Supply IT Help Desk and Support Services

Supply IT Help Desk and Support Services

The Authority is seeking to award a contract for the provision of an outsourced IT help desk and Support Service for a period of 3 years.

United Kingdom-Bristol: Helpdesk and support services

2015/S 213-389121

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Avon Fire and Rescue Service
VAT No: 664419911
Headquarters, Temple Back
For the attention of: Loretta Saunders
BS1 6EU Bristol
Telephone: +44 1179262061

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Electronic access to information:

Electronic submission of tenders and requests to participate:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

Public order and safety

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Provision of IT Help Desk and Support Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Bristol.

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Avon Fire Authority is responsible for the provision of the Fire and Rescue Service in the areas of Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire and currently outsources its IT help desk and technical support for all staff at all AFRS locations and IT equipment on operational vehicles. The Authority is seeking to award a contract for the provision of an outsourced IT help desk and Support Service for a period of 3 years (with an optional extension period of 1 year).

II.1.6)Common procurement vocabulary (CPV)

72253000, 72000000, 72200000, 72211000, 72212000, 72251000, 72253100, 72253200, 72254000, 72254100, 72260000, 72500000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

3 year contract plus optional extension of 1 year.
Estimated value excluding VAT: 1 300 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: The Authority‘s:
1. Terms and Conditions,
2. Special Terms and Conditions,
3. Standing Orders,
4. Contract Documentation.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: The successful contractor will be required to demonstrate relevant experience in all the specified areas, proven the ability to deliver IT provision to a high professional standard and will have demonstrated at least 2 years‘ experience of providing a similar service with an organisation/s of more than 1 000 people, within a dynamic, changing environment and one that uses an IT provision 24/7/365.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Suppliers must be financially fluid, currently trading and pass a credit check. They must not be recorded at Companies House as having any negative action/event (dissolved, removed, in liquidation, etc.) that calls into question their financial/corporate standing. Such action/event will be deemed to be a failure to meet minimum standards of economic and financial standing. Additionally, suppliers must provide the last full year of accounts (audited and accompanied by Auditors‘ confirmation where they are above the statutory threshold for providing audited accounts, or certified by their bank if they are below the statutory audit threshold). If the Contracting Authority have concerns regarding financial viability, further information may be required to evidence financial viability and refusal of non-availability to provide such evidence will be deemed to be a failure to meet Economic and Financial Ability standards.
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

Reference AFRS10-2015-10
The Contracting Authority will not accept any responsibility whatsoever for any costs incurred by applicants in preparing responses and the Contracting Authority reserves the right, subject to relevant legislation, not to award any or part of the contract and reserves the right to terminate the procurement process at any time.

The full specification is contained within the Invitation to Tender Documents which is available to download on

IV.3.2)Previous publication(s) concerning the same contract


IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 16.12.2015 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

16.12.2015 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up


IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 36 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Date: 16.12.2015 – 12:00
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Responses are to be submitted through the and will not be accepted if submitted by other means. It is the Tenderer‘s responsibility to upload all relevant response documents by the closing date and time.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice: