Simple Payment Plan Administration for TV Licensing
The BBC is proposing to trial a new payment scheme, with the intention of allowing simple and flexible payment plans for those facing difficulty in paying the licence fee.
United Kingdom-London: Collection agency services
Section I: Contracting authority
I.1)Name and addresses
Broadcasting House, Portland Place
Telephone: +44 1234567890
NUTS code: UK
Internet address(es):Main address: http://www.bbc.co.uk/supplying/
I.4)Type of the contracting authority
Section II: Object
Simple Payment Plan Administration for TV Licensing.
II.1.2)Main CPV code
II.1.3)Type of contract
The BBC is proposing to trial a new payment scheme, with the intention of allowing simple and flexible payment plans for those facing difficulty in paying the licence fee. We are therefore seeking the provision of collection and administration services for the new payment plan trial, the ‘Simple Payment Plan’. We are looking for a supplier to be able to offer a full end-to-end service for a trial group of approximately 200 000 customers in total. The Service Provider will not be required to recruit new customers to the trial, but will manage the customer end to end once they have signed up to the trial.
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
The Service Provider will be required to manage the accounts of customers on the trail end-to-end. Specifically, the Service Provider will be required offer the following services:
i. Collecting the licence fee (including arrears management, payment processing and reconciliation services);
ii. Campaign management services;
iii. Fulfilment services;
iv. Inbound and outbound customer communications services (including call centre facilities);
v. Technology services;
vi. Data management; and
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.9)Information about the limits on the number of candidates to be invited
The BBC will evaluate technical ability/financial standing of the bidders in accordance with Articles 57-65 of Directive 2014/24/EU of the European Parliament and of the Council and Regulations 57-65 of the Public Contracts Regulations 2015 and detailed explanations of the evaluation methodology and minimum criteria to be satisfied are set out in the Tender Information Pack.
II.2.10)Information about variants
II.2.11)Information about options
The Agreement will have an initial term of 2.5 years commencing on 1.1.2018, following implementation, and ending on 1.6.2020. The Agreement may be extended at the BBC’s discretion by up to 2 occasions for a further period of 1 year on each occasion.
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Where there is more than 1 economic operator, the BBC reserves the right to require a grouping of economic operators to take a particular legal form or to require a single economic operator to take primary liability or to require that each party undertakes joint and several liability.
Please register your interest in this project by taking the following steps: 1 — Register your company on the BravoSolution e-Tendering portal (this is only required once): 1.1 — Go tohttps://bbc.bravosolution.co.uk. 1.2 — Click the link on the login page to Register. 1.3 — Accept the terms and conditions and click ‘Continue’. 1.4 — Enter your correct business and user details. 1.5 — Note the username you chose and click ‘Save’ when complete. 1.6 — You will shortly receive an email with your temporary password. 2 — Express an Interest in the tender: 2.1 — Login to the portal with the username/password. 2.2 — Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 — Click on the relevant PQQ/ ITT to access the content. 2.4 — Click the ‘Express Interest’ button at the top of the page. This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) . 2.5 — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box. 3. Responding to the tender: 3.1 — Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining). 3.2 — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification. 3.3 — Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 — You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the Bravo e-Tendering help desk.
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.5)Information about negotiation
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
In the case of technology requirements, the BBC may involve its technology partner (Atos IT Solutions and Services Limited) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders. However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document.
VI.5)Date of dispatch of this notice: