the Oyster card, communication technologies, front/back-office systems, current and future projects.
Further details on procurement process
a) TfL will use an eTendering system in this procurement exercise. Suppliers interested in submitting an expression of interest for this proposed contract should request a copy of the PQQ Pack through the TfL’s eSourcing portal specified in I.1 by the deadline at section IV.3.3. Completed forms and responses must be received by TfL’s e-Sourcing portal by the deadline at section IV.3.4.
b) While TfL will review the financial standing of the candidate at the PQQ stage, TfL reserves the right to exclude any candidate from the procurement in the event that they subsequently fail to maintain the criteria relating to financial standing or technical ability set out in the PQQ.
c) TfL reserves the right to: abandon the tender process and not award any contract; make any changes it sees fit to the procurement process; award more than one contract; and remove element(s) from the scope of the requirements.
d) The candidates participate in competition at their own costs and TfL will under no circumstances be responsible for any of their costs or expenses.
e) Refer to the PQQ Pack for further information for further details including the PQQ, process, timetable and award criteria.
f) The contract value range quoted in II.2 is an estimate only and, apart from the core service requirement, will be dependent upon whether an extension or all extensions (as described in II.2.2 and II.3) are enacted and if, when and to what extent potential future requirements are enacted.
g) Whilst the contract will focus predominantly on the core services described at II.1.5 the candidate shall be required to have the capability to enact the potential future requirements described in the descriptive document enclosed in the PQQ Pack. These arrangements may be invoked at a later point or points within the lifetime of the contract by TfL at its absolute discretion. TfL makes no commitment as to the extent to which the future requirements will be enacted (if at all) or that any other bodies will utilise such arrangements and reserves the right to procure these services through a route other than this contract.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:27.3.2013

Requirement: Revenue Collection Services