Supply Clinical Communication Tools to NHS England and NHS Improvement
NHSX, through NHS England as the legal entity, requires a Framework Agreement to be established for NHS organisations to procure communication services.
United Kingdom-Leeds: IT services: consulting, software development, Internet and support
Section I: Contracting authority
I.1)Name and addresses
Postal address: Quarry House
NUTS code: UK UNITED KINGDOM
Postal code: LS2 7UE
Country: United Kingdom
Contact person: Garry Mitchell, Commercial and Procurement Lead, National Commercial and Procurement Hub, NHS England
I.4)Type of the contracting authority
Section II: Object
Framework Agreement for Clinical Communication Tools for NHS Organisations
II.1.2)Main CPV code
II.1.3)Type of contract
NHSX, through NHS England as the legal entity, requires a framework agreement to be established for NHS organisations to procure communication services.
NHS organisations require dedicated communications and task management systems to enable staff time to be saved by reducing their need to use the historic ‘bleep’ system or by sending emails. Staff need to share clinical information quickly and securely whilst at work but they should be able to be turned off when not at work.
Interventions shall be able to:
— address critical pain points for clinical and/or operational teams;
— release time for individuals and teams of NHS staff;
— enable streamlined care for patients;
— support with patients transfer of care;
— readily be able to scale widely across the NHS with at least one established use case;
— have an online presence and/or WebApp available;
— be downloaded onto mobile devices or tablet device.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
NHSX requires a framework agreement to be established for NHS organisations to procure communication services.
The Secretary of State announced that NHS trusts will be required to phase out pagers by the end of 2021 and to move to more modern communication tools. The agreed approach, therefore, needs to ensure that NHS trusts can award contracts to suitably qualified and experienced suppliers who can deliver against this requirement, whilst promoting innovation and delivering against a digital maturity model.
The framework agreements together with connected call-off agreements will provide contract vehicles for NHS Trusts and Hospitals to purchase systems and services which are assured against the frameworks specifications and standards.
The contract value for the framework is GBP 3 000 000 and the provisional intention is for the framework to remain open (valid) for 2 years with a potential extension for 12 months.
The services provided under the clinical communication tools framework will cover the following:
Provision of applications, which will meet the business requirements, mandatory functionality and compliance listed in the short description of this notice.
— secure messaging,
— image sharing,
— staff directory [linked to the global NHS.net address book],
— patient safety regulations,
— GDPR and UK data protection,
— NHSD SCCiO requirements for both DCB0129 clinical safety risk assessment and DCB01260
Clinical Safety Case,
— NHS IG DSP Toolkit,
— ISO 27001:2017.
Associated services which are services associated with the implementation or optimisation of the application. Implementation support:
— training materials,
— video/online/in app training,
— 24/7 customer support online/in app/via phone,
— online knowledge centre,
— 1:1 remote training.
Additional services which are an augmentation of the application provided by the supplier.
— patient lists,
— task management,
— video calls,
— ERP integration.
Call-off agreements awarded through the clinical communication tools framework may provide services to NHS Trusts and Hospitals.
Services sold under the clinical communication tools framework agreement will generally be sold on the basis of software as a service (SaaS) with licences granted to customer users where appropriate.
This procurement is being carried out by the National Commercial and Procurement Hub on behalf of NHSX, through NHS England as the legal entity.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.10)Information about variants
II.2.11)Information about options
The framework agreement will be for a term of 2 years. At the end of the 2 year term the commissioner will have the option to extend the framework agreement for a further 12 month period.
II.2.13)Information about European Union funds
This framework agreement is for the use of NHS England and Improvement, clinical commissioning groups, primary care networks, NHS trusts, NHS special health authorities and all other NHS organisations as found at the following address and updated from time to time. https://www.nhs.uk/ServiceDirectories/Pages/NHSTrustListing.aspx
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
In line with the EU Commission’s confirmation that the Covid-19 crisis presents extreme and unforeseeable urgency, the commissioner is following an accelerated open procedure in order to let contract(s) at the earliest possible opportunity. This tender is being let for services directly related to the delivery of Covid-19 healthcare services, and its delay could be detrimental to the welfare of the population. A prior information notice concerning this procedure has previously been published on OJEU reference 2020/S 087-209377.
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
Interested providers will be able to view this notice via the ‘current tenders’ list on the eProcurement system InTend, available on the following link: https://in-tendhost.co.uk/scwcsu/aspx/Home
In order to submit a bid, you will need to be registered on the eProcurement system and ‘express an interest’ and then complete a response as specified within the procurement documents.
On registration, please include at least two contacts to allow for access to the system in times of absence.
The services are deemed to be subject to the full regime of current EU procurement legislation and as such this tender will be conducted in accordance with, and governed by, the Public Contracts Regulations 2015. This contract will therefore be awarded in accordance with the provisions applicable in Section 5 (subsection 7) of the Public Contracts Regulations 2015.
The contracting authority intends to observe the provisions and 10 day standstill period described in the Public Contracts Regulations 2015. Unsuccessful bidders and applicants will receive scores and reasons for the decision, including the characteristics and relative advantages of the winning bid and the reasons why the bidder/applicant was unsuccessful. Deadlines for lodging appeals should be in accordance with the regulations.
VI.4.2)Body responsible for mediation procedures
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: