Supply Fully Resilient ICT Infrastructure Solution

Supply Fully Resilient ICT Infrastructure Solution

Southway is looking to select an organisation who can implement a Fully Resilient ICT Infrastructure Solution which includes all the required network connectivity.

United Kingdom-Manchester: Information systems and servers

2017/S 159-328727

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Southway Housing Trust
Aspen House, 825 Wilmslow RD, Didsbury
M20 2SN
United Kingdom
Contact person: Chris Shaw
Telephone: +44 7722067596
NUTS code: UKD3

Internet address(es):Main address: HTTP://WWW.SOUTHWAYHOUSING.CO.UK

Address of the buyer profile:

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement


ICT Infrastructure Solution.

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Southway is looking to select an organisation who can implement a Fully Resilient ICT Infrastructure Solution which includes all the required network connectivity between the servers proposed storage solution and network edge switches and wireless access points.

II.1.5)Estimated total value

Value excluding VAT: 1 500 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKD3
Main site or place of performance:

Greater Manchester.

II.2.4)Description of the procurement:

Southway is looking to select an organisation who can implement a Fully Resilient ICT Infrastructure Solution which includes all the required network connectivity between the servers proposed storage solution and network edge switches and wireless access points.

The storage solution needs to be able maximise storage efficiencies, be scalable, be fully resilient in design both locally and across the primary and backup sites. It is a requirement that the storage device at Primary is fully populated with SSD’s and does not contain any SAS or SATA drives. Over the life of the solution we expect will need 45TB’s of usable storage, however outset we estimate we will only require 16 TB’s of usable storage.

To ensure the solution is future proof we are looking for the core network / SAN networking to have high speed interconnects (minimum of 10 Gb ISCSI / 16 GB FC is required and the value of deploying higher bandwidths will be considered.) Note: Current Server to SAN connectivity is 1 Gbps ISCSI.

The primary site will be located at Southway’s new Head office (Southern Gate, 729 Princess Road, Manchester, M20 2LT) and this will host the main ICT Infrastructure. The Backup location will be installed in an external location. Note: Currently, Southway rent rack space from LDEX in Manchester where their current backup infrastructure is located.

The existing Infrastructure, including the VMware environment and Citrix environment will need to be migrated and upgraded to the latest versions of software; currently Southway has VMware VSphere 5.1.0 Standard Edition, VCenter, and Citrix XenApp 6, both these products have Software Assurance.

The primary and backup locations are currently setup in a high availability mode to ensure that no single component failure would prevent any system / service availability. This level of resilience is required for the proposed solution.

The solution needs to have the capability to failover to the backup site and have the capability to easily fallback to the primary site.

The proposed solution must enable Southway to achieve a Recovery Time Objective (RTO) within 4 hours for all the main business systems and supporting Infrastructure.

The proposed solution must provide a Recovery Point Objective (RPO) of 1 hour for all the data stored on the proposed storage solution. Therefore, in addition to the estimated 45TB’s of usable storage the SAN must provide over 5 years, it also needs to accommodate the storage needs for Recovery Point Data.

Southway’s existing backup system enables them to backup multiple servers in parallel and recover data quickly, the existing solution enables them to hold on disk backups for up to 30 days (on the HP SAN), long term archiving of data is transferred to an LTO Tape Based system. A more modern and agile, backup and recovery solution is required for the new ICT Infrastructure.

The current server and storage solution will be 5 years old in October 2017 after which it will not be covered under maintenance.

Southway are open to all options for delivering their requirements, but the decision on what is selected will be heavily weighted on the cost of the complete solution over the full 5 years.

Southway has invested heavily in training its IT staff on being able to maintain, operate and support the existing IT Environment; Training and handover on the new solution will need to be delivered as part of the solution.

Full documentation for the implemented solution will be required.

Full proof of tests performed during the commissioning of the solution will be required.

Latest software licenses for the proposed solution are required and this includes Microsoft (server, application and desktop), Virtualisation, Thin Client. Note: Southway don’t have any Software Assurance in place for their Microsoft software estate and do not envisage requiring this in the future.

Southway may need a support service for the solution.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Sections 5.2 through to 5.9 / Weighting: 50
Quality criterion – Name: Sections 5.10 through to 5.15 / Weighting: 20
Cost criterion – Name: Total cost of ownership and pricing questions in Section 5.16 / Weighting: 30

II.2.6)Estimated value

Value excluding VAT: 1 500 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 52
This contract is subject to renewal: yes
Description of renewals:

There is the possible of extensions depending on the performance of the supplier. These extensions could be for 1 or 2 years and there could be 2 possible extensions.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

The execution of the contract is restricted to the framework of sheltered employment programmes
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

Dependent on the suppliers status, a performance bond or guarantee may be required.

An agreement as to how the project is funded will be covered as part of the contract negotiations with the preferred supplier. Any payment made to the supplier will be in pounds sterling and will be normally made by electronic funds transfer.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 25/09/2017
Local time: 09:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 25/09/2017
Local time: 09:01


Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

To respond to this opportunity, please click here:

GO Reference: GO-2017818-PRO-10860090.

VI.4)Procedures for review

VI.4.1)Review body

Southway Housing Trust
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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