Supply and Installation of Ticketing System

Supply, Installation and On-Going Support of Blackpool Entertainment Compant Ltd’s Ticketing System.

United Kingdom-Blackpool: Tickets

2015/S 058-101619

Contract notice

Supplies

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Blackpool Council
PO Box 4
FY1 1NA Blackpool
UNITED KINGDOM
E-mail: procurement@blackpool.gov.uk

Internet address(es):

Electronic access to information: http://www.the-chest.org.uk

Electronic submission of tenders and requests to participate: http://www.the-chest.org.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services
Recreation, culture and religion

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Blackpool Entertainment Company Ltd
97 Church Street
FY1 1HL Blackpool
UNITED KINGDOM

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

The Supply, Installation and On-Going Support of Blackpool Entertainment Company Ltd Ticketing System.

II.1.2)Type of contract and location of works, place of delivery or of performance

Supplies
Main site or location of works, place of delivery or of performance: Blackpool.

NUTS code UKD42

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

II.1.6)Common procurement vocabulary (CPV)

22459000, 79952000, 48900000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Blackpool Entertainment Company Limited intends to implement revised ticketing arrangements, initially for the Blackpool Winter Gardens, and are looking for suitable applicants for the Supply, Installation and On-Going Support of Blackpool Entertainment Compant Ltd’s (BECL) Ticketing System. The future extension of the solution to include ticketing of other attractions and events both in Blackpool and further afield, is a key objective.
The opportunity will be advertised under OJEU Procurement Regulations 2015 (Competitive Procedure with Negotiation) and Requests to Participate are invited from entities with the ability to meet the requirements.
The ticketing solution is to encompass full customer data capture, segmentation and analysis capabilities for use in delivering informed effective and targeted sales and marketing strategies, in addition to a sales and marketing interface allowing targeted electric and digital marketing, and E-tail or virtual storefront capabilities. This is a critical component of the solution. Blackpool Entertainment Company Limited would own and control all customer data and information.
A bespoke ticket sales site, seamlessly integrated into the existing Winter Gardens website is required. The sales site would not only be an outlet for tickets, but also create catering, food and beverage, merchandise and venue opportunities. The site is to contain the functionality to offer purchase bundles, including for example, other Blackpool attractions, events, accommodation and car parking.
The solution must possess the ability to deal with a minimum of 2000,000 tickets per year including events that sell out within minutes. It is anticipated that ticket sales may grow to in excess of 500 000 within during the term of the contract.
Complete integration of the ticketing system with the Winter Gardens Box Office, including the provision of staff training and support is required.
The solution must be available 24 hours — 365 days per year, be fast and efficient with the facility to secure online customer bookings.
The solution must include the provision of hardware for the Winter Gardens box office and wider Winter Gardens complex, and also incorporate the capability to support remote box office locations.
Estimated value excluding VAT:
Range: between 400 000 and 1 000 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

As detailed in the procurement documentation.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

As detailed in the procurement documentation.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

If applying on behalf of a consortium all names must be submitted. Any contract will be entered into with the nominated lead organisation and all members of the consortium, who will in these circumstances each be required to execute said contract together with all ancillary documentation, evidencing their joint and severally liability in respect of the obligations and liabilities of the contract. It will be for the members of the consortium to sort out their respective duties and liabilities amongst each other and noted before contract commencement. All associated documentation will be made to the nominated lead organisation.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As detailed in the procurement documentation.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As detailed in the procurement documentation.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As detailed in the procurement documentation.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Negotiated

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 3: and maximum number 5
Objective criteria for choosing the limited number of candidates: Type of Procedure: Competitive Procedure with Negotiation. The Contracting Authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

9UHQ-DBUZQB

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2014/S 213-377324 of 5.11.2014

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

18.4.2015 – 18:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Please note:
The tender will be run electronically via the North West’s Supplier Portal ‘The Chest’. In order for your to express your interest in this Tender and to download/ upload all documentation relating to this tender you must register (free of charge) on The Chest.

https://www.the-chest.org.uk

You must then search for this opportunity and register your interest on The Chest.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

19.3.2015