Supply Enterprise Solution to Enable the End-to-End Services

Supply Enterprise Solution to Enable the End-to-End Services

CRM and case management; Document management; Smart Booking and scheduling; New Ways Of Working/Mobile working.

United Kingdom-Leeds: Computer equipment and supplies

2017/S 215-446904

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Yorkshire Housing Limited
Dysons Chambers, 12-14 Briggate
United Kingdom
Contact person: Daniel Keenan
Telephone: +44 1138256370
NUTS code: UKE42Internet address(es):Main address:

Address of the buyer profile:

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement


Implementation and Design of Enterprise Technologies in Tomorrow’s Yorkshire.

Reference number: 2017/01

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The procurement is for the envisioning, design, delivery and support of an integrated enterprise solution to enable the End-to-End Services and the Target Operating Model as further described in the procurement documentation and associated services that enable the delivery of all services right first time including:

— CRM and case management;

— Document management;

— Smart Booking and scheduling;

— New Ways Of Working/Mobile working;

— Digital services for customers (including web-portal, web-chat and tablet/smartphone apps/re-rendered web portal);

— Texting solutions;

— Reporting (MI/BI);

— Enterprise Application Integration (EAI);

— Housing Management;

— Asset Management and potentially;

— HR/Payroll;

— Accounts Payable;

— Finance (see options below).

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKE42

II.2.4)Description of the procurement:

The contracting authority requires a single contract with a provider who will take responsibility:

— For a full end to end solution;

— As a single point of contractual contact;

— For all subcontracts.

The scope of the contract is divided into 3 areas:

1. Requirements to be delivered as part of the TY Programme — to deliver the enterprise solution to enable the End-to-End Services (as defined in the procurement documents) which will include integration with a number of other solutions including Orchard Housing Management System and Open Accounts — our finance system;

2. Requirements to be delivered for the remaining term of the contract–these relate to services which will be required from system go-live until the end of the contract, e.g. support and maintenance;

3. Any other optional or additional requirements YH may have for the remaining term of the contract — additional capabilities which do not form part of the commitment under this sSQ initially but may be required following discussions in the Competitive Dialogue or at a later stage e.g.:

a. Replacement or enhancements of any systems forming part of the Solution as defined in the procurement documents;

b. HR and payroll systems;

c. Finance System; and

d. Integration with other future systems.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 06/08/2018
This contract is subject to renewal: yes
Description of renewals:

Up to 3 renewals for up to 3 years each.

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 3
Maximum number: 5

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

Length of contract and scope of services (see documentation for detail).

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Competitive dialogue
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 08/12/2017
Local time: 17:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 23/12/2017

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Yorkshire Housing
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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