Supply Finance and Housing Management Solution

Integrated Finance and Housing Management Solution, Customer Relationship Management Solution and Associated Services.

United Kingdom-Leeds: Industry specific software package

2017/S 157-325567

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Connect Housing Association
205 Roundhay Road
Leeds
LS8 4HS
United Kingdom
Contact person: Alan Davis
Telephone: +44 3005000600
E-mail: alan.davis@connecthousing.org.uk
NUTS code: UKE4Internet address(es):Main address: http://www.connecthousing.org.uk

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.delta-esourcing.com/tenders/UK-UK-Leeds:-Industry-specific-software-package./93T42BBGTY

Additional information can be obtained from another address:

Connect Housing Association
205 Roiundhay Road
Leeds
LS8 4HS
United Kingdom
Contact person: Alan Davis
Telephone: +44 3005000600
E-mail: alan.davis@connecthousing.org.uk
NUTS code: UKE4Internet address(es):Main address: http://www.connecthousing.org.uk

Tenders or requests to participate must be submitted electronically via: http://www.delta-esourcing.com/

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Integrated Finance and Housing Management Solution, Customer Relationship Management Solution and Associated Services.

II.1.2)Main CPV code

48100000

II.1.3)Type of contract

Services

II.1.4)Short description:

Integrated Finance and Housing Management Solution, Customer Relationship Management Solution and Associated Services.

II.1.5)Estimated total value

Value excluding VAT: 1 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

48900000

48000000

48422000

II.2.3)Place of performance

NUTS code: UKE4

Main site or place of performance:

West Yorkshire.

II.2.4)Description of the procurement:

The contracting authority is a community benefit society and wishes to procure a new fully integrated Finance and Housing management solution, Customer Relationship Management solution and associated services that enable the delivery of excellent services right first time including: CRM, Finance, Housing Management, Repairs Management, Mobile Working, Digital services for customers.

The preferred bidder is expected to be a prime contractor that can supply a solution that is customer-centric with sophisticated customer relationship management (CRM) capabilities across a diverse customer base, and allow colleagues to work when mobile (off-line as well as online) from any location. It will have a customer, finance, tenancy and property database and offer valuable self-service capabilities for residents and stakeholders/partners.

An indicative outline timetable is provided in the SSQ documentation.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 1 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: yes

Description of renewals:

The contract will be for an initial period of 60 months with the option to extend for 2 further periods of 24 months each.

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 3

Maximum number: 6

Objective criteria for choosing the limited number of candidates:

As set out in the SSQ document.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes

Description of options:

See II.2.7) above.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Competitive dialogue

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 28/09/2017

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 09/10/2017

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Leeds:-Industry-specific-software-package./93T42BBGTY

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/93T42BBGTY

GO Reference: GO-2017816-PRO-10845909.

VI.4)Procedures for review

VI.4.1)Review body

Connect Housing Association
205 Roundhay Road
Leeds
LS8 4HS
United Kingdom
Telephone: +44 3005000600

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: