Scottish Ambulance Service Telephony Maintenance Support 2019

Scottish Ambulance Service Telephony Maintenance Support 2019

ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure.

United Kingdom-Edinburgh: Telecommunications equipment

2019/S 146-359755

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Scottish Ambulance Service
National Headquarters, Gyle Square, South Gyle Crescent
Edinburgh
EH12 9EB
United Kingdom
Telephone: +44 1313140087
E-mail: d.welsh1@nhs.net
NUTS code: UKM75

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.publictendersscotland.publiccontractsscotland.gov.uk/web/login.html
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.publictendersscotland.publiccontractsscotland.gov.uk/web/login.html

I.4)Type of the contracting authority

Other type: NHS

I.5)Main activity

Health

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Telephony Maintenance Support

Reference number: SAS/2019/393

II.1.2)Main CPV code

32522000

II.1.3)Type of contract

Services

II.1.4)Short description:

The Scottish Ambulance Service (the Service) having completed a market engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure.

This will include a replacement contact centre solution and an upgrade/migration from the CS1000 to the communication manager.

Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date.

It is anticipated that the new contract will be a framework agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The Scottish Ambulance Service (the Service) having completed a market engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure.

This will include a replacement contact centre solution and an upgrade/migration from the CS1000 to the communication manager.

Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date.

It is anticipated that the new contract will be a framework agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment.

The service is a National (NHS) Special Health Board which is a 24/7 emergency service organisation which consists of 6 operational divisions which are detailed in the schematic below, which together cover the complete landmass of Scotland and its associated islands.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 30
Price – Weighting: 70
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 02/12/2019
End: 01/12/2022
This contract is subject to renewal: yes
Description of renewals:

Option of 2 further 3 year extensions until 2028 and a further 12 month extension up to 1.12.2029.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 09/09/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 09/09/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

Detailed in tender documents.

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The buyer is using PCS-Tender to conduct this ITT exercise. The project code is 14146

For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

(SC Ref:592575)

VI.4)Procedures for review

VI.4.1)Review body

Scottish Ambulance Service
National Headquarters, Gyle Square, South Gyle Crescent
Edinburgh
EH12 9EB
United Kingdom
Telephone: +44 1313140086Internet address: http://www.scottishambulance.com
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

29/07/2019