Smartcard Back-Office Systems and Smartcard Provision

Smartcard Back-Office Systems and Smartcard Provision

Kent County Council

Kent County Council
Planned Start Date:
Planned End Date:
Start Date for Expressing Interest:
14/12/2011 12:00:00
Last Date for Expressing Interest:
23/01/2012 12:00:00

Estimated Quantity:0

Matthew Raven
Telephone Number:
01622 696697
Chief Executive’s Department
Kent County Council (KCC) is the largest local authority in England, working in partnership with 12 district councils and 289 parish or town councils to serve the needs of its 1.3 million residents. The Council’s vision for the future is set out in Bold Steps for Kent:

Kent County Council Bold Steps Link: rities,_policies_and_plans/priorities_and_plans/bold_steps_for_kent.aspx

In 2009 KCC migrated out of ISL to its own HOPS, since then the Council has rolled out in conjunction with Kent’s bus operators new electronic ticket machines (ETMs) that accept Smartcard transactions. In 2010 the Council started a trial of 3,500 ‘smart’ Kent Freedom Passes. In 2011 the Council became the travel concessionary authority (TCA) responsible for Kent’s English National Concessionary Travel Scheme (ENCTS). This combined the original 12 Kent district schemes into one single database containing approximately 270,000 customer records. KCC utilises a smartcard bureau for production of all smartcards. The existing contracts all expire on 31st March 2012.

Expressions of interest are therefore sought to provide Kent County Council with the following lots:

Lot One an ITSO AMS/HOPS certified to Version 2.1.4 of the ITSO Specification and maintained to future versions of the ITSO Specification;

Lot Two a card management system to run services including, but not limited to the Council’s English National Concessionary Travel Scheme; and

Lot Three Smartcard production to cover services including, but not limited to the Council’s English National Concessionary Travel Scheme & Kent Freedom Pass.

The successful tenderer will therefore be required to migrate data from current suppliers and provide a seamless service during the transfer from our incumbent AMS/HOPS, CMS and Card Bureau providers.

KCC is pursuing the establishment of a regional partnership to enable other local authorities to access our AMS/HOPS, CMS and Card Bureau. The successful tenderer will therefore also be required to manage the migration of any partner authorities who wish to access the lots.

Smartcards will initially be used for concessionary travel schemes, but Kent and other local authorities have aspirations to expand the use of Smartcards to other local authority services such as leisure and libraries.  The supplier will be required to work with the Council to progress these aspirations.

The contract will run for 5 years, with a potential extension for 2 years based upon performance.  The Council seeks tenders from suppliers who can demonstrate that they meet the following requirements:

• AMS/HOPS is certified to Version 2.1.4 of the ITSO Specification or certified to Version 2.1.3 of the ITSO specification, with evidence of certification to the current version of the ITSO specification within six months of the contract commencing:

• Annual turnover of at least £685,000 for each of the last three years; and

• Three case studies / references evidencing a track record of running a similar ITSO smartcard service in the UK or EU in the last five years.

This opportunity will be completed electronically via ProContract, a site run by Due North. Interested organisations should go to www.businessportal.southeas to register and express interest. Once you have successfully expressed interest via the portal you will be sent an email directing you to the ProContract site from which you will be able to access and download the invitation to tender documentation and any other relevant information. This email should be retained, as it will contain your direct link to the ProContract portal, for information purposes only the link is: