Scottish Domestic Abuse Helpline Tender
The requirement is for the operation and management of a National domestic abuse helpline for Scotland to be known as the “Scottish domestic abuse helpline’ and hereafter referred to as “the Helpline”.
UK-Glasgow: provision of services to the community
Section I: Contracting authority
The Scottish Ministers acting through the Scottish Government
2nd Floor, Europa Building, 450 Argyle Street
Contact point(s): Scottish Procurement & Commercial Directorate
For the attention of: James Gray
G2 8LG Glasgow
Telephone: +44 1412425661
General address of the contracting authority: http://www.scotland.gov.uk/Topics/Government/Procurement
Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10622
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Scotland.
NUTS code UKM
1.1 The requirement is for the operation and management of a National domestic abuse helpline for Scotland to be known as the “Scottish domestic abuse helpline’ and hereafter referred to as “the Helpline”.
1.2 The aim of the requirement is to provide a Scottish Domestic abuse helpline which is available 24 hours a day, 7 days a week and which offers high quality information and support to those experiencing domestic abuse, and to those contacting the service on their behalf.
1.3 The objectives of the service are:
1.3.1 to ensure the provision and delivery of accurate and relevant information to callers.
1.3.2 to refer all callers to appropriate support services.
1.3.3 to ensure the needs of victims from ethnic minority backgrounds are adequately addressed and provided for.
1.4 to ensure that the needs of victims who are disadvantaged through age, disability, sexual orientation, gender identity or faith/belief are adequately addressed and provided for.
1.5 to ensure the effective management, training and development of staff responsible for operating the helpline.
1.6 to develop and maintain effective working relationships between helpline staff and other organisations across Scotland involved in providing or supporting services for victims of domestic abuse.
1.7 to ensure that staff responsible for the operation and management of the helpline receive appropriate training in areas which contribute to, influence or are otherwise associated with domestic abuse e.g. substance misuse, mental health issues, forced marriage and complex needs.
2. Service principles.
2.1 The Provider must actively support and promote the role of the helpline and ensure that the objectives of the service are delivered and managed in accordance with the following service principles. In applying these service principles the provider must:
2.1 Operate an efficient open access service (24 hours a day, 7 days a week) which is free or at minimum cost to callers.
2.2 Operate as the 1st point of contact for all calls from victims of domestic abuse including women, men or children.
2.3 Operate a comprehensive risk assessment policy.
2.4 Operate a service that recognises that callers have the right to make choices and does not therefore attempt to impose any particular belief or approach to the exclusion of all others and allows the caller to terminate the call at any point without recrimination.
2.5 Operate an equal opportunities policy where no person is treated less favourably than another and which complies fully with current equalities legislation and the UK single equality scheme.
2.6 Operate on the basis of exemplary employment practices in the management and supervision of staff.
2.7 Operate within current national policy including but not exclusively the Scottish Government’s strategic approach ‘Safer Lives: changed lives – a shared approach to tackling domestic abuse in Scotland’.
2.8 Operate as a member of the national Telephone Helpline Association and adhere to their organisational standards. (http://www.helplines.org.uk/).
2.9 Operate in partnership with other service providers in Scotland and make full use of available local expertise and knowledge.
2.10 Operate on the basis of providing a flexible service capable of responding and adapting to changes in circumstances and priorities.
2.10 Operate an effective system of performance monitoring and reporting.
Note: to register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland web site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=219290.
The awarding authority has indicated that it will accept electronic responses to this notice via a ‘Tender Submission Postbox’ facility. Further details of this facility are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=219290.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.
75200000, 98300000, 85300000
Range: between 500 000 and 600 000 GBP
Description of these options: Option to extend contract by a further 3 x 12 month periods.
Provisional timetable for recourse to these options:
in months: 24 (from the award of the contract)
Number of possible renewals: 3
Section III: Legal, economic, financial and technical information
Description of particular conditions: Any resultant contract will be subject to the Scottish Government conditions of contract for the purchase of services.
(2) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has powers of representation, decision or control of the candidate has not been convicted of conspiracy, corruption, bribery, or money laundering. Failure to provide such a declaration will result in the candidate being declared ineligible and they will not be selected to participate in this procurement process;
(3) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating to the conduct of their business or profession;
(4) All candidates will be required to produce a certificate or declaration demonstrating that they have not committed an act of grave misconduct in the course of their business or profession;
(5) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to continue with this procurement process;
(6) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of social security contributions under the law of any part of the United Kingdom or of the relevant State in which the candidate is established;
(7) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of taxes under the law of any part of the United Kingdom or of the relevant State in which the economic operator is established.
(2) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.
(1) Details of the educational and professional qualifications of their managerial staff; and those of the person(s) who would be responsible for providing the services or carrying out the work or works under the contract;
(2) An indication of the proportion of the contract which the services provider intends possibly to subcontract.
Section IV: Procedure
Section VI: Complementary information
A pre-qualification questionnaire (PQQ) will be used to select suitable candidates to be invited to tender. The PQQ is available through the Public Contracts Scotland web site (for which separate registration is required). To access the system, use the following link www.publiccontractsscotland.gov.uk.
VI.5)Date of dispatch of this notice:1.2.2012