Supply Contact Management Solution to Dyfed Powys Police

Supply Contact Management Solution to Dyfed Powys Police

Requirement for integrated communication control system.

SPECULATIVE NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


Police and Crime Commissioner for Dyfed-Powys

Police Headquarters, PO Box 99, Llangunnor,

Carmarthen

SA31 2PF

UK

Faye Ryan

+44 1267226540
http://www.dyfed-powys.police.uk

1.2

Address from which further information may be obtained

As in 1.1

2 Contract Details

2.1

Title

Contact Management Solution (including ICCS and Telephony Platform)

2.2

Description of the goods or services required

Dyfed Powys Police are seeking to procure an Integrated Communication Control System (ICCS) and Contact Management Solution (including telephony platform) for the Force Control Room based at Headquarters, Carmarthen. Adopting a principle of ‘cloud first’ we are looking for a cloud based, high availability, easy to maintain and effective next generation ICCS/Contact Management Solution that supports both multichannel voice and digital communications and also interfaces with the current Airwave radio network. The system must also be available within our secondary site, based at our premises in Ammanford which acts as a backup site but this site can also be used as a staff training facility, business continuity events and so on.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=107303.

2.3

Notice Coding and Classification

35710000 Command, control, communication and computer systems
35711000 Command, control, communication systems
35712000 Tactical command, control and communication systems
42961000 Command and control system
48333000 Contact management software package
72212333 Contact management software development services

1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1024 Powys

3 Administrative Information

3.1

Reference number attributed to the notice by the contracting authority

DPP2021

3.2

Estimated Start of the Award Procedure

22-02-2021

4 Other Information

4.1

Additional Information

Please refer to the attached documents to request an appointment to discuss this project further.

(WA Ref:107303)

4.2

Download Additional Documentation

DPP2021 Contact Managment Solution (including ICCS and Telephony) EOI
DPP2021 Contact Management Solution Pre-Tender Research Letter
DPP2021 Undertaking of Confidentiality

4.3

Publication date of this notice

13-01-2021

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