Supply Customer Relationship Management System to Aston University
To design, develop and implement a CRM system using Microsoft Dynamics.
Customer Relationship Management System
- Contact management software development services – 72212333
- Customer Relation Management software development services – 72212445
- System management software development services – 72212781
Location of contract
Value of contract
15 January 2021
29 January 2021
Contract start date
1 April 2021
Contract end date
31 March 2024
Contract is suitable for SMEs?
Contract is suitable for VCSEs?
The University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University’s Project Management Office, Digital Services Team and other relevant internal stakeholders to lead the transformation, challenge business processes and implement the technology platform.
The successful bidder must have demonstrable experience of designing and architecting solutions without a proprietary ‘IP layer’ for a Customer Relationship Management System. This includes workflows which are tailored to the University’s requirements and ‘future proofed’ (implementation may develop beyond the initial scope).
The University’s intentions and objectives are to to appoint a single delivery partner that will:
(i) deliver a CRM solution that meets Aston’s needs and requirements; and
(ii) has the capability to deliver other solutions and projects on the Dynamics platform (and in this context, the University will consider creating Aston a non-exclusive call off contract with the appointed delivery partner which enables Aston to make direct awards of additional contracts at its sole and absolute discretion)
- Tender Notice
How to apply
Follow the instructions given in the description or the more information section.
About the buyer