Student Relationship Management System Tender

To capture information related to student interactions across Schools and Services; and retain a case history for each student.

United Kingdom-Preston: Software package and information systems

2015/S 112-203042

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

University of Central Lancashire
Purchasing Office, Sizer House
Contact point(s): etenders@uclan.ac.uk
For the attention of: Steven Ho
PR1 2HE Preston
UNITED KINGDOM
Telephone: +44 1772892225
Fax: +44 1772892954

Internet address(es):

General address of the contracting authority: http://www.uclan.ac.uk/

Address of the buyer profile: https://in-tendhost.co.uk/universitycentrallancs/aspx/Home

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Education

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Student Relationship Management System.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services

NUTS code UKD4

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The University is seeking to procure a student relationship management system which can deliver the following:
— To provide a system and associated business processes that will support the university to reach its retention benchmarks.
— To provide a system which will enable the use of online forms/self service facilities, workflow management, task assignment and follow up to manage and track student engagement.
— To provide dashboards of student information for personal tutors and other interested groups, such as Course Leaders.
— To capture information related to student interactions across Schools and Services; and retain a case history for each student.
— To provide reporting/analytics on student profiles/activity/data; to include student engagement/retention predictive analytics based on multiple factors.
— To improve related business processes ensuring they are effective and efficient.
— To provide an appointment booking facility (desirable, but not essential).
In terms of the technical environment, the majority of servers are virtual and hosted on the university VMWare 5.1 U1 infrastructure, with enterprise-class SAN and interconnect networking.
LIS standard server platforms are as follows:
Windows 2012 R2 Enterprise edition
Linux RHEL 5 or 6
Supported database platforms are as follows:
Oracle 11.2
Microsoft SQL Server 2012 (2008R2 is also supported)
Client
Approximately 5000 University client PCs running a secured Windows 7 image.
Client software applications are deployed via SCCM 2012.
Load Balancing
The university uses a Netscalar hardware load balancing solution.
General
The University would prefer a solution which is compatible with the above platforms and in addition, provides the following:
1. Single Sign On Authentication support: LDAP, ActiveDirectory or Shibboleth
2. Mobile device support across multiple OS e.g. IOS, Android and Windows Mobile.
3. The product should support resilience at as many levels as possible, i.e. support database replication and VMWare VMotion etc.
4. Ideally the solution should be tested and certified to operate on a VMWare 5.1 U2 environment and will also consider a SaaS environment as appropriate.
Further Information
Student data is currently stored in many systems including the University Student Records System (Ellucian Banner), Agresso, TALIS, Blackboard, SAM (Student Attendance Monitoring system), Sentry (library Access control system), Syllabus Plus (Timetabling system), FIM/User Reg (Identity Management systems), OCAM (Accommodation system) and WhereScape Red data warehouse. It is expected that the system will display data held in such systems and will allow the entry of additional data by various User Groups.

This is a open EU procurement process. The ITT and full specification and supporting documents can be downloaded by registering and expressing your interest on the University”s e-tendering system https://intendhost.co.uk/universitycentrallancs/aspx/Home

If you have any questions or comments in relation to this tender they must be submitted via the In-tend portal.
Completed tenders must be returned through the same e-tendering system.
The closing date for return of the tender is 9.7.2015 at 12:00 (UK time).

II.1.6)Common procurement vocabulary (CPV)

48000000, 48445000, 48100000, 72227000, 72221000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The proposed Service agreements will be for a period of 3 years from the ‘in-service’ (live) date with the option to extend for up to 2 further 12-month periods.

II.2.2)Information about options

Options: yes
Description of these options: The proposed Service agreements will be for a period of 3 years from the ‘in-service’ (live) date with the option to extend for up to 2 further 12-month periods.

II.2.3)Information about renewals

This contract is subject to renewal: yes

II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

As determined in the Invitation to Tender documentation.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As determined in the Invitation to Tender documentation.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As determined in the Invitation to Tender documentation.
Minimum level(s) of standards possibly required:
As determined in the Invitation to Tender documentation.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

ITP15-07

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 9.7.2015
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

9.7.2015 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Variant bids may be requested or permitted by the University within parameters to be set out in the Invitation to Tender documentation. The Authority expressly reserves the rights (i) not to award any contract as a result of the procurement process commenced by publication of this notice, (ii) to make whatever changes it may see fit to the content and structure of the tendering competition (iii) to award (a) contract(s) in respect of any part(s) of the supplies/services covered by this notice, and (iv) to award contract(s) in stages, and in no circumstances will the Authority be liable for any costs incurred by candidates.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

9.6.2015