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Supply Customer Relationship Management System

Monday, 6 June 2016, 10:14

Supply Customer Relationship Management System

The requirement here is to deploy a suite of agile, fully integrated and flexible enterprise-wide Customer Relationship Management (CRM) solutions.

United Kingdom-Dundee: Software package and information systems

2016/S 105-186922

Contract notice

Supplies

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

University of Abertay
Bell Street
Dundee
DD1 1HG
UNITED KINGDOM
Telephone: +44 1382308995
E-mail: procurement@abertay.ac.uk
NUTS code: UKM21

Internet address(es):Main address: http://www.abertay.ac.uk

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00103

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.publiccontractsscotland.gov.uk
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: www.publiccontractsscotland.gov.uk

I.4)Type of the contracting authority

Other type: Higher education institution

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Supply of Customer Relationship Management (CRM) System.

Reference number: PROC/IS/2016/4/CRMSYST

II.1.2)Main CPV code

48000000

II.1.3)Type of contract

Supplies

II.1.4)Short description:

The requirement here is to deploy a suite of agile, fully integrated and flexible enterprise-wide Customer Relationship Management (CRM) solutions in order to support the effective and consistent management of the University’s relationship with stakeholders across the customers life-cycle, and to respond efficiently to customers’ needs.

II.1.5)Estimated total value

Value excluding VAT: 210 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

48000000

II.2.3)Place of performance

NUTS code: UKM21
Main site or place of performance:

Dundee, Scotland.

II.2.4)Description of the procurement:

The requirement here is to deploy a suite of agile, fully integrated and flexible enterprise-wide Customer Relationship Management (CRM) solutions in order to support the effective and consistent management of the University’s relationship with stakeholders across the customers life-cycle, and to respond efficiently to customers’ needs.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 210 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

2 x 2 year optional extension periods.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

Should bidders present options which are not stated within the specification of requirements, which will enhance the service and systems required, but do not materially change the contract, these will be considered by the Purchaser.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

The European Single Procurement Document (ESPD) must be completed:

Part II — For company information only, however the Purchaser may choose not to select bidders not providing basic company information.

Part III — Economic Operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Suppliers must show an understanding of and have previously delivered CRM capabilities to other Higher Education institutions. CRM Capabilities are listed within the Invitation to Tender Document.

III.1.2)Economic and financial standing

List and brief description of selection criteria:

Bidders should provide audited accounts for the previous 2 full years.

It is a requirement of this contract that the bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract the types and levels of insurance indicated.

Minimum level(s) of standards possibly required:

Bidders must satisfy the Purchaser that it has the financial resources to provide the services offered for the duration of the contract.

— Employers’ liability insurance to the extent of at least 5 000 000 GBP per claim and unlimited in total;

— Public / product liability insurance to the extent of at least 5 000 000 GBP per claim and unlimited in total;

— Professional indemnity insurance to the extent of at least 2 000 000 GBP per claim and unlimited in total.

III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2015/S 070-124169

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 01/07/2016
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 01/07/2016
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

Quality Management Procedures:

Bidders should have documented arrangements for ensuring that the bidders apply quality management measures that are appropriate to the work for which they are being engaged.

Health and Safety Procedures:

Bidders should have a documented process demonstrating the bidder’s arrangements for ensuring that H and S measures are effective in reducing/preventing incidents, occupational ill-health and accidents. This must provide details of the arrangements for H and S management that are relevant to the nature and scales of the requirement.

Note: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland web site at:http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=447425

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at:http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

(SC Ref:447425).

VI.4)Procedures for review

VI.4.1)Review body

University of Abertay
Bell Street
Dundee
DD1 1HG
UNITED KINGDOM
Telephone: +44 1382308995Internet address:http://www.abertay.ac.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

31/05/2016

 

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