Supply Correspondence Management System to Greater London Authority

Supply Correspondence Management System to Greater London Authority

To replace current correspondence handling software with a cloud-hosted Software as a Service solution.

Contract summary

Industry

  • Desktop communications software package – 48511000
  • Electronic mail software development services – 72212223
  • Computer-related services – 72500000

Location of contract

London

Value of contract

£120k

Published date

17 July 2018

Closing date

15 August 2018

Contract start date

01 October 2018

Contract end date

31 August 2020

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

 

Description

The Public Liaison Unit (PLU) team delivers a high-quality frontline public information service representing the entire Greater London Authority (GLA). This includes management of calls from the public, handling written correspondence and responding to social media. In addition, they also own freedom of information requests, environmental information requests, appeals, subject access requests, complaints and invites. They work closely with the offices of The Mayor and The London Assembly in addition to a number of other key stakeholders in the organisation. The team processes approximately 5,300 cases a month of varying priority.

The PLU team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution.

 

About the buyer

Contact name

Vikram Gudra

Address

Petty France
55 Broadway
London
SW1H 0DB
United Kingdom

Telephone

+44 12345

Email

VIKRAMGUDRA@TFL.GOV.UK

 

How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.