Service Desk Software – Request for Quotation
To procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services.
Contract summary
Industry
Computer and Related Services, Technology and Equipment
Location of contract
Any region
Value of contract
£10k – £25k
Published date
31 August 2017
Closing date
19 September 2017
Contract start date
01 November 2017
Contract end date
31 October 2020
Description
The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services.
The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM).
In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access.
The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services.
The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM).
In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access.
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About the buyer
Contact name
Emma Roberts
Address
Pakefield Road
Lowestoft
NR33 0HT
UK
Telephone
01502527766
Other information
Attachments
Please follow this link to view the notice.
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
How to apply
Please apply directly to the buyer using the contact details provided.