Smartcard Retail Service Providers
Translink is seeking expressions of interest from reputable and competent service providers for the provision of an already-established network of retail Agents who could potentially sell Translink’s commercial smartcard products to our customers.
United Kingdom-Belfast: Smart card readers
Contract notice – utilities
Section I: Contracting entity
3 Milewater Road
For the attention of: Marcia Clarke
BT3 9BG Belfast
Telephone: +44 2890354076
General address of the contracting entity: www.translink.co.uk
Address of the buyer profile: http://translink.co.uk/Corporate/Procurement/
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: See above
Internet address: www.e-Sourcingni.bravosolution.co.uk
Urban railway, tramway, trolleybus or bus services
Section II: Object of the contract
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Northern Ireland.
NUTS code UKN0
As part of Translink’s strategy to continue to extend their range of discounted products on smartcard media, Translink is seeking expressions of interest from reputable and competent service providers for the provision of an already-established network of retail Agents who could potentially sell Translink’s commercial smartcard products to our customers.
Please see the full PQQ for further details.
30233300, 34980000, 30162000
— Already have an established network of retail agents across Northern Ireland to supplement Translink’s existing network of retail agents and bus and rail station ticket offices.
— Already have all of those retail agents equipped with hardware capable of updating Mifare 1k Classic smartcards. These are not ITSO based smartcards but instead have proprietary smartcard security keys.
— Provide the necessary technical expertise and skilled resource to work with Translink’s ticketing system supplier, Parkeon Wayfarer, to ensure that all Translink smartcards can be electronically validated and updated by the supplier’s equipment.
— Advise Translink on costs to set up any new additional agents or to introduce any new Translink smartcard product types. Ensure adequate training is provided for new agents on all Translink products and for existing agents on any new Translink products.
— Top-up/Update both existing and future Translink commercial smartcard products for Translink customers.
— Manage delivery of new Translink fares and smartcard product types on a timely basis to their network of agents so that these will be purchased by the customer at the correct time.
— Deal with initial customer queries and complaints relating to issues or errors with their commercial smartcard product.
— Demonstrate that they provide the necessary training to their network of retail agents on successfully updating Translink commercial smartcards.
— Demonstrate that they provide maintenance and support, within agreed response times, to their network of retail agents in the event that a smartcard top-up device goes faulty.
— Charge Translink on a commission basis, within agreed timescales for invoicing, for each smartcard top-up transaction.
— Control debt management of their network of agents without any need for Translink to intervene in this area.
— Demonstrate that they have introduced measures to prevent and manage fraud within their network of agents.
— Ensure adequate stock control items of literature associated with Translink products to be distributed to customers.
— Provide Translink with electronic output files, in an agreed format, which can be (i) fully audited against every smartcard transaction and (ii) loaded into Translink’s back office management reporting software.
— Have the ability to provide a secure electronic refund facility to Translink customers.
The expected annual volumes and monetary value of transactions which the supplier will be required to undertake are currently unknown but Translink currently sell over GBP 11 m (over 700,000 transactions) in smartcard top-ups annually from their existing network of Agents, and bus and rail stations. See Appendix A for information on where customers can currently top-up their Translink smartcards.
Translink expect the supplier to provide detailed reports, when requested, on any card failures returned to the supplier, which Translink suspect to have been rendered electronically faulty by the supplier’s equipment.
Translink expect the supplier to form and maintain a business relationship with Parkeon Wayfarer in order to ensure that Translink’s commercial smartcards can be updated on the supplier’s equipment.
Important note for this procurement:
Translink procured and implemented their existing Ticketing System in 2001/02, throughout our Bus and Rail operations network. At the time, this was a leading-edge transport ticketing system allowing us to pioneer smartcard deployment, with Translink having the largest UK smartcard scheme prior to Oyster implementation by Transport for London in 2003.
As these ticket machines are now over 10 years old, spares of key component parts for the existing equipment are now however increasingly difficult to obtain due to obsolescence and machine faults are becoming increasingly prevalent. As a result, life expectancy of the existing ticketing equipment will not extend beyond 2017.
Translink therefore plans to replace our existing ticketing system during 2016/17 following an open procurement exercise due to take place in 2014/15. The Next Generation Ticketing Project will ensure on-going business continuity and compliance whilst also presenting an opportunity to realise additional fares revenue and passenger numbers as a result of the enhanced customer experience delivered through new and additional ticketing equipment, systems and technologies.
Respondents to this Smartcard Retail Service Providers procurement exercise should be aware of this Next Generation Ticketing project and the possibility that Translink may need to move to an alternative technological set-up replacing our current Parkeon Wayfarer equipment, our proprietary smartcard security keys and/or our existing Mifare 1k Classic smartcard media. Translink will obviously keep the successful supplier fully apprised of the ongoing situation as it unfolds in the future.
Description of these options: An initial period of 2 years with 3 options to extend the contract -first option of a 1 year extension and 2 options x 2 year extensions.
Provisional timetable for recourse to these options:
in months: 24 (from the award of the contract)
In the case of renewable contracts, estimated time-frame for subsequent calls for competition:
in days: 84 (from the award of the contract)
Section III: Legal, economic, financial and technical information
Description of particular conditions: These will be listed in PQQ and ITT documentation on www.e-sourcingni.bravosolution.co.uk
Section IV: Procedure
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
Section VI: Complementary information
Estimated timing for further notices to be published: The Translink Group may make a call for competition at the end of the fixed contract period or after option(s) have been taken up; the Translink Group reserve the right to make a call for competition at any point deemed appropriate by the Translink Group and may make no call for competition should the requirement no longer be classified by the Translink Group as recurring.
Follow us on Twitter at www.twitter.com/TranslinkB2B for opportunites worth GBP 30,000 or more.
Check out our website at www.translink.co.uk/Corporate/Procurement/
Participate in tenders at www.e-sourcingni.bravosolution.co.uk
1. Browse to the eSourcing portal: www.e-sourcingni.bravosolution.co.uk
2. Click the “Click here to register” link;
3. Accept the terms and conditions and click “continue”;
4. Enter your correct business and user details;
5. Note the username you chose and click “Save” when complete;
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7. Login to the portal with the username/password;
8. Click the “PQQs Open to All Suppliers” link (these are PQQs open to any registered supplier);
9. Click on the relevant PQQ to access the content;
10. Click the “Express Interest” button in the “Actions” box on the left-hand side of the page. This will move the PQQ over to the “My PQQs” page (this is a secure area reserved for your projects only);
11. Click on the PQQ code, you can now access any attachments by clicking the “Settings and Buyer Attachments” in the “Actions” box on the left-hand side of the page;
12. You can now Reply or Reject (please give a reason if rejecting);
13. Note the deadline for completion, then follow the onscreen instructions to complete the PQQ.
If you require any further assistance the BravoSolution help desk is available Mon – Fri (8:00 am – 18:00 pm) on:
— Email: email@example.com
— Phone: uk 08003684850 Phone (outside UK): +44 2033496601
Note: Do not leave completing your PQQ/ITT response until the last minute, late responses shall be rejected. The contracting authority reserves the right not to award any contract as a result of this competition.
About the Translink Group:
Throughout the documentation, both “Translink” and “Group” refer to the same corporate entities. Both shall be taken to comprise the Northern Ireland Transport Holding Company (NITHC) in addition to its main operating subsidiaries Citybus Ltd, Northern Ireland Railways Company Ltd and Ulsterbus Ltd.
The Translink Group provide integrated public transport across Northern Ireland. The organisation is one of Northern Ireland’s largest employers with approximately 4,000 employees and a turnover in excess of GBP 168 m. Over 81 million passenger journeys are made on Translink Group services each year.
Please see section VI.4.2
Body responsible for mediation procedures
The Utilities Contracts Regulations 2006 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
Please see section VI.4.2
VI.5)Date of dispatch of this notice:16.4.2014