Staff Surveys Tender for Care Quality Commission

Staff Surveys Tender for Care Quality Commission

The Care Quality Comission is seeking to appoint a suitable qualified supplier with expertise in design and delivery of staff surveys.

United Kingdom-London: Survey services

2019/S 112-275091

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Care Quality Commission
151 Buckingham Palace Road
United Kingdom
Contact person: CQC Commercial and Contracts Team
NUTS code: UK

Internet address(es):Main address:

Address of the buyer profile:

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Other activity: Regulatory Body

Section II: Object

II.1)Scope of the procurement


CQC Staff Survey — Employee Voice Surveys

Reference number: CQC PSO 184

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The Care Quality Comission (‘CQC’) is seeking to appoint a suitable qualified supplier with expertise in design and delivery of staff surveys. CQC is looking for a supplier who can:

— support a shift to more regular, shorter surveys that will provide us with more frequent, real-time data and shift to a feedback culture,

— provide an innovative feedback platform(s),

— provide analysis tools that deliver real insight,

— share latest thinking in employee engagement initiatives,

— help CQC create a culture of taking action.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

CQC’s aspiration is to be a high-performing organisation and an employer of choice. Measuring employee opinion and engaging colleagues in dialogue about CQC and how we can improve is an important element in achieving this. whilst we have established processes in place, we are looking to review and refresh our approach to asking for feedback from colleagues. We are seeking a supplier who can provide innovative ways of harvesting more frequent, perhaps continuous, feedback, measure engagement and drive follow up activity.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 220 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

36 month initial duration with option to extend for a single extension of 12 months thereby giving a total duration of up to 48 months.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 069-162392

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 15/07/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 15/07/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The Contracting Authority considers that this contract may be suitable for economic operators that are small or medium enterprises (‘SMEs’). However, any selection of economic operators will be based solely on the criteria set out for the procurement, and the contract will be awarded to the most economically advantageous tender.

The Contracting Authority has made the decision not to divide this contract into lots, because in the Contracting Authority’s reasonable opinion it would not be financially viable for the authority to subdivide provision of the service.

The Contracting Authority reserves the right not to award a contract and to abandon the procurement process at any stage.

The procurement documentation can be found at:

Potential suppliers wishing to express an interest (EOI) in participating will be required to register on the Bravo system by following the below instructions.

How to express interest:

1) Register your company on the eSourcing portal (this is only required once):

— browse to the eSourcing Portal: and click the link to register Bravo Project reference = Project_281

— accept the terms and conditions and click ‘continue’,

— enter your correct business and user details,

— note the username you chose and click ‘Save’ when complete,

— you will shortly receive an email with your unique password (please keep this secure).

2) Express an interest in the tender:

— login to the portal with the username/password,

— click the ‘ITTs Open To All Suppliers’ link (this area in bravo contains the Invitation to Tender (ITT) open to any registered supplier),

— click on the relevant ‘ITT’ to access the content,

— click the ‘Express Interest’ button at the top of the page,

— this will move the ‘ITT’ into your ‘My ITT’ page (this is a secure area reserved for your projects only),

— you can now access any attachments by clicking ‘Buyer Attachments’ in the ‘ITT Details’,

— click ‘My Response’ under ‘ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining),

— you can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,

— note the deadline for completion, then follow the onscreen instructions to complete your ITT submission.

You must then submit your reply using the ‘Submit Response’ button at the top of the page.

If you require any further assistance please consult the online help, or contact the BravoSolution dedicated supplier support, available from the Bravo Help desk:

Phone: 08003684850 (Monday to Friday 9:00 a.m. to 6:00 p.m.).


Please quote the Bravo Project number Project 281 for all helpdesk enquiries.

VI.4)Procedures for review

VI.4.1)Review body

Care Quality Commission
151 Buckingham Palace Road
United Kingdom
E-mail: address:

VI.4.2)Body responsible for mediation procedures

Care Quality Commission
151 Buckingham Palace Road
United Kingdom
E-mail: address:
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: