Supply Customer Relationship Management System to Aston University

Supply Customer Relationship Management System to Aston University

To design, develop and implement a CRM system using Microsoft Dynamics.

Customer Relationship Management System

Contract summary

 

Industry

    • Contact management software development services – 72212333
    • Customer Relation Management software development services – 72212445
    • System management software development services – 72212781

Location of contract

B4 7ET

Value of contract

£0

Procurement reference

ASTONUNI001-DN513738-03282674

Published date

15 January 2021

Closing date

29 January 2021

Closing time

1:30pm

Contract start date

1 April 2021

Contract end date

31 March 2024

Contract type

Service contract

Procedure type

Open procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

 

Description

 

The University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University’s Project Management Office, Digital Services Team and other relevant internal stakeholders to lead the transformation, challenge business processes and implement the technology platform.

The successful bidder must have demonstrable experience of designing and architecting solutions without a proprietary ‘IP layer’ for a Customer Relationship Management System. This includes workflows which are tailored to the University’s requirements and ‘future proofed’ (implementation may develop beyond the initial scope).

The University’s intentions and objectives are to to appoint a single delivery partner that will:

(i) deliver a CRM solution that meets Aston’s needs and requirements; and

(ii) has the capability to deliver other solutions and projects on the Dynamics platform (and in this context, the University will consider creating Aston a non-exclusive call off contract with the appointed delivery partner which enables Aston to make direct awards of additional contracts at its sole and absolute discretion)

 

How to apply

 

Follow the instructions given in the description or the more information section.

 

About the buyer

 

Contact name

Shirley O’Reilly

Address

Aston University
Aston Triangle
BIRMINGHAM
B4 7ET
England

Email

s.a.oreilly@aston.ac.uk