Social Intranet Software Solution – Soft Market Test

Social Intranet Software Solution – Soft Market Test

We are looking to test the market for a social intranet software solution that provides a collaborative and social space that allows colleagues to engage.

Soft Market Testing – Social intranet software solution

Contract summary



  • IT services: consulting, software development, Internet and support – 72000000

Location of contract


Value of contract


Procurement reference


Published date

22 October 2020

Closing date

11 November 2020

Closing time


Contract start date

25 January 2021

Contract end date

24 January 2026

Contract type

Service contract

Procedure type


Contract is suitable for SMEs?


Contract is suitable for VCSEs?





We are looking to test the market for a social intranet software solution that provides a collaborative and social space that allows colleagues to engage. The solution should connect a modern workforce working from home and other multiple locations with information and a range of engaging and effective tools that encourage collaboration. The product should also provide a knowledge management solution that supports and encourages knowledge sharing. The solution needs to offer a secure mobile version as around 20% of the workforce do not have regular access to computers.

The solution needs to be viable for Council staff, councillors and Council Companies staff.

Staff figures:
Council staff – 3,043
70 Councillors
Council Companies staff – circa 2,800 people across the six council-owned companies

The solution needs to offer multiple ways of connecting our modern workforce to each other and making two-way communication and engagement easy and rewarding. Staff will use the solution for accessing news and features, finding information, getting the advice and guidance they need to deliver their roles, engaging with each other and sharing knowledge. It must be able to host multiple types of media, such as video, audio etc, and offer high levels of interaction. It must also offer solutions that can serve different types of information to different segregations of the audience service-specific messaging can be delivered.

This solution should be primarily an off-the-shelf product with a proven provenance. We are not looking to purchase a bespoke build. A list of our mandatory requirements is also attached.

Interested organisations should apply on The Chest ( and provide the following :

• An overview of their product – marketing literature is permitted
• How it meets the mandatory criteria provided
• Costing details – a benchmark costing of the 1st year fee plus ongoing maintenance and support fees for subsequent years
• List of customers already using the product effectively.

Please note that we are not looking for the level of detail we would in a tender. The purpose of the soft market testing is to shortlist companies who we would then contact to arrange an on-line demonstration. To confirm, the solution must be an off the shelf product meeting all of the mandatory requirements set out in the Excel document.

Please apply by uploading the required information as follows:

• Upload to the Chest
• Closing date is 10am Wednesday 11th November 2020


How to apply


Follow the instructions given in the description or the more information section.


About the buyer


Contact name

Debbie Pitcher


Civic Way
Ellesmere Port
CH65 0BE
United Kingdom


+44 1244976943