IT Service Management Toolset

The purpose of this tender process is to select a single provider of an ITSM toolset which will provide a business view of all of our IT services.

United Kingdom-Tyne and Wear: System and support services

2013/S 226-393679

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Home Group
Procurement, 2 Gosforth Park Way, Gosforth Business Park
For the attention of: Laura Davidson
NE12 8ET Tyne and Wear
UNITED KINGDOM
Telephone: +44 1912906080
E-mail: Laura.Davidson@homegroup.org.uk

Internet address(es):

Address of the buyer profile: www.housingprocurement.com

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Housing and community amenities

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Home Group- IS: IT Service Management Toolset.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Main site or location of works, place of delivery or of performance: North East – Gosforth.
NUTS code UKC

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

Duration of the framework agreement

Duration in years: 5

II.1.5)Short description of the contract or purchase(s)

The purpose of this tender process is to select a single provider of an ITSM toolset which will provide a business view of all of our IT services. The toolset will enable us to manage all ITIL processes throughout their life cycles at an efficient and effective rate. It will also enable us to automate the workflow of our ITIL process framework.
The scope of the services required within the toolset:
— Incident management function;
— Request fulfilment function;
— Change management function;
— Problem management function;
— Knowledge management function;
— SACM function;
— Release Management function;
— Service Level Management function;
— Reporting function – the ability to modify and create our own reports for each process, to run detailed reports directly from the toolset;
— Dashboard function;
— A Self Service function for customers;
— The ability to carry out administration duties in house – i.e. changing the name of a field;
— The ability to set different permissions levels and control these permissions in house;
— Citrix and VmWare enabled/compatible;
— Implementation support;
— Comprehensive user training for our Service Desk and other teams including appropriate training for our Technical and Application Management Teams for on -going maintenance activities.
We are looking to implement a complete ITSM solution – able to support our long-term ITIL roadmap. Incorporating configuration tools to enable flexibility and to meet custom needs and support changing requirements. In short, the toolset will enable the efficient management of IT services, customers, contracts, software, hardware, people and processes through a single, easy-to-use interface.

II.1.6)Common procurement vocabulary (CPV)

72250000, 72260000, 72510000, 72540000, 72590000, 72610000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Duration in months: 52 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Details included in the Invitation to Tender.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details included in the Invitation to Tender.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The contracting Authority reserves the right to require groupings of contractors to take a particular legal form, a single contractor to take primary liability or each party to undertake joint and several liability. Further information will be contained in the tender documents.

III.1.4)Other particular conditions

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As specified in the tender documentation.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (c) a statement of the undertaking’s overall turnover and, where appropriate , of turnover in the area covered by the contract for a maximum of the last three financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information of these turnovers is available.
Minimum level(s) of standards possibly required: As specified in the tender documentation.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As specified in the tender documentation.
Minimum level(s) of standards possibly required:
As specified in the tender documentation.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 3: and maximum number 5
Objective criteria for choosing the limited number of candidates: As specified in the tender documentation.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

DNWD-9DLP5

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 18.12.2013 – 12:00

IV.3.4)Time limit for receipt of tenders or requests to participate

18.12.2013 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Prospective bidders are required to utilise the provision of our electronic ‘Opportunities Portal’ to download and submit all documentation within the tender.
This portal can be found at: www.housingprocurement.com

Prospective bidders must log onto the site and register as a supplier. Instructions and help are available from the home page. The PQQ document will then be available for completion. Queries from bidders can also be raised within the portal where they will be answered accordingly, allowing total transparency to all other participating bidders.
The Contracting Authority reserves the right to cancel the procurement/tender process and to not make an award of the contract and does not accept any liability for costs incurred in responding to the pre-qualification questionnaire or invitation to tender. Save for any mandatory periods, the timescales indicated in this Contract Notice are approximate and the Contracting Authority reserves the right to amend the same.
Home Group is acting as a central purchasing body on behalf of itself and potentially a range of contracting authorities who will be able to access this framework. Eligible bodies include:
Home Group and any existing or future subsidiary companies (see www.homegroup.org.uk for more information on the Group);

Other Registered Providers in England (providers registered with the Homes and Communities Agency, see www.homesandcommunities.co.uk) and Social Landlords in Scotland (providers registered with the Scottish Housing Regulator, see www.scottishhousingregulator.gov.uk);

Charitable Organisations registered with the Charity Commission for England and Wales (see www.charity-commission.gov.uk ) or the Office of the Scottish Charity Regulator (see www.oscr.org.uk) whose charitable purposes include, but not are limited to, the prevention or relief of poverty; the advancement of education; the advancement of health or saving of lives; the advancement of citizenship or community development; the relief of those in need, by reason of youth, age, ill-health, disability, financial hardship or other disadvantage; and, any other purposes currently recognised as charitable and any new charitable purposes which are similar to another charitable purpose; and Social Enterprises involved in the provision of housing related services/activities or whose activities are similar to those listed above in respect of charitable organisations.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

19.11.2013