Supply Computer Aided Dispatch System

Supply Computer Aided Dispatch System

Provision of a Computer Aided Dispatch (CAD) and on-going maintenace and support for the South Western Ambulance Service Foundation Trust (SWASFT).

United Kingdom-Exeter: IT software package

2013/S 187-322725

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

South Western Ambulance Service NHS Foundation Trust
Abbey Court Eagle Way
Contact point(s): South Western Ambulance Service NHS Foundation Trust
For the attention of: Anj Cooke
EX2 7HY Exeter

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Electronic access to information:

Electronic submission of tenders and requests to participate:

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

Provision of a Computer Aided Dispatch (CAD) and on-going maintenace and support for the South Western Ambulance Service Foundation Trust (SWASFT).
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Exeter, HQ.

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Provision of both hardware and software and associated maintenance and support for a CAD system to drive an ambulance A/E service for the NHS.
II.1.6)Common procurement vocabulary (CPV)

48517000, 48100000, 44316400, 72415000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The Trust is looking for an experienced CAD supplier to integrate the existing clinical hubs onto a single, virtual CAD. Being within the public sector the Ambulance Service must be responsive and flexible, reacting to changes, for example, legislation, working practices and reporting. Any solution and provider must be able to react to, support and match the organisations ability to respond urgently. Because there is a need to rapidly respond to change, the Trust will require the chosen Provider to offer and provide proactive, innovative and best value solutions. The CAD is required to enable the Trust operational processes which include (but not limited to): 1. Manage 999 incidents; 2. Manage patient events through to resolution; 3. Manage resources associated with the patient event, for example, ambulance and clinical response; 4. Interface with existing technology, which includes (but not limited) to: telephony and Mobile Data Terminals (MDTs); 5. Manage performance and report on current Ambulance Quality Indicators as defined by the Department of Health. The one virtual system will allow geographically separated clinical hubs to support each other if, for example, a significant spontaneous incident occurs within the Trust operating area, or if a HUB fails for any reason. The Trust can then be assured that there will be extra resilience in the clinical hub architecture to provide an excellent service to the public in the Trust area utilising resources beyond artificial county boundaries. Because the Trust is working within an economically challenging environment the investment in the solution and provider must have predictable pricing for the life of the solution, from implementation through to support and enhancement. Trust will need to understand the Provider price drivers so future prices can be predicted. The Trust regularly reviews it service provision cost with other ambulance trusts to ensure it is offering value for money. The Provider will need to work with the Trust to ensure the services linked to the CAD are regularly reviewed to ensure efficiencies are realised. The chosen solution needs to be reliable with high levels of availability. The Ambulance Service has a requirement to respond to the needs of the public which ranges from life threatening 999 emergency calls through to non-urgent patient transport. Any CAD has to be capable of operating 24 hours a day 365 days year to allow the correct clinical response to be made. Responding to the needs of the public and providing an excellent service is at the core of the Trust operations. Customer satisfaction is key to the performance of the Trust and therefore an on-going indicator of effectiveness from the chosen solution and Provider. The chosen Provider should be aware of the drivers and culture of operating within an NHS Ambulance Service environment so the most effective solution can be delivered.
Estimated value excluding VAT: 4 000 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)
II.3)Duration of the contract or time limit for completion

Starting 21.4.2014. Completion 19.4.2019

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

competitive dialogue
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 3: and maximum number 10
Objective criteria for choosing the limited number of candidates: To ensure a competitive process
IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

24.10.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:23.9.2013