Supply Customer Relationship Management System
The requirement here is to deploy a suite of agile, fully integrated and flexible enterprise-wide Customer Relationship Management (CRM) solutions.
United Kingdom-Dundee: Software package and information systems
2016/S 105-186922
Contract notice
Supplies
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
Bell Street
Dundee
DD1 1HG
UNITED KINGDOM
Telephone: +44 1382308995
E-mail: procurement@abertay.ac.uk
NUTS code: UKM21
Internet address(es):Main address: http://www.abertay.ac.uk
Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00103
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Supply of Customer Relationship Management (CRM) System.
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
The requirement here is to deploy a suite of agile, fully integrated and flexible enterprise-wide Customer Relationship Management (CRM) solutions in order to support the effective and consistent management of the University’s relationship with stakeholders across the customers life-cycle, and to respond efficiently to customers’ needs.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
Dundee, Scotland.
II.2.4)Description of the procurement:
The requirement here is to deploy a suite of agile, fully integrated and flexible enterprise-wide Customer Relationship Management (CRM) solutions in order to support the effective and consistent management of the University’s relationship with stakeholders across the customers life-cycle, and to respond efficiently to customers’ needs.
II.2.5)Award criteria
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
2 x 2 year optional extension periods.
II.2.10)Information about variants
II.2.11)Information about options
Should bidders present options which are not stated within the specification of requirements, which will enhance the service and systems required, but do not materially change the contract, these will be considered by the Purchaser.
II.2.13)Information about European Union funds
II.2.14)Additional information
The European Single Procurement Document (ESPD) must be completed:
Part II — For company information only, however the Purchaser may choose not to select bidders not providing basic company information.
Part III — Economic Operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Suppliers must show an understanding of and have previously delivered CRM capabilities to other Higher Education institutions. CRM Capabilities are listed within the Invitation to Tender Document.
III.1.2)Economic and financial standing
Bidders should provide audited accounts for the previous 2 full years.
It is a requirement of this contract that the bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract the types and levels of insurance indicated.
Bidders must satisfy the Purchaser that it has the financial resources to provide the services offered for the duration of the contract.
— Employers’ liability insurance to the extent of at least 5 000 000 GBP per claim and unlimited in total;
— Public / product liability insurance to the extent of at least 5 000 000 GBP per claim and unlimited in total;
— Professional indemnity insurance to the extent of at least 2 000 000 GBP per claim and unlimited in total.
III.2.3)Information about staff responsible for the performance of the contract
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
VI.3)Additional information:
Quality Management Procedures:
Bidders should have documented arrangements for ensuring that the bidders apply quality management measures that are appropriate to the work for which they are being engaged.
Health and Safety Procedures:
Bidders should have a documented process demonstrating the bidder’s arrangements for ensuring that H and S measures are effective in reducing/preventing incidents, occupational ill-health and accidents. This must provide details of the arrangements for H and S management that are relevant to the nature and scales of the requirement.
Note: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland web site at:http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=447425
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at:http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
(SC Ref:447425).
VI.4.1)Review body
Bell Street
Dundee
DD1 1HG
UNITED KINGDOM
Telephone: +44 1382308995Internet address:http://www.abertay.ac.uk
VI.5)Date of dispatch of this notice:
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