Staffordshire Healthwatch Contract

Staffordshire Healthwatch Contract

The new model is aimed at providing residents with a voice and a way of influencing health and care services in a more efficient and effective way.

United Kingdom-Stafford: Health and social work services

2017/S 227-473099

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Staffordshire County Council — Commercial Team
No. 2 Staffordshire Place
ST16 2DH
United Kingdom
Contact person: Caroline Clarke
Telephone: +44 1785854653
Fax: +44 1785278286
NUTS code: UKG24Internet address(es):Main address:

Address of the buyer profile:

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Local Healthwatch Staffordshire Service.

Reference number: SCHG00157

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Local Healthwatch Staffordshire Service.

II.1.5)Estimated total value

Value excluding VAT: 840 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKG24
Main site or place of performance:


II.2.4)Description of the procurement:

The public sector is changing, and it is clear that local authorities must work in a different way with their residents if they are to sustainably help citizens to stay healthy, happy and independent for longer.

Our communities therefore have the biggest stake in what’s available to help them in their area and therefore need to be at the heart of developing solutions that everyone in the community can buy into, including the most vulnerable people.

A key part of our approach to empowering our residents is Healthwatch Staffordshire. Since its establishment in April 2013, Healthwatch Staffordshire has been an independent consumer champion for health and social care services in Staffordshire, engaging with residents and influencing commissioning, with the aim of improving the overall quality of health and social care provision.

Looking ahead, we want to commission a provider to work with us in delivering a new approach to the Healthwatch Staffordshire service. The new model is aimed at providing residents with a voice and a way of influencing health and care services in a more efficient and effective way.

The service will comply with the Health and Social Act 2012 that set out duties for all local authorities with social service responsibility to commission and establish a Local Healthwatch for its area.

The service will support and shape the Staffordshire Sustainability and Transformation Programme (STP), the Health and Wellbeing Board, Scrutiny and wider health and care commissioning priorities by ensuring plans reflect the patient and user voice. In doing this their role is to work with partners to improve the overall quality of health and care outcomes across Staffordshire.

Specifically, the new model will feature:

A commissioned provider deliver core priority Healthwatch functions of community engagement and representation, as well as influencing commissioners and decision makers to improve services.

Preparation of a focussed delivery plan that sets out its priorities in conjunction with the Council. This will be informed by both public and Council and STP strategic priorities.

Strong engagement across the system, with partners regularly and positively engaged and the views and experiences of patients, users, the public and professionals being represented and used to influence the quality of services across health and care.

Healthwatch Staffordshire to take a system leadership role for Information, Advice and Guidance. This role will bring together and influence different information, advice and guidance provision across the system to ensure effective signposting so that service users can access to the right information and take responsibility for their own wellbeing.

The Independent NHS Complaints Advocacy Service (ICAS) being delivered through a separate contract that has brought together all of the existing advocacy functions across the Council under a single contract to reduce duplication and provide a more consistent offer.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 840 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/04/2018
End: 31/03/2021
This contract is subject to renewal: yes
Description of renewals:

If the extension period of 12 month is taken up then the contract renewal will be 1.4.2022 otherwise if the extension option is not taken up then the renewal will be 1.4.2021.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

Option to extend for a period of up to 12 months until 31.3.2022.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

List and brief description of selection criteria:

Information and formalities necessary for evaluating if the requirements are met: The applicant must meet the minimum set standards of economic and financial standing to service the term and value of the contract.

Financial checks will be undertaken for economic operators using one or more of the Councils current

financial assessors; n2check (,

Dun and Bradstreet (, Experian

( Economic operators will be assessed according to the level of risk stipulated by the financial assessors used


1. It is the responsibility of the economic operator to

ensure that the appropriate accounts have been filed

and that the credit information held is correct.

2. Should economic operators wish other financial information to be taken into account to support the

economic and financial check this should be submitted with the response to the ITT. SCC

reserves the right to request further financial information and to take this into account where necessary in addition to the level of risk stipulated by the financial assessors.

3. For sole traders/partnerships where third party financial assessments are not available the

assessment will be undertaken using a financial spreadsheet detailing trading account data for the last three years.

The organisation should hold valid insurance as required by the contract, or a written statement advising that should they be awarded the contract they will have the required levels of insurance in place for the commencement of the contract.

The County Council may request from time to time a Parent Company Guarantee/Bond/ equivalent.

Minimum level(s) of standards possibly required: Financial checks

Any economic operator

being given an above average/higher than

average risk rating or poorer, by one or more of the assessors used, may be rejected

Insurance Levels

5 000 000 GBP Employers (Compulsory) Liability Insurance is required in respect of each and every claim.

5 000 000 GBP Public Liability Insurance is required in respect of each and every claim.

2 000 000 GBP Professional Indemnity Insurance is required in respect of each and every claim.

Failure to achieve or agree to this may lead to disqualification.

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2017/S 135-276705

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 05/01/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 05/01/2018
Local time: 12:00

Commercial Team Offices.

Information about authorised persons and opening procedure:

Attendance is limited to members of the authority’s staff.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

If the extension period of 12 month is taken up then the contract renewal will be 1.4.2022 otherwise if the extension option is not taken up then the renewal will be 1.4.2021.

VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Staffordshire County Council
No. 2 Staffordshire Place
ST16 2DH
United Kingdom

VI.4.2)Body responsible for mediation procedures

Staffordshire County Council
No. 2 Staffordshire Place
ST16 2DH
United Kingdom

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

The Contracting Authority will incorporate a minimum 10 calendar day standstill period (or 15 days where non-electronic or fax methods are used) at the point that an award decision notice is communicated to tenderers.

The award decision process will specify the criteria for the award of the contract/framework agreement, the reasons for the decision, including the characteristics and relative advantages, the name and score of the successful tender; and will specify when the standstill period is expected to end or the date before which the Contracting Authority will not conclude the contract/framework agreement.

If an appeal regarding the award of a contract/framework agreement has not been successfully resolved, the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).

Any such action must be brought promptly (generally within 3 months).

The Court may order the setting aside of the award decision or may order the

Contracting Authority to amend any document and may award damages.

If an agreement has been entered into the Court may make a declaration of ineffectiveness or may order

that the duration of any relevant specific contract be shortened and additionally may award damages.

The time limit for seeking such a declaration is generally 30 days from notification of the award (either by award decision notification or contract award notice depending upon the circumstances) or otherwise 6 months.

VI.4.4)Service from which information about the review procedure may be obtained

Staffordshire County Council
No. 2 Staffordshire Place
ST16 2DH
United Kingdom

VI.5)Date of dispatch of this notice:



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