Supply Clinical Communication Tools to NHS England and NHS Improvement

Supply Clinical Communication Tools to NHS England and NHS Improvement

NHSX, through NHS England as the legal entity, requires a Framework Agreement to be established for NHS organisations to procure communication services.

United Kingdom-Leeds: IT services: consulting, software development, Internet and support

2020/S 120-293597

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: NHS England and NHS Improvement
Postal address: Quarry House
Town: Leeds
NUTS code: UK UNITED KINGDOM
Postal code: LS2 7UE
Country: United Kingdom
Contact person: Garry Mitchell, Commercial and Procurement Lead, National Commercial and Procurement Hub, NHS England
E-mail: commercial.procurementhub@nhs.net
Internet address(es):Main address: https://www.england.nhs.uk/

Address of the buyer profile: https://in-tendhost.co.uk/scwcsu/aspx/Home

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/scwcsu/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/scwcsu/aspx/Home

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Health

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Framework Agreement for Clinical Communication Tools for NHS Organisations

Reference number: WA10745

II.1.2)Main CPV code

72000000 IT services: consulting, software development, Internet and support

II.1.3)Type of contract

Services

II.1.4)Short description:

NHSX, through NHS England as the legal entity, requires a framework agreement to be established for NHS organisations to procure communication services.

NHS organisations require dedicated communications and task management systems to enable staff time to be saved by reducing their need to use the historic ‘bleep’ system or by sending emails. Staff need to share clinical information quickly and securely whilst at work but they should be able to be turned off when not at work.

Interventions shall be able to:

— address critical pain points for clinical and/or operational teams;

— release time for individuals and teams of NHS staff;

— enable streamlined care for patients;

— support with patients transfer of care;

— readily be able to scale widely across the NHS with at least one established use case;

— have an online presence and/or WebApp available;

— be downloaded onto mobile devices or tablet device.

II.1.5)Estimated total value

Value excluding VAT: 3 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72200000 Software programming and consultancy services
72210000 Programming services of packaged software products
72212000 Programming services of application software
72212500 Communication and multimedia software development services
72212511 Desktop communications software development services
72260000 Software-related services
48510000 Communication software package

II.2.3)Place of performance

NUTS code: UK UNITED KINGDOM

II.2.4)Description of the procurement:

NHSX requires a framework agreement to be established for NHS organisations to procure communication services.

The Secretary of State announced that NHS trusts will be required to phase out pagers by the end of 2021 and to move to more modern communication tools. The agreed approach, therefore, needs to ensure that NHS trusts can award contracts to suitably qualified and experienced suppliers who can deliver against this requirement, whilst promoting innovation and delivering against a digital maturity model.

The framework agreements together with connected call-off agreements will provide contract vehicles for NHS Trusts and Hospitals to purchase systems and services which are assured against the frameworks specifications and standards.

The contract value for the framework is GBP 3 000 000 and the provisional intention is for the framework to remain open (valid) for 2 years with a potential extension for 12 months.

The services provided under the clinical communication tools framework will cover the following:

Provision of applications, which will meet the business requirements, mandatory functionality and compliance listed in the short description of this notice.

Mandatory functionality:

— secure messaging,

— image sharing,

— staff directory [linked to the global NHS.net address book],

— calls.

Compliance:

— patient safety regulations,

— GDPR and UK data protection,

— NHSD SCCiO requirements for both DCB0129 clinical safety risk assessment and DCB01260

Clinical Safety Case,

— NHS IG DSP Toolkit,

— ISO 27001:2017.

Associated services which are services associated with the implementation or optimisation of the application. Implementation support:

— training materials,

— video/online/in app training,

— 24/7 customer support online/in app/via phone,

— online knowledge centre,

— 1:1 remote training.

Additional services which are an augmentation of the application provided by the supplier.

Optional functionality

— patient lists,

— task management,

— video calls,

— ERP integration.

Call-off agreements awarded through the clinical communication tools framework may provide services to NHS Trusts and Hospitals.

Services sold under the clinical communication tools framework agreement will generally be sold on the basis of software as a service (SaaS) with licences granted to customer users where appropriate.

This procurement is being carried out by the National Commercial and Procurement Hub on behalf of NHSX, through NHS England as the legal entity.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 3 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: yes

II.2.11)Information about options

Options: yes
Description of options:

The framework agreement will be for a term of 2 years. At the end of the 2 year term the commissioner will have the option to extend the framework agreement for a further 12 month period.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

This framework agreement is for the use of NHS England and Improvement, clinical commissioning groups, primary care networks, NHS trusts, NHS special health authorities and all other NHS organisations as found at the following address and updated from time to time. https://www.nhs.uk/ServiceDirectories/Pages/NHSTrustListing.aspx

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
Accelerated procedure
Justification:

In line with the EU Commission’s confirmation that the Covid-19 crisis presents extreme and unforeseeable urgency, the commissioner is following an accelerated open procedure in order to let contract(s) at the earliest possible opportunity. This tender is being let for services directly related to the delivery of Covid-19 healthcare services, and its delay could be detrimental to the welfare of the population. A prior information notice concerning this procedure has previously been published on OJEU reference 2020/S 087-209377.

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2020/S 087-209377

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 06/07/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 06/07/2020
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Interested providers will be able to view this notice via the ‘current tenders’ list on the eProcurement system InTend, available on the following link: https://in-tendhost.co.uk/scwcsu/aspx/Home

In order to submit a bid, you will need to be registered on the eProcurement system and ‘express an interest’ and then complete a response as specified within the procurement documents.

On registration, please include at least two contacts to allow for access to the system in times of absence.

The services are deemed to be subject to the full regime of current EU procurement legislation and as such this tender will be conducted in accordance with, and governed by, the Public Contracts Regulations 2015. This contract will therefore be awarded in accordance with the provisions applicable in Section 5 (subsection 7) of the Public Contracts Regulations 2015.

The contracting authority intends to observe the provisions and 10 day standstill period described in the Public Contracts Regulations 2015. Unsuccessful bidders and applicants will receive scores and reasons for the decision, including the characteristics and relative advantages of the winning bid and the reasons why the bidder/applicant was unsuccessful. Deadlines for lodging appeals should be in accordance with the regulations.

VI.4)Procedures for review

VI.4.1)Review body

Official name: NHS England and NHS Improvement
Postal address: Quarry House
Town: Leeds
Postal code: LS2 7UE
Country: United Kingdom
E-mail: england.contactus@nhs.net
Telephone: +44 3003112233Internet address: https://www.england.nhs.uk/

VI.4.2)Body responsible for mediation procedures

Official name: NHS England and NHS Improvement
Postal address: Quarry House
Town: Leeds
Postal code: LS2 7UE
Country: United Kingdom
E-mail: england.contactus@nhs.net
Telephone: +44 3003112233Internet address: https://www.england.nhs.uk/
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Official name: NHS England and NHS Improvement
Postal address: Quarry House
Town: Leeds
Postal code: LS2 7UE
Country: United Kingdom
E-mail: england.contactus@nhs.net
Telephone: +44 3003112233Internet address: https://www.england.nhs.uk/

VI.5)Date of dispatch of this notice:

19/06/2020