Software and Hardware Managed Services Contract

Software and Hardware Managed Services Contract

The Police ICT Company wish to establish a single provider Framework Agreement for the provisions of software and hardware managed services.

United Kingdom-London: IT services: consulting, software development, Internet and support

2020/S 187-452878

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: The Police ICT Company
National registration number: N/A
Postal address: 33 Queen Street
Town: London
Postal code: EC4R 1AP
Country: United Kingdom
Contact person: Hannah Parfitt
Internet address(es):Main address:

Address of the buyer profile:

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Public order and safety

Section II: Object

II.1)Scope of the procurement


Provision of Software and Hardware Managed Services


Reference number: PICTCN-095-2020

II.1.2)Main CPV code

72000000 IT services: consulting, software development, Internet and support

II.1.3)Type of contract


II.1.4)Short description:


The Police ICT Company wish to establish a single provider framework agreement for the provisions of software and hardware managed services. This will be for a period of 4 years (with an initial term of 3 years and the option for the Police ICT Company, acting in its sole discretion, to extend for a further 1 year), aiming to commence on 1 April 2021.

The Police ICT Company is conducting this procurement as a restricted two stage process. At stage 1 (SQ), the Police ICT Company intends to shortlist a minimum of five (5) highest scoring bidders to proceed to the next stage of the procurement (Stage 2 ITT). The Police ICT Company will take no more than five bidders to proceed to the next stage of the procurement.

Full details of the specification and requirements are included in the ITT.

Documents will be available to download from Thursday 24 September 2020.


II.1.5)Estimated total value

Value excluding VAT: 6 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)

30000000 Office and computing machinery, equipment and supplies except furniture and software packages
32000000 Radio, television, communication, telecommunication and related equipment
32400000 Networks
32500000 Telecommunications equipment and supplies
48000000 Software package and information systems
48100000 Industry specific software package
48200000 Networking, Internet and intranet software package
48300000 Document creation, drawing, imaging, scheduling and productivity software package
48400000 Business transaction and personal business software package
48500000 Communication and multimedia software package
48600000 Database and operating software package
48700000 Software package utilities
48800000 Information systems and servers
48900000 Miscellaneous software package and computer systems
50000000 Repair and maintenance services
50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
51000000 Installation services (except software)
51600000 Installation services of computers and office equipment
72100000 Hardware consultancy services
72200000 Software programming and consultancy services
72500000 Computer-related services
72600000 Computer support and consultancy services
72700000 Computer network services
72800000 Computer audit and testing services
72900000 Computer back-up and catalogue conversion services
72300000 Data services
72400000 Internet services
30200000 Computer equipment and supplies

II.2.3)Place of performance


II.2.4)Description of the procurement:

The Company requires a provider for the provision of a managed IT service to support its operations and that of the agencies that the Company also supports. The existing contract for the service expires on 1 April 2021. There will be a transition period where the newly appointment provider will be required to work with the incumbent provider, to ensure a smooth transition, so minimising the disruption to the users and the Company.


II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 60 %
Price – Weighting: 40 %
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

The framework is open to a wide range of policing bodies, law enforcement agencies and other Bluelight Services. A full list is set out within the ITT documentation.


Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Restricted procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 26/10/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:


The Company is procuring a framework agreement which is open for itself and all policing bodies and law enforcement agencies to use. The Company intends to award its own call-off contract immediately upon completion of the framework agreement, with service delivery commencing for the Company from 1 April 2021 (with any transition and implementation effort being completed before that date). Additional call-off contracts may be awarded at any time during the remainder of the term of the framework agreement, subject to the provisions regarding the term of call-off contracts as set out in the framework agreement and template call-off contract (including, without limitation, that any other customer’s call-off contract must be co-terminous with that of the Company).

The Company will operate as agent for other customers in managing their call-off contracts, to ensure streamlined service delivery. Further details are included in the framework agreement and template call-off contract.

The estimated value of the framework described in this OJEU notice is GBP 6 million. This is on the assumption that a number of call-off contracts, in addition to the Company’s own contract, are awarded. The Company estimates the value of its own contract (assuming that all 5 years of the call-off contract term are utilised) to be GBP 2-GBP 3 million. For the avoidance of doubt, the Company gives no warranty or representation as to the value of any call-off contract, or the number of call-off contracts, if any, which may be awarded


VI.4)Procedures for review

VI.4.1)Review body

Official name: The Police ICT Company
Postal address: 33 Queen Street
Town: London
Postal code: EC4R 1AP
Country: United KingdomInternet address:
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: