Supply Corporate ICT Solutions to Derbyshire County Council

Supply Corporate ICT Solutions to Derbyshire County Council

The Council is looking for one or more digital partners to help replace its current platforms with modern technology and to assist in upskilling its in-house Business and ICT teams to ensure a swift transition to modern, resident-centric services.

Opportunity Id
DN483440
Title
CCP002 – Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme
Categories
48000000-8 – Software package and information systems
72000000-5 – IT services: consulting, software development, Internet and support
Description
The Council is looking for one or more digital partners to help replace its current platforms with modern technology and to assist in upskilling its in-house Business and ICT teams to ensure a swift transition to modern, resident-centric services. To meet these targets, and as part of its vision for the future, the Council wants to introduce a modern digital experience for Derbyshire residents which encourages them to transact online and reduces the number of telephone and email queries by directing residents towards interacting with the Council through a single sign-in portal. Central to this vision is the procurement and implementation of three new corporate systems which will be will be implemented through a “Digital Transformation” / “Channel Shift” Programme. The Council is therefore seeking providers for three lots: Lot 1 – Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council. Lot 2 – Complaints, Compliments and Comments system which can provide a “single source of truth” for complaints. Lot 3 – Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council’s payment system. The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems. Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.
Region(s) of supply
Derbyshire and Nottinghamshire
Estimated value
N/A
Keywords
CRM, Transformation, Systems, Channel, Digital

Key dates

Estimated contract dates
Start date
05/08/2020
End date
01/11/2031

Contact details

Buyer
Derbyshire County Council
Contact
Carolyne Knott
Telephone
01629 536874
Address
Chatsworth Hall
Matlock
Derbyshire
DE4 3FW

Expression of interest window

From 19/06/2020 17:00 to 30/07/2020 16:00