Reward and Recognition Vouchers for HM Revenue and Customs

Reward and Recognition Vouchers for HM Revenue and Customs

The Agreement will be for use by HMRC’s employees and the potential use by employees of Other Government Departments, Agencies and Non Departmental Public Bodies. Salford: Reward and Recognition vouchers 99

Reference number: PS-2011-Reward and Recognition Vouchers -Contract-99

Deadline date: 28/02/2012

This deadline is for… Deadline for Expression of Interest

Contract value: £1,000,000 – £5,000,000

Location where the contract is to be carried out: United Kingdom,

Is this suitable for smaller suppliers? Yes

Name of the buying organisation: HM Revenue and Customs

Original source URL


Description of the contract

HMRC is looking to re-tender an Agreement for a Reward and Recognition Vouchers using an ‘open’ type tender exercise for a ‘Part B’ service as defined in the Public Contracts Regulations 2006. The Agreement will be with one supplier for a period of 2 years with the option for 2 x 12 month extensions. The Agreement will be for use by HMRC’s employees and the potential use by employees of Other Government Departments, Agencies and Non Departmental Public Bodies, (collectively known as the Client) The following link provides a list of potential ‘Clients’ who may wish to use the Framework. The Contractor shall provide multi-choice reward and recognition vouchers that: • are available in both paper and e-vouchers; are available in £20 denominations as a minimum, along with other available denominations; are valid for 18 months form the date of issue; • are welcome as full or part payment; • are welcomed throughout high street stores; • redeemable against an entertainment event, outlets and leisure attractions; • redeemable against hotel bookings; • redeemable for online purchases; and • delivered to the Client’s multi-destinations points within 48 hours of receiving the order. No guarantees can be given regarding the volumes/values of the vouchers to be administered using the agreement and any indicative figures may be subject to change, but it is intended that the agreement will have the capacity to accommodate voucher requests between 400 and 1,200 per annum and voucher values of between £200,000 and £700,000 per annum (therefore taking into consideration the option to extend up to a maximum of four years the estimated contract value could be in the range of £800,000 to £2.8M across all potential users). The estimated total value range of voucher orders per annum and an annual value of vouchers takes into account all potential spend from eligible users. Bidders are expected to have generated payment for providing this service by negotiating discounts on the face value of the vouchers with the retailers/outlets and retaining a proportion of the discount as payment. It is expected that the level of discount obtained by the bidder from the retailers/outlets will allow the bidder to charge the Client at less than face value for the reward vouchers. Applicants will be expected to be able to demonstrate that they currently process a minimum 1000 voucher requests per annum and can demonstrate that their systems can be readily expanded to include the stated requirement volumes. Applicants must be able to demonstrate that they have the economic and financial capacity to cope with a framework of this size and it is unlikely that any organisation with an annual turnover of below GBP 100,000.00 would be considered unless supported by parent company guarantees or similar.


Classification of the contract

79633000 Staff development services

75310000 Benefit services

98110000 Services furnished by business, professional and specialist organisations

98300000 Miscellaneous services

18530000 Presents and rewards

79631000 Personnel and payroll services

30199750 Coupons

79342321 Customer-loyalty programme

Additional information

Contract type: Services – 27

Is it a framework agreement? Yes

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria below:

Priority Description of criteria Percentage weighting
3 Technical Strategic 5.00
2 Technical General 25.00
2 Quality 25.00
1 Cost Effectiveness 45.00

Estimated length of contract: 01/04/2012 – 31/03/2014


Who to contact

Contact name Ken Webster

Address Commercial Directorate, 5W Ralli Quays, 3 Stanley Street, Salford, M60 9LA

Telephone 01618270222

Extension number:

Fax 0161 827 0270


Web address

How to apply

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs).However, any selection of tenderers will be based solely on the criteria set out for the procurement,and the contract will be awarded on the basis of the most economically advantageous tender. HMRC reserves the right to use an e-Auction as part of this contract award. HMRC is conducting this tendering exercise under an open type procedure and is using an eSourcing (eTendering) tool or application. (Information about the e-Sourcing application and about supplying to HMRC in general, is available on the HMRC website: Economic operators who require access to the online tender documentation must send an email to any time up to, but no later than 12:00 on 21/02/2012. This email should contain (a) the contract reference shown in Section 8 (reference attributed by the Awarding Authority), (b) a contact email address; (c) a contact name; and (d) the company name and contact telephone number. Economic operators who have complied with the foregoing will receive details of how to access the online Tender documentation. (If an email response from HMRC is not received within one working day of your request, re-contact (after first checking your spam in-box) notifying non-receipt and confirming when the request was first made). Online Tender documentation must be fully completed (and any requested associated hard-copy documents received by HMRC) no later than 12:00 on 28/02/2012. Tender documentation not submitted in the required form (or not containing the requested information) may be rejected. (When requesting access to the online Tender documentation, please notify the Authority if you have any accessibility issues (disabilities) which may prevent you from providing a high quality response using the eSourcing application. This will then allow HMRC to agree with you an appropriate format for you to view and respond to the requirements). All communications shall be in English. Tenders, when invited, and all supporting documentation must be priced in Sterling and all payments under the contract will be in Sterling. Any contract or agreement resulting from the Invitation to Tender will be considered as a contract made in England according to English Law and subject to the exclusive jurisdiction of the English courts. The Awarding Authority does not bind itself to accept any tender and reserves the right to accept any part of the tender unless the applicant expressly stipulates to the contrary. OJEU Prior Information Notice 2011/S 201-327317 refers. Response Address: 5W Ralli Quays 3 Stanley Street UK, 0161 827 0270 HM Revenue and Customs 01618270222 M60 9LA Salford