Social Care Officers for the Covid Response Team

Social Care Officers for the Covid Response Team

Requirement for 15 Social Care Officers.

Social Care Officer x 15 KBSA160221

Contract summary



  • Recruitment services – 79600000

Location of contract

B70 8SZ

Value of contract


Procurement reference

Social Care Officer x 15 KBSA160221

Published date

16 February 2021

Closing date

22 February 2021

Closing time


Contract start date

1 March 2021

Contract end date

31 March 2021

Contract type

Service contract

Procedure type

Open (non-OJEU)

Contract is suitable for SMEs?


Contract is suitable for VCSEs?





Social Care Officer x 15
Rate of Pay: £12.95 per hour
Hours: 37 Hours
Location: Work from home
Start Date: ASAP
Contract type: Agency – 12 weeks

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

We are looking for 15 x Social Care Officers for the Covid Response Team. As a call handler you will take and receive calls from vulnerable people and families affected by the pandemic throughout the winter period where alternative sources of assistance may be unavailable.
You must have: –
GSCE English and Maths or equivalent qualification.
Have previous experience of working within a children’s or adults social care setting.
Alternatively, working within Welfare rights, Benefits or Housing would be an advantage.
You will be expected to: –
Assess physical, psychological, educational and employment needs, taking into consideration all aspects of the home and local environment, social activities and family relationships.
Work from a prepared script as a guide, however you will need to be enquiring and probe to establish more information.
You will be a decision maker when assessing eligibility for grants etc. Experience of eligibility testing would be advantageous.
Liaise with other parts of the organisation
Liaise with families and adults daily via telephone establishing their basic needs.
Experience of having difficult conversations and dealing with challenges, whilst at the same time being sympathetic.
Be flexible
Work as part of a team or on your own.
You will have effective communication skills both written and verbal as you will be required to interact with a range of people e.g. service users, internal colleagues, senior managers and stakeholders.
Induction and on the job, training will be provided for this role, you will be required to work from home and a lap top will be provided.
Standard DBS is required for this role.
Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions. Candidates need to be compliant and available to interview and start immediately.
Please note this advert is also out with our Master Vendor
The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact…


More information


Additional text
The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on “Tenders” to list all the current opportunities. Once you have found the relevant opportunity you should click on “View Details” in order to Express Interest.

Closing date for submission of quotations is Monday 22nd February 2021 12:00pm Midday.

Is a Recurrent Procurement Type? : No


How to apply


Follow the instructions given in the description or the more information section.


About the buyer


Contact name

Karendeep Bassra


1 Providence Place
West Bromwich
West Midlands
B70 8SZ
United Kingdom


0121 569 4766