Scottish Domestic Abuse Helpline Tender

Scottish Domestic Abuse Helpline Tender

The requirement is for the operation and management of a National domestic abuse helpline for Scotland to be known as the “Scottish domestic abuse helpline’ and hereafter referred to as “the Helpline”.

UK-Glasgow: provision of services to the community

2012/S 23-037711

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

The Scottish Ministers acting through the Scottish Government
2nd Floor, Europa Building, 450 Argyle Street
Contact point(s): Scottish Procurement & Commercial Directorate
For the attention of: James Gray
G2 8LG Glasgow
UNITED KINGDOM
Telephone: +44 1412425661
E-mail: james.gray@scotland.gsi.gov.uk

Internet address(es):

General address of the contracting authority: http://www.scotland.gov.uk/Topics/Government/Procurement

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10622

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Scottish domestic abuse helpline.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Scotland.
NUTS code UKM

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

1. Aim of the requirment.
1.1 The requirement is for the operation and management of a National domestic abuse helpline for Scotland to be known as the “Scottish domestic abuse helpline’ and hereafter referred to as “the Helpline”.
1.2 The aim of the requirement is to provide a Scottish Domestic abuse helpline which is available 24 hours a day, 7 days a week and which offers high quality information and support to those experiencing domestic abuse, and to those contacting the service on their behalf.
1.3 The objectives of the service are:
1.3.1 to ensure the provision and delivery of accurate and relevant information to callers.
1.3.2 to refer all callers to appropriate support services.
1.3.3 to ensure the needs of victims from ethnic minority backgrounds are adequately addressed and provided for.
1.4 to ensure that the needs of victims who are disadvantaged through age, disability, sexual orientation, gender identity or faith/belief are adequately addressed and provided for.
1.5 to ensure the effective management, training and development of staff responsible for operating the helpline.
1.6 to develop and maintain effective working relationships between helpline staff and other organisations across Scotland involved in providing or supporting services for victims of domestic abuse.
1.7 to ensure that staff responsible for the operation and management of the helpline receive appropriate training in areas which contribute to, influence or are otherwise associated with domestic abuse e.g. substance misuse, mental health issues, forced marriage and complex needs.
2. Service principles.
2.1 The Provider must actively support and promote the role of the helpline and ensure that the objectives of the service are delivered and managed in accordance with the following service principles. In applying these service principles the provider must:
2.1 Operate an efficient open access service (24 hours a day, 7 days a week) which is free or at minimum cost to callers.
2.2 Operate as the 1st point of contact for all calls from victims of domestic abuse including women, men or children.
2.3 Operate a comprehensive risk assessment policy.
2.4 Operate a service that recognises that callers have the right to make choices and does not therefore attempt to impose any particular belief or approach to the exclusion of all others and allows the caller to terminate the call at any point without recrimination.
2.5 Operate an equal opportunities policy where no person is treated less favourably than another and which complies fully with current equalities legislation and the UK single equality scheme.
2.6 Operate on the basis of exemplary employment practices in the management and supervision of staff.
2.7 Operate within current national policy including but not exclusively the Scottish Government’s strategic approach ‘Safer Lives: changed lives – a shared approach to tackling domestic abuse in Scotland’.
2.8 Operate as a member of the national Telephone Helpline Association and adhere to their organisational standards. (http://www.helplines.org.uk/).

2.9 Operate in partnership with other service providers in Scotland and make full use of available local expertise and knowledge.
2.10 Operate on the basis of providing a flexible service capable of responding and adapting to changes in circumstances and priorities.
2.10 Operate an effective system of performance monitoring and reporting.
Note: to register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland web site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=219290.

The awarding authority has indicated that it will accept electronic responses to this notice via a ‘Tender Submission Postbox’ facility. Further details of this facility are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=219290.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

II.1.6)Common procurement vocabulary (CPV)

75200000, 98300000, 85300000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 500 000 and 600 000 GBP
II.2.2)Information about options

Options: yes
Description of these options: Option to extend contract by a further 3 x 12 month periods.
Provisional timetable for recourse to these options:
in months: 24 (from the award of the contract)
II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 3
II.3)Duration of the contract or time limit for completion

Starting 1.7.2012. Completion 31.3.2018

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Guarantees may be required from a parent company and/or bank. Also insurance cover for professional indemnity, employer and third party liability may be required.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details to be provided in the invitation to tender.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Where consortia or other groupings of contractors submit a bid, they must be bound jointly and severally. Such consortia or groupings must nominate a lead member to deal with the Scottish Government on all matters relating to this procurement exercise.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Any resultant contract will be subject to the Scottish Government conditions of contract for the purchase of services.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to produce a certificate or declaration demonstrating that they are not bankrupt or the subject of an administration order, are not being wound-up, have not granted a trust deed, are not the subject of a petition presented for sequestration of their estate, have not had a receiver, manager or administrator appointed and are not otherwise apparently insolvent;
(2) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has powers of representation, decision or control of the candidate has not been convicted of conspiracy, corruption, bribery, or money laundering. Failure to provide such a declaration will result in the candidate being declared ineligible and they will not be selected to participate in this procurement process;
(3) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating to the conduct of their business or profession;
(4) All candidates will be required to produce a certificate or declaration demonstrating that they have not committed an act of grave misconduct in the course of their business or profession;
(5) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to continue with this procurement process;
(6) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of social security contributions under the law of any part of the United Kingdom or of the relevant State in which the candidate is established;
(7) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of taxes under the law of any part of the United Kingdom or of the relevant State in which the economic operator is established.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to provide a statement, covering the 3 previous financial years including the overall turnover of the candidate and the turnover in respect of the activities which are of a similar type to the subject matter of this notice;
(2) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
(1) Details of the educational and professional qualifications of their managerial staff; and those of the person(s) who would be responsible for providing the services or carrying out the work or works under the contract;
(2) An indication of the proportion of the contract which the services provider intends possibly to subcontract.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 6
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

29.2.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

23.3.2012
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

A pre-qualification questionnaire (PQQ) will be used to select suitable candidates to be invited to tender. The PQQ is available through the Public Contracts Scotland web site (for which separate registration is required). To access the system, use the following link www.publiccontractsscotland.gov.uk.

(SC Ref:219290).

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The Scottish Government intends to apply a 10 calendar day standstill period at the point information on the award of contract is communicated to tenderers. This period is to allow companies who object to the decision of the award of contract to raise their concerns with the contracting authority before the contract is entered into. If an appeal regarding the award of contract has not been successfully resolved The Public Contracts (Scotland) Regulations 2006 (SSI 2006 No. 1) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rule to take action in the Sheriff Court or Court of Session. Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into the Court may only award damages.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:1.2.2012