Supply and Implementation of a CRM System

This contract is for the supply and implementation of a Customer Relationship Management System ‘CRM system’ that is capable of integrating with other relevant systems within the organisation.

United Kingdom-Durham: IT services: consulting, software development, Internet and support

2015/S 115-208619

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Durham County Council
Corporate Procurement, County Hall
For the attention of: Kelly Stewart
DH1 5UL Durham
UNITED KINGDOM
E-mail: kstew@durham.gov.uk

Internet address(es):

General address of the contracting authority: http://www.durham.gov.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Contract for the Supply and Implementation of a Customer Relationship Management (CRM) System.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Main site or location of works, place of delivery or of performance: County Durham.

NUTS code UKC14

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

This contract is for the supply and implementation of a Customer Relationship Management System ‘CRM system’ that is capable of integrating with other relevant systems within the organisation.

II.1.6)Common procurement vocabulary (CPV)

72000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2

II.3)Duration of the contract or time limit for completion

Starting 1.10.2015. Completion 31.3.2021

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

The contracting authority reserve the right to require deposits, guarantees, bonds or other forms of appropriate security. Further details will be set out in the tender documents if relevant.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Finance conditions and payment arrangements will be made in accordance with the contract documents.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The contracting authority reserve the right to require groupings of service providers to take a particular legal form or to require a single provider to take primary liability or to require each party to undertake joint and several liability. If relevant further details will be set out in the tender documents.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Description of particular conditions: The Council has undertaken a commitment to ensure wider social and community benefits are achieved in the course of all it’s commissioning and procurement activities. In accordance with this, Bidders may be required to work with the Council towards achieving such aims.

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Information and formalities necessary for evaluating if the requirements are met: In accordance with article 58 of Directive 2014/24/EU and Regulation 58 of the Public Contracts Regulations 2015 and as set in the pre-qualification questionnaire (PQQ) available from the NEPO portal as detailed in section VI.3.
Minimum level(s) of standards possibly required: 1. Public Liability 5 000 000 GBP;
2. Employers Liability 10 000 000 GBP; and
3. Professional Indemnity 5 000 000 GBP.
Applicants must have a minimum annual turnover of 2 000 000 GBP. Applicants will undergo a further credit assessment (full details are included in the PQQ).

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Information and formalities necessary for evaluating if the requirements are met: In accordance with article 58 of Directive 2014/24/EU and Regulation 58 of the Public Contracts Regulations 2015 and as set in the pre-qualification questionnaire (PQQ) available from the NEPO portal as detailed in section VI.3.
Minimum level(s) of standards possibly required:
Bidders must successfully pass Parts A-F of the PQQ (in line with the evaluation criteria set out in the PQQ documents) to have their responses to the Technical Questions in Part G of the PQQ evaluated.
Parts A-F include financial assessment; grounds for exclusion; Insurance; health and safety, equality and diversity and essential criteria.
The Council intends to invite a maximum of 8 bidders to tender on condition that each of the 8 bidders pass sections A-F and achieve a final minimum score of 50 % or more in Section G (Technical Questions).

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 8
Objective criteria for choosing the limited number of candidates: The Council intends to invite the 8 highest scoring bidding organisations to tender, subject to having also passed sections A-F and achieved a minimum weighted score of 50 % for section G.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

9X7E-B6EUDL

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 3.7.2015 – 16:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

13.7.2015 – 16:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Please note this Tender is being advertised on Durham County Council’s E-tendering system. Organisations can register electronically for the documents via http://www.nepoportal.org/ Then access the supplier’s area, select Durham and input 9X7E-B6EUDL. The PQQ documents are available to download from the Nepo Portal System until 3.7.2015 at 16:00 hours.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The contracting Authority will incorporate a standstill period at the point information of the award of the Contract is communicated to bidders. That notification will provide full information on the award decision. The standstill period which will be for a minimum of 10 calendar days, provides time for the unsuccessful bidders to challenge the award decision before the contract is entered into. The Public Regulations 2006 (SI 2006 No. 5) (as EN Standard form 02 — Contract notice 12/16 amended)provide the aggrieved parties who have been harmed or at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

12.6.2015