SAP Support and Consultancy Tender

SAP Support and Consultancy Tender

The tender is to establish a Framework agreement for the Higher Education SAP HERSIG members. There are two main types of support envisaged, SAP application support and SAP consultancy.

United Kingdom-Newcastle upon Tyne: Software-related services

2014/S 008-009678

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Newcastle University
King’s Gate
Contact point(s):
For the attention of: Neil Addison
NE1 7RU Newcastle upon Tyne
Telephone: +44 1912227472
Fax: +44 1912228845

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Electronic access to information:

Electronic submission of tenders and requests to participate:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

University of Warwick
CV4 7AL Coventry

University of Leicester
University Road
LE1 7RH Leicester

University of Sheffield
Western Bank
S102TN Sheffield

University of Leeds
LS2 9JT Leeds

University of Northumbria
Ellison Place
NE1 8ST Newcastle upon Tyne

University of Salford
The Crescent
M5 4WT Salford

Scottish Agricultural College
Kings Buildings, West Mains Road
EH9 3JG Edinburgh

University of Stirling
Pathfoot Road
FK9 4LA Stirling

University of Westminster
309 Regent Street
W1B 4HW London

The City University
10 Northampton Square
EC1V 0HB London

London Metropolitan University
166-220 Holloway Road
N7 8DB London

Manchester Metropolitan University
All Saints Building
M15 6BH Manchester

City & Guilds
1 Guiltspur Street
EC1A 9DD London

British Council
Bridgewater House, 58 Whitworth Street
M1 6BB Manchester

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

(NU/0837) The Provision of SAP Support and Consultancy.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement

Framework agreement with several operators
Number of participants to the framework agreement envisaged: 3
Duration of the framework agreement

Duration in years: 4
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT: 1 675 000 GBP

II.1.5)Short description of the contract or purchase(s)

The tender is to establish a Framework agreement for the Higher Education SAP HERSIG members. There are two main types of support envisaged, SAP application support and SAP consultancy. Other types of support may be required from time to time as identified by individual SAP HERSIG institutions.
II.1.6)Common procurement vocabulary (CPV)

72260000, 72240000, 72220000, 72210000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

HERSIG institutions will call off from the framework on an as and when required basis over the contract basis. The scope and value of the services required will very by institution size and the specific requirements for the call off contract.
Estimated value excluding VAT: 1 675 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

As detailed in the Invitation to tender document.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and Severall liability.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Economic operators must be Partner Centre of Expertise certified by SAP. SAP will require this certification for all partners selling, providing and delivering compliant customer support processes to ensure that is in accordance with SAP current technical and organisational standards.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: This requirement will be assessed from published financial accounts.
Minimum level(s) of standards possibly required: The contract value should not account for more than 20 % of the economic operator turnover as detailed in the prequalification questionnaire.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
The information required and any minimum levels of capacity will be disclosed in the prequalification questionnaire.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5
Objective criteria for choosing the limited number of candidates: The economic operators will be selected from iinformation provided in the prequalification questionnaire.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 12.2.2014 – 14:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

17.2.2014 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Date: 9.5.2014 – 12:00
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 15/01/2018.
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:9.1.2014