Supply Correspondence Management System to Greater London Authority
To replace current correspondence handling software with a cloud-hosted Software as a Service solution.
- Desktop communications software package – 48511000
- Electronic mail software development services – 72212223
- Computer-related services – 72500000
Location of contract
Value of contract
17 July 2018
15 August 2018
Contract start date
01 October 2018
Contract end date
31 August 2020
Contract is suitable for SMEs?
Contract is suitable for VCSEs?
The Public Liaison Unit (PLU) team delivers a high-quality frontline public information service representing the entire Greater London Authority (GLA). This includes management of calls from the public, handling written correspondence and responding to social media. In addition, they also own freedom of information requests, environmental information requests, appeals, subject access requests, complaints and invites. They work closely with the offices of The Mayor and The London Assembly in addition to a number of other key stakeholders in the organisation. The team processes approximately 5,300 cases a month of varying priority.
The PLU team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution.
About the buyer
How to apply
Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.