Supply Contact Centre Software
Requirement for Contact management software package.
United Kingdom-Manchester: Contact management software package
2016/S 056-094145
Contract notice
Services
Directive 2004/18/EC
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Great Places Housing Group
Southern Gate, 729 Princess Road, Didsbury
Contact point(s): Procurement, https://www.delta-esourcing.com/7M9PE95SFS
M20 2LT Manchester
UNITED KINGDOM
Telephone: +44 1614475000
E-mail: procurement@greatplaces.org.uk
Internet address(es):
General address of the contracting authority: http://www.greatplaces.org.uk
Electronic access to information: https://www.delta-esourcing.com/7M9PE95SFS
Electronic submission of tenders and requests to participate: https://www.delta-esourcing.com/7M9PE95SFS
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.3)Main activity
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
NUTS code UKD3
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
II.1.6)Common procurement vocabulary (CPV)
48333000, 48510000, 72212500, 72268000, 48100000, 48213000, 48219700
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Lots
Tenders may be submitted for one or more lots
II.1.9)Information about variants
II.3)Duration of the contract or time limit for completion
Information about lots
Lot No: 1 Lot title: On premise
1)Short description
2)Common procurement vocabulary (CPV)
48333000, 48510000, 72212500, 72268000, 48100000, 48213000, 48219700
5)Additional information about lots
Lot No: 2 Lot title: Cloud
1)Short description
2)Common procurement vocabulary (CPV)
48333000, 48510000, 72212500, 72268000, 48100000, 48213000, 48219700
5)Additional information about lots
Section III: Legal, economic, financial and technical information
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: —http://www.legislation.gov.uk/uksi/2015/102/regulation/57/made
III.2.2)Economic and financial ability
(b) The presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established
(c) A statement of the undertaking’s overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last 3 financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available.
Minimum level(s) of standards possibly required: A minimum turnover of 2 times the predicted annual contract value must be demonstrated by suppliers. This equates to an annual turnover in excess of 500 000 GBP.
III.2.3)Technical capacity
(a) A list of the works carried out over the past 5 years, accompanied by certificates of satisfactory execution for the most important works. These certificates shall indicate the value, date and site of the works and shall specify whether they were carried out according to the rules of the trade and properly completed. Where appropriate, the competent authority shall submit these certificates to the contracting authority direct;
(b) a list of the principal deliveries effected or the main services provided in the past three years, with the sums, dates and recipients, whether public or private, involved. Evidence of delivery and services provided shall be given: — where the recipient was a contracting authority, in the form of certificates issued or countersigned by the competent authority, — where the recipient was a private purchaser, by the purchaser’s certification or, failing this, simply by a declaration by the economic operator.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.2.1)Award criteria
IV.2.2)Information about electronic auction
IV.3.2)Previous publication(s) concerning the same contract
Prior information notice
Notice number in the OJEU: 2016/S 014-020355 of 21.1.2016
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.3)Additional information
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/7M9PE95SFS
GO Reference: GO-2016317-PRO-7934111.
VI.4.1)Body responsible for appeal procedures
Great Places Housing Group
729 Princess Road
M20 2LT Manchester
UNITED KINGDOM
E-mail: procurement@greatplaces.org.uk
Telephone: +44 1614475000
Internet address: www.greatplaces.org.uk
VI.5)Date of dispatch of this notice: