Supply Customer and Property Records Software

Supply Customer and Property Records Software

Supply, installation and support of an integrated system managing customer and property records. This will include customer records, financial management and void control.

UK-Cwmbran: Software package and information systems

2013/S 009-010825

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Bron Afon Community Housing Ltd
Ty Bron Afon, William Brown Close, Llantarnam Industrial Park
For the attention of: Charles Brooks
NP44 3AB Cwmbran
Telephone: +44 7972211084

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
I.3)Main activity

Housing and community amenities
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

Supply, installation and support of an integrated system managing customer and property records. This will include customer records, financial management and void control
II.1.2)Type of contract and location of works, place of delivery or of performance

Main site or location of works, place of delivery or of performance: The main purpose of the Contract will be to support Bron Afon Community Housing and its subsidiaries at various locations.

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

Framework agreement with a single operator
II.1.5)Short description of the contract or purchase(s)

Supply, installation and support of an integrated system managing customer and property records. This will include customer records, financial management and void control. Experience of integration with Microsoft Dynamics is desirable.
Bron Afon Community Housing is committed to achieving economic, social and environmental well-being for its residents and implementing the Community Strategy so as to ensure a better quality of life for everyone, now and for generations to come. To achieve this it commits to the following actions to the fullest extent possible within the relevant legal and policy frameworks and the available funding:
i) to consider what recruitment and training, equal opportunities and supply-chain opportunities could be obtained from each services contract
ii) to include training, equal opportunities and recruitment requirements, and supply-chain opportunities in its service requirements, where it considers this appropriate;
iii) to include other social and environmental matters in its service requirements, where it considers this appropriate; and
iv) to use these requirements in all stages of the selection and contract award process, and as contract conditions.
Community Benefits do not apply to this contract.
II.1.6)Common procurement vocabulary (CPV)

48000000, 72268000, 48422000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

This contract is divided into lots: no
II.1.9)Information about variants
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

competitive dialogue
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: Minimum of 2 – to include either of the following Directors, Senior Finance Manager, Purchasing Manager and Initiating officer.

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

Under this contract the service provider is required to participate actively in the economic and social regeneration of and surrounding the place of delivery for the contract. Accordingly contract performance condition may relate in particular to social and environmental considerations.
In order to receive the PQQ expression of interest must be emailed to the email address in section 1.1.
Buy4Wales Reference Number: 33300.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Sovereign Business Integration Group PLC
Metro Point, Chalk Lane, Hertfordshire
EN4 9JQ Cockfosters
Telephone: +44 7972211084

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Bron Afon will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Applicants have 2 working days from the notification of the award decision to request additional debriefing and that information has to be provided, a minimum of 3 working days before the expiry of the standstill period. Such additional information should be requested in writing from the address detailed in part 1.1.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:9.1.2013