Supply Contact Centre Software

Requirement for Contact management software package.

United Kingdom-Manchester: Contact management software package

2016/S 056-094145

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Great Places Housing Group
Southern Gate, 729 Princess Road, Didsbury
Contact point(s): Procurement, https://www.delta-esourcing.com/7M9PE95SFS
M20 2LT Manchester
UNITED KINGDOM
Telephone: +44 1614475000
E-mail: procurement@greatplaces.org.uk

Internet address(es):

General address of the contracting authority: http://www.greatplaces.org.uk

Electronic access to information: https://www.delta-esourcing.com/7M9PE95SFS

Electronic submission of tenders and requests to participate: https://www.delta-esourcing.com/7M9PE95SFS

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Housing and community amenities

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Contact Centre Software.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services

NUTS code UKD3

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Contact management software package. Communication software package. Communication and multimedia software development services. Software supply services. Industry specific software package. Operating system enhancement software package. Communications server software package. Contact Centre Management Software. A system that allows for 60 concurrent call handlers to include licensing, reporting and real time information, call handler management and CRM integration.

II.1.6)Common procurement vocabulary (CPV)

48333000, 48510000, 72212500, 72268000, 48100000, 48213000, 48219700

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

II.2.2)Information about options

II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: On premise

1)Short description

On premise contact centre system.

2)Common procurement vocabulary (CPV)

48333000, 48510000, 72212500, 72268000, 48100000, 48213000, 48219700

3)Quantity or scope

4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

Great Places will only be awarding to 1 lot.

Lot No: 2 Lot title: Cloud

1)Short description

Contact Centre Cloud option.

2)Common procurement vocabulary (CPV)

48333000, 48510000, 72212500, 72268000, 48100000, 48213000, 48219700

3)Quantity or scope

4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

Great Places will only be awarding to 1 lot and will only accept bids for either Lot 1 and 2 or Lot 1 only. Bids for Lot 2 only will not be accepted.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: —http://www.legislation.gov.uk/uksi/2015/102/regulation/57/made

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: (a) Appropriate statements from banks or, where appropriate, evidence of relevant professional risk indemnity insurance
(b) The presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established
(c) A statement of the undertaking’s overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last 3 financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available.
Minimum level(s) of standards possibly required: A minimum turnover of 2 times the predicted annual contract value must be demonstrated by suppliers. This equates to an annual turnover in excess of 500 000 GBP.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
(a) A list of the works carried out over the past 5 years, accompanied by certificates of satisfactory execution for the most important works. These certificates shall indicate the value, date and site of the works and shall specify whether they were carried out according to the rules of the trade and properly completed. Where appropriate, the competent authority shall submit these certificates to the contracting authority direct;
(b) a list of the principal deliveries effected or the main services provided in the past three years, with the sums, dates and recipients, whether public or private, involved. Evidence of delivery and services provided shall be given: — where the recipient was a contracting authority, in the form of certificates issued or countersigned by the competent authority, — where the recipient was a private purchaser, by the purchaser’s certification or, failing this, simply by a declaration by the economic operator.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 7

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2016/S 014-020355 of 21.1.2016

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

21.4.2016 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

9.5.2016

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

VI.2)Information about European Union funds

VI.3)Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Contact-management-software-package./7M9PE95SFS

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/7M9PE95SFS

GO Reference: GO-2016317-PRO-7934111.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Great Places Housing Group
729 Princess Road
M20 2LT Manchester
UNITED KINGDOM
E-mail: procurement@greatplaces.org.uk
Telephone: +44 1614475000
Internet address: www.greatplaces.org.uk

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

17.3.2016