Supply Customer Loyalty Cards

Supply Customer Loyalty Cards

To help our customers get more from their already stretched household budgets LMH are looking for an organisation to deliver a customer loyalty scheme for its 15,000 tenants and leaseholders.

Liverpool Mutual Homes
Provision of Customer Loyalty Cards
None
LMH (Liverpool Mutual Homes)are the largest social housing provider in the city, managing 15,000 homes spread across the city providing  a mix of housing for single people, families and older people.

LMH have ambitious plans to contribute to the regeneration of the city’s neighbourhoods not only by investing in our homes and by developing new homes. LMH are also more than just a bricks and mortar housing provider we aim to improve the quality of life for our customers, one of the ways we are attempting to do this is by helping and supporting our customers to manage in a challenging economic climate, many of our customers have a low income which has been put under pressure in recent years through increases in energy costs, food bills and through reductions in public services.

To help our customers get more from their already stretched household budgets LMH are looking for an organisation to deliver a customer loyalty scheme for its 15,000 tenants and leaseholders. The principle aim of the loyalty scheme will be to provide discounts for our customers in both national stores and local retail outlets in Liverpool,  LMH would also expect the scheme to offer discounts for customers choosing to shop on line and provide incentives for our customers to access goods and services and line this will assists in LMH’s drive to increase digital access among our customers.

The loyalty scheme would provide all LMH customers with a credit card sized discount card containing the LMH logo as well as access to a website offering discounts on shopping, holidays, days out as well as advice on the best offers for insurance, utilities and other financial products. The provider will also have a free or low call rate telephone helpline to assist with any enquires from our customers. The provider will have an accessible easy to navigate website and offer a varity of methods for customers to contact including through the website or telephone.

We are looking for an organisation with a good track record in promoting loyalty schemes to ensure maximise take up among our customers this will include regular updates via a website, e-mail or mail out covering available offers and promotions

PQQ Submissions shall be returned no later than 12pm, Tuesday, 2nd July 2013.

The contract will be awarded to the supplier that provides the Most Economically Advantageous Tender based on the following criteria:

60% Quality

40% Price

Contact:
Mr Chris Davies
Email Address:
christopher.davies@liverpoolmh.co.uk
Telephone:
01512352330
Address:
LMH @ The Observatory
Liverpool
Merseyside
L1 6RA
United Kingdom
Key Dates
01/10/2013
30/09/2016
04/06/2013 13:46
02/07/2013 11:59
Other Information
36 (months)
0 (months)
0

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