Smart Card Production and Management Contract Gloucestershire

Smart Card Production and Management Contract Gloucestershire

Online portal for ordering Smart Card / Media for use by general public and via Libraries or Transport Staff; Commercial Smart Card / Smart Media.

Contract summary


Computer and Related Services, Materials and Products, Printing and Publishing, Technology and Equipment, Technology and Equipment

Location of contract

South West

Value of contract

£500k – £580k

Published date

05 July 2017

Closing date

07 August 2017

Contract start date

30 September 2017

Contract end date

29 September 2022



Gloucestershire County Council is responsible for the local delivery of the English National Concessionary Transport Scheme, which includes a statutory duty to issue and manage ITSO smartcards/ smart media and the technical infrastructure to support operator ticketing systems. Smartcard / smart media technology is also used in the delivery of subsidised travel in areas such as H2S, social care, apprenticeships and job seekers. The Council’s contract for a HOPS, CRM, online customer portal and card management bureau is due to end in December 2017 and must be replaced. The new solution should be cost effective and ensure the continuity and future development of smart card ticketing in Gloucestershire over the next five years.

Specifically the Council is looking to purchase the following services:

• Data Transfer / Transition to a new system;
• Customer Relationship Management software system;
• Online portal for ordering Smart Card / Media for use by general public and via Libraries or Transport Staff;
• Commercial Smart Card / Smart Media;
• Data Analytics;
• Production of Smart Cards / Media;
• Distribution of Smart Cards / Media;
• Smart Card / Media support through a back-office system (HOPS);
• Call centre;
• Secure Smart Card / Media data exchange(ISAM);
• Hosting Services;
• Maintenance and Support as appropriate for the all the above services;
• PCI DSS compliant payment mechanism;
• System integration of all of the above services.


About the buyer

Contact name

Chris Keenleyside


Shire Hall
United Kingdom


+44 1452324329



Other information


Access to documents is via “Supplying the Southwest ” portal. To access the documents you will need to register on the portal.All queries, submission of tenders etc must come via our supplying the South West Portal. Please find below a link to the portal: N/a


How to apply

Please apply directly to the buyer using the contact details provided.


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