Service Integration and Management Services Contract London
The Contracting Authority, Transport for London intends to identify a single Economic Operator to contract with for the provision of service integration and management services.
United Kingdom-London: IT services: consulting, software development, Internet and support
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Transport for London (Information and Communications Technology)
Windsor House 42—50 Victoria St.
Contact point(s): email@example.com
SW1H 0TL London
General address of the contracting authority: www.tfl.gov.uk
Address of the buyer profile: http://www.tfl.gov.uk
Electronic access to information: http://eprocurement.tfl.gov.uk/epps/home.do
Electronic submission of tenders and requests to participate: http://eprocurement.tfl.gov.uk/epps/home.do
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: London.
NUTS code UKI
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
II.1.6)Common procurement vocabulary (CPV)
72000000, 72200000, 72220000, 72222000, 72222300, 72224000, 72246000, 72253000, 72250000, 72251000, 72253200, 72266000, 72500000,72510000, 72600000, 72225000
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
Business Change Support
Business Innovation Through IT
Workflow and Process Model
Toolset Set Up
Data Gathering and Verification
Transition (service, people, knowledge etc.)
Continuous Service Improvement (CSI) Management
Incident Management (including Major Incident Management)
Information Security Support
Release & Deployment Management
Service Asset and Configuration Management
Service Catalogue Management
Service Continuity Management
Service Desk (*from April 2018)
Service Knowledge Management
Service Level Management
Service Portfolio Management
Service Validation & Test
*Initially, the SIAM will manage the Primary Service Desk contract (due to be awarded in November 2014) until the end of its Initial Term (March 2018) at which point the SIAM will transition TfL IM over to its own service desk.
Estimated value excluding VAT:
Range: between 150 000 000 and 400 000 000 GBP
II.2.2)Information about options
Description of these options: The Contracting Authority reserves the right to extend the contract for a period of up to a further 5 years. Therefore the total potential term of the contract is 120 months from the Service Commencement Date.
The Contracting Authority reserves the right to amend the scale of the requirement at any time during the procurement process, or over the term of the contract to provide for additional service integration and management services within TfL. Similarly, the Economic Operator appointed may also be required to extend the services to support any shared services initiatives across the Authority and any other GLA Functional Bodies. Any such amendments or changes will always be within the parameters set out in this notice.
II.2.3)Information about renewals
Number of possible renewals: Range: between 1 and 5
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
Description of particular conditions: The Contracting Authority’s requirement will be set out in the Pre Qualification Questionnaire and/or subsequent documents during the procurement.
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
The Contracting Authority’s requirement will be set out in the Pre Qualification Questionnaire and/or subsequent documents during the procurement.
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Objective criteria for choosing the limited number of candidates: The Contracting Authority intends to run this procurement as a competitive dialogue. Up to 5 bidders may be invited to participate in the initial dialogue. Further information about the procurement plan is provided in the OJEU Prospectus.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
The Contracting Authority reserves the right to award the contract in whole or in part or not at all as a result of this call for competition.
The Contracting Authority shall not be liable for any costs or expenses incurred by any bidders in responding to this notice or in tendering for the proposed contract(s).
The Contracting Authority is a complex organisation operating both as a Functional Body of the Greater London Authority (GLA) under the direction of the Mayor of London and as a provider of transport services. The services may be provided to the Contracting Authority and/or its subsidiaries or any other authority that is subject to the requirements of either EU directive 2004/17/EC or 2004/18/EC. Any part of the Contracting Authority and/or any of its subsidiaries may procure services via the resulting contract. The Contracting Authority strongly supports and implements the Greater London Authority Group Responsible Procurement Policy. Details about the policy can be found on www.london.gov.uk/priorities/business-economy/vision-and-strategy/focus-areas/responsible-procurement Further details as to the application of the Greater London Authority Group Responsible Procurement Policy to this procurement will be set out in the tender documents.
TfL is responsible for the planning, delivery and day-to-day operation of the capital’s public transport system. TfL manages London’s buses, London Underground (LU), the Docklands Light Railway (DLR), London Overground and London Tramlink, as well as London River Services (LRS), Victoria Coach Station (VCS), the Emirates Air Line and London Transport Museum. Every day, around 24 000 000 journeys are made on the TfL network. As well as running London’s Congestion Charging scheme, it manages a 580 km network of main roads, all of the city’s 6 000 traffic lights, regulates taxis and the private hire trade, and runs Barclays Cycle Hire. It also works to improve road safety and encourage people to make sustainable travel choices.
TfL’s operations are increasingly underpinned though the use of information technology. Its future operating goals are driving increasing demand for new information technology services, delivered more quickly and at a lower cost. The Information Management directorate (‘IM’) is responsible for sourcing, supplying and managing information technology systems and services across TfL.
In order to ensure that IM can support TfL’s operational businesses and their increasing dependence on technology, it needs to change the way it operates and the way its services are procured and delivered; moving towards greater emphasis on the business outcomes of process efficiency and effectiveness, rather than the delivery of technology.
TfL is determining how it will partner with its customers and suppliers in the future. The Transforming IM (‘TIM’) programme encompasses all of the services IM provides today and plans to deliver in the foreseeable future. It entails a redesign of the current IM operating model, including:
— A redesign of IM’s organisation and its ways of working;
— Improvements to IM’s business engagement model and how it meets the needs of its customers; and
— A reconfiguration of the supply chain.
It has two key objectives:
— Improve the services, products and expertise that IM and its partners deliver to the business; and
— Design and implement the future IM capabilities and supply chain to best deliver these improved services.
Condition of Bidding
The Economic Operator who is appointed as the SIAM cannot bid to be a Tower provider.
It is the Contracting Authority’s intention that the Economic Operator who is appointed as the SIAM should not subsequently participate as a:
a) key subcontractor in a bid for a Tower; or
b) key member of a consortium bidding for a Tower;
unless the Economic Operator can demonstrate and satisfy the Contracting Authority that acting in any of these capacities will in no way conflict or prejudice its provision of the SIAM services.
Any decision on this matter will be in the sole discretion of the Contacting Authority.
This does not prevent the SIAM Economic Operator from: (a) continuing as or becoming a framework provider, (b) continuing as a legacy service provider under any pre-existing contracts (subject to appropriate ethical walls being implemented, should such measures be required), or (c) bidding for other contracts offered by parts of TfL other than the department that runs and manages TfL’s information management (‘IM’).
VI.4.2)Lodging of appeals
Any appeal or request for additional information should be sent to the name and address in Section I.1. The Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.5)Date of dispatch of this notice: