Service Integration and Management Services Contract London

Service Integration and Management Services Contract London

The Contracting Authority, Transport for London intends to identify a single Economic Operator to contract with for the provision of service integration and management services.

United Kingdom-London: IT services: consulting, software development, Internet and support

2014/S 213-377535

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Transport for London (Information and Communications Technology)
Windsor House 42—50 Victoria St.
Contact point(s): siamprocurement@tfl.gov.uk
SW1H 0TL London
UNITED KINGDOM
E-mail: siamprocurement@tfl.gov.uk

Internet address(es):

General address of the contracting authority: www.tfl.gov.uk

Address of the buyer profile: http://www.tfl.gov.uk

Electronic access to information: http://eprocurement.tfl.gov.uk/epps/home.do

Electronic submission of tenders and requests to participate: http://eprocurement.tfl.gov.uk/epps/home.do

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

Other: Transport

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Service Integration and Management (SIAM) Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: London.

NUTS code UKI

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The Contracting Authority, Transport for London (‘TfL’) intends to identify a single Economic Operator to contract with for the provision of service integration and management (‘SIAM’) services. The contract will be for an initial term of five years from the Service Commencement Date with an option for TfL to extend by up to a further 5 years. The scope of the SIAM Services may include but may not be limited to those contained within section ii.2.1 TfL intends to implement the SIAM incrementally so that the scope of the contract will consist of three phases: Transition Phase 1, that will focus on training and capability development, business change support and/or the provision of additional resources; Transition Phase 2, transfer of service delivery responsibility; Operational SIAM Phase, run and transformation of services.

II.1.6)Common procurement vocabulary (CPV)

72000000, 72200000, 72220000, 72222000, 72222300, 72224000, 72246000, 72253000, 72250000, 72251000, 72253200, 72266000, 72500000,72510000, 72600000, 72225000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The scope of the contract will be to provide a primary SIAM function. The scope of the SIAM Services may include but may not be limited to (terminology aligned with ‘Disciplines’ comprising ITIL v3):
Strategy Support
Capability Uplift
Business Change Support
Business Innovation Through IT
Workflow and Process Model
Toolset Set Up
Data Gathering and Verification
Transition (service, people, knowledge etc.)
Acceptance Testing
Access Management
Availability Management
Capacity Management
Change Management
Continuous Service Improvement (CSI) Management
Demand Management
Design Coordination
Event Management
Incident Management (including Major Incident Management)
Information Security Support
Problem Management
Project Management
Release & Deployment Management
Request Management
Service Asset and Configuration Management
Service Catalogue Management
Service Continuity Management
Service Desk (*from April 2018)
Service Knowledge Management
Service Level Management
Service Portfolio Management
Service Reporting
Service Validation & Test
Supplier Management
System Integration
Escalation Management
*Initially, the SIAM will manage the Primary Service Desk contract (due to be awarded in November 2014) until the end of its Initial Term (March 2018) at which point the SIAM will transition TfL IM over to its own service desk.
Estimated value excluding VAT:
Range: between 150 000 000 and 400 000 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: The Contracting Authority reserves the right to extend the contract for a period of up to a further 5 years. Therefore the total potential term of the contract is 120 months from the Service Commencement Date.
The Contracting Authority reserves the right to amend the scale of the requirement at any time during the procurement process, or over the term of the contract to provide for additional service integration and management services within TfL. Similarly, the Economic Operator appointed may also be required to extend the services to support any shared services initiatives across the Authority and any other GLA Functional Bodies. Any such amendments or changes will always be within the parameters set out in this notice.

II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: Range: between 1 and 5

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

The Contracting Authority’s requirement will be set out in the Pre Qualification Questionnaire and/or subsequent documents during the procurement. A parent company guarantee or performance bond may be required.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

The Contracting Authority’s requirement will be set out in the Pre Qualification Questionnaire and/or subsequent documents during the procurement.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Requests to participate will be accepted from groupings of Economic Operators (consortia). In the event of a successful consortium bid the Authority may specify that the consortium takes a particular legal form and/or require that a single consortium member takes primary liability or that each member undertakes joint and several liability irrespective of the legal form adopted. Where a subsidiary company is used the ultimate parent company may be required, depending upon the organisation’s financial stability as set out in the contract documents, to provide a guarantee in respect of the performance of the contract by the subsidiary before acceptance.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: The Contracting Authority’s requirement will be set out in the Pre Qualification Questionnaire and/or subsequent documents during the procurement.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: The Contracting Authority’s requirement will be set out in the Pre Qualification Questionnaire and/or subsequent documents during the procurement.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: The Contracting Authority’s requirement will be set out in the Pre Qualification Questionnaire and/or subsequent documents during the procurement.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
The Contracting Authority’s requirement will be set out in the Pre Qualification Questionnaire and/or subsequent documents during the procurement.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

competitive dialogue

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 5
Objective criteria for choosing the limited number of candidates: The Contracting Authority intends to run this procurement as a competitive dialogue. Up to 5 bidders may be invited to participate in the initial dialogue. Further information about the procurement plan is provided in the OJEU Prospectus.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

ICT11666

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

3.12.2014 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

For further information please request the PQQ Documents.
The Contracting Authority reserves the right to award the contract in whole or in part or not at all as a result of this call for competition.
The Contracting Authority shall not be liable for any costs or expenses incurred by any bidders in responding to this notice or in tendering for the proposed contract(s).

The Contracting Authority is a complex organisation operating both as a Functional Body of the Greater London Authority (GLA) under the direction of the Mayor of London and as a provider of transport services. The services may be provided to the Contracting Authority and/or its subsidiaries or any other authority that is subject to the requirements of either EU directive 2004/17/EC or 2004/18/EC. Any part of the Contracting Authority and/or any of its subsidiaries may procure services via the resulting contract. The Contracting Authority strongly supports and implements the Greater London Authority Group Responsible Procurement Policy. Details about the policy can be found on www.london.gov.uk/priorities/business-economy/vision-and-strategy/focus-areas/responsible-procurement Further details as to the application of the Greater London Authority Group Responsible Procurement Policy to this procurement will be set out in the tender documents.

TfL is responsible for the planning, delivery and day-to-day operation of the capital’s public transport system. TfL manages London’s buses, London Underground (LU), the Docklands Light Railway (DLR), London Overground and London Tramlink, as well as London River Services (LRS), Victoria Coach Station (VCS), the Emirates Air Line and London Transport Museum. Every day, around 24 000 000 journeys are made on the TfL network. As well as running London’s Congestion Charging scheme, it manages a 580 km network of main roads, all of the city’s 6 000 traffic lights, regulates taxis and the private hire trade, and runs Barclays Cycle Hire. It also works to improve road safety and encourage people to make sustainable travel choices.
TfL’s operations are increasingly underpinned though the use of information technology. Its future operating goals are driving increasing demand for new information technology services, delivered more quickly and at a lower cost. The Information Management directorate (‘IM’) is responsible for sourcing, supplying and managing information technology systems and services across TfL.
In order to ensure that IM can support TfL’s operational businesses and their increasing dependence on technology, it needs to change the way it operates and the way its services are procured and delivered; moving towards greater emphasis on the business outcomes of process efficiency and effectiveness, rather than the delivery of technology.
TfL is determining how it will partner with its customers and suppliers in the future. The Transforming IM (‘TIM’) programme encompasses all of the services IM provides today and plans to deliver in the foreseeable future. It entails a redesign of the current IM operating model, including:
— A redesign of IM’s organisation and its ways of working;
— Improvements to IM’s business engagement model and how it meets the needs of its customers; and
— A reconfiguration of the supply chain.
It has two key objectives:
— Improve the services, products and expertise that IM and its partners deliver to the business; and
— Design and implement the future IM capabilities and supply chain to best deliver these improved services.
Condition of Bidding
The Economic Operator who is appointed as the SIAM cannot bid to be a Tower provider.
It is the Contracting Authority’s intention that the Economic Operator who is appointed as the SIAM should not subsequently participate as a:
a) key subcontractor in a bid for a Tower; or
b) key member of a consortium bidding for a Tower;
unless the Economic Operator can demonstrate and satisfy the Contracting Authority that acting in any of these capacities will in no way conflict or prejudice its provision of the SIAM services.
Any decision on this matter will be in the sole discretion of the Contacting Authority.
This does not prevent the SIAM Economic Operator from: (a) continuing as or becoming a framework provider, (b) continuing as a legacy service provider under any pre-existing contracts (subject to appropriate ethical walls being implemented, should such measures be required), or (c) bidding for other contracts offered by parts of TfL other than the department that runs and manages TfL’s information management (‘IM’).

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The Contracting Authority will incorporate a stand still period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
Any appeal or request for additional information should be sent to the name and address in Section I.1. The Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

31.10.2014