Security Services Contract

Security Services Contract

This Contract covers covers the appointment of a single experienced and competent contractor to deliver high quality visitor and security related services which covers to provision, delivery and management of outstanding security services to each building/site.

UK-London: Public security services

2013/S 121-207685

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Imperial War Museum
Lambeth Road
For the attention of: Simon Bourne
SE1 6HZ London
Telephone: +44 2074165357

Internet address(es):

General address of the contracting authority:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Other: National Museum
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

IWM Visitor and security services contract.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 27: Other services
NUTS code UKI1

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Public security services. This Contract covers covers the appointment of a single experienced and competent contractor to deliver high quality visitor and security related services which covers to provision, delivery and management of outstanding security services to each building/site, including the provision of sufficient high-quality guarding of the galleries, and monitoring of all electronic systems, and to interact with the visitor to ensure that they enhance their experience when visiting IWM, as the visitor services staff are IWM’s visible face to the visitor. This will require that the core staff have good interpersonal skills; be good decision-makers, have a limited knowledge of the collections and the galleries in which they are invigilating, and the building to ensure able to direct visitors.
This appointment covers all IWM public sites including IWM London in London SE1, inclusive of two non-public satellite buildings in SE11); Churchill War Rooms located below HM Treasury building in London SW1; HMS Belfast, the last second world war cruiser, located in the pool of London, in SE1; IWM Duxford, located in Cambridgeshire, and IWM North, located on Trafford Wharf Road, Manchester M17.
The current services are generally provided by an in-house team (approx 160), who are subject to the Transfer of Undertaking (Protection of Employment) Regulations.
The Contract is to commence on 1.4.2014. and will run for an initial term of three years to 31.3.2017., with the option to be extended by two additional 2 year periods.
This Contract, in terms of the specification, contract terms and fees is be made available for use by other Museums & Galleries which is are under the auspices of the Department of Culture, Media and Sport, or any equivalents that could replace this Government Department within the duration of the Contract.
II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

This contract is divided into lots: no
II.1.9)Information about variants
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The Contract will require the appointed Contractor to provide staff to provide security and visitor services at all listed IWM sites on a 24/7 basis for 365 days per year (366 in leap year) for the duration of the contract, with particular emphasis on the provision of sufficient staff to invigilation and provide visitor services integration during the opening hours of each IWM site, which are essentially from 10am to 6pm, Monday to Sunday. All IWM sites are closed to the public on Christmas Eve, Christmas Day and Boxing Day, but the Contractor will be required to provide a service on these dates.
The Contractor will also be required to undertake the management of their staff and the provision of the security services in association with IWM staff.
Estimated value excluding VAT:
Range: between 10 000 000 and 11 000 000 GBP
II.2.2)Information about options

Options: yes
Description of these options: The figure quoted above is the estimated cost over the three year initial period.
The Contract has an option to be extended by two additional two year periods. IWM will advise the Contractor on intention to take up this option within one year of the end of the Contract.
Provisional timetable for recourse to these options:
in months: 24 (from the award of the contract)
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Starting 1.4.2014. Completion 31.3.2017

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 6
Objective criteria for choosing the limited number of candidates: All selection criteria to be chosen as candidates are provided in the PQQ documentation that will be issued upon request to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 23.7.2013 – 17:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

30.7.2013 – 14:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
To view this notice, please click here:

GO Reference: GO-2013621-PRO-4896613

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: IWM will incorporate a minimum of 10 calendar days standstill period at the point information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the IWM before the contract is entered into.
Applicants have 2 working days from notification of the award decision to request additional debriefing and that information has to be provided a minimum of 3 working days before expiry of the standstill period. Such additional should be requested from the address in section L.1.
If an appeal regarding the award of a contract has not been successfully resolved the Public Sector Public Contracts Regulations 2006 (SI 2006 No. 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months).
Where a contract has not been entered into the court may order the settling of the award decision or order IWM to amend any document and may award damages. if the contract has been entered into the court may only award damages.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:21.6.2013

Requirement: Security Services