ServiceNow Application Support for University of Warwick

The University of Warwick has a requirement to purchase application support for the Cloud-based ServiceNow application.

United Kingdom-Coventry: Computer support and consultancy services

2016/S 039-063895

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

University of Warwick
Argent Court, Sir William Lyons Way
Contact point(s): https://in-tendhost.co.uk/universityofwarwick
For the attention of: Caroline Plane
CV4 7EZ Coventry
UNITED KINGDOM
Telephone: +44 2476150871
E-mail: C.Plane@warwick.ac.uk

Internet address(es):

General address of the contracting authority: www.warwick.ac.uk

Address of the buyer profile: https://in-tendhost.co.uk/universityofwarwick

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Education

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

ServiceNow Application Support.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
NUTS code UK,UKG33

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The University of Warwick has a requirement to purchase application support for the Cloud-based ServiceNow application.
The successful supplier will be a Global, Preferred or Master Solutions ServiceNow partner and an authorised ServiceNow License reseller.
The requirement includes:
— The provision of a dedicated ServiceNow specialist on-site for 2 days per week;
— Remote Support / Managed Service in respect of systems monitoring and maintenance during core hours only (9:00 to 17:30 UK time, excluding Public Holidays).
— Ad hoc support for Annual upgrades and development work.
Please refer to the ITT Part 2 Services Requirement for full details.
This is an above EU threshold tender using the Accelerated Open Procedure. Justification for use of the accelerated timescales relates to the sudden and unforeseen departure of key personnel leaving the University without adequate Application Support.

All correspondence regarding this tender procedure should be made through the University of Warwick In-Tend system (https://in-tendhost.co.uk/universityofwarwick) via the ‘Correspondence’ functionality. Failure to do so may result in the correspondence being excluded from the tender procedure.

After expressing an interest in this project you will be able to download the full tender document.
All bids must be received electronically via In-tend by midday 10.3.2016.

II.1.6)Common procurement vocabulary (CPV)

72600000, 48900000, 72000000, 48000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

II.2.2)Information about options

II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Starting 1.4.2016. Completion 31.3.2017

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

The Universities particular requirements are to be determined but where a consortium or other grouping of suppliers submits a bid, such consortia or grouping must nominate a lead organisation to deal with the Contracting Authority on all matters relating to the Contract. All consortium members or grouping will be required to be jointly and severally liable in respect of the obligations and liabilities relating to the Contract.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

As specified in the tendering documents.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

III.2.2)Economic and financial ability

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
The successful supplier will be a Global, Preferred or Master Solutions ServiceNow partner.
The successful supplier will be an authorised ServiceNow License reseller.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

CP-02-16-ITS-SERVNOW-SR

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 9.3.2016
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

10.3.2016 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

This timescales for this procedure are in accordance with the open (accelerated) procedure as defined in the Public Contracts Regulations 2015, Part 2, Chapter 2, Section 3 — Regulation 27.
Justification for use of the accelerated timescales relates to the sudden and unforeseen departure of key personnel leaving the University without adequate Application Support.

Please refer to http://in-tendhost.co.uk/universityofwarwick for further information. You will be able to download the full tender documents from this site. Any queries in relation to this requirement should be directed to the University of Warwick via the correspondence functionality of our e-tendering system. Failure to do so may result in queries being excluded from the procedure.

The University expressly reserves the right:
i) Not to award any contract as a result of this procurement process commenced by publication of this notice;
ii) To make whatever changes it may see fit to the content and structure of the tendering competition;
iii) To award (a) contract(s) in respect of any part(s) of the [services] covered by this notice; and
iv) To award contract(s) in stages.
Under no circumstances will the University be liable for any costs incurred by tenderers.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The authority will incorporate a minimum 10 calendar day standstill period at the point that information on the award of the contract is communicated to tenderers. If an appeal regarding the award of contract has not been successfully resolved then the Public Contracts Regulations provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take action in the High Court.

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

22.2.2016