Supply Library Management System

Supply Library Management System

Library Management System and Public Computer Replacement and Management Service for the Norfolk Library Service.

United Kingdom-Norwich: Library management system

2013/S 189-326520

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Norfolk County Council
Room 117, County Hall, Martineau Lane
For the attention of: Claire Dawson
NR1 2DH Norwich
UNITED KINGDOM
Telephone: +44 1603223945
E-mail: sourcingteam@norfolk.gov.uk

Internet address(es):

General address of the contracting authority: www.norfolk.gov.uk

Electronic access to information: https://in-tendhost.co.uk/norfolkcc/aspx/Home

Electronic submission of tenders and requests to participate: https://in-tendhost.co.uk/norfolkcc/aspx/Home

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Library Management System and Public Computer Replacement and Management Service for the Norfolk Library Service.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
NUTS code UKH13

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Norfolk County Council wishes to enter into a contract with a single service provider for the provision of a managed IT service for a Library Management System (LMS) and the replacement and ongoing support and management of the public facing computing devices for the Norfolk Library and Information Service.
Norfolk Library and Information Service currently has 565 public access terminals over 48 sites. In the year 2012/13 over 900 000 computer sessions were logged, by over 235 000 unique users. The number of public computers in each library ranges from 3 to 110.
The supplier will be responsible for designing, implementing and supporting the LMS solution to include:
A) Migration of the existing library catalogue into the new LMS
B) Delivery of anytime, anywhere access to full LMS functionality that is not client application software dependent
C) Provison of a customer interface that is easy to navigate, intuitive and fun to use
D) A telephone renewal service
E) Integratration of customer accounts with their social networking presence
The supplier will also be responsible for designing, implementing and supporting the public computers solution to include:
1) Providing the relevant hardware required to deliver the public computer service and managing all installations
2) Deployment of new software and upgrades with no service disruption
3) Maintenance and ongoing support of the hardware and software across 48 library sites around Norfolk
4) Management of the PC Authentication module
II.1.6)Common procurement vocabulary (CPV)

48161000, 48160000, 30200000, 30210000, 30230000, 50324100, 50324000, 50324200, 50321000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The range stated below takes in to account possible contract extensions. The contract will be for 5 years with the option to extend for 2 years subject to satisfactory performance and availability of funding.
Estimated value excluding VAT:
Range: between 1 268 500 and 1 649 600 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Please see Invitation to Tender and associated documents for information.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Please see Invitation to Tender and associated documents for information.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Please see Invitation to Tender and associated documents for information.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Please see Invitation to Tender and associated documents for information.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Please see Invitation to Tender and associated documents for information.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please see Invitation to Tender and associated documents for information.
Minimum level(s) of standards possibly required: Please see Invitation to Tender and associated documents for information.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Please see Invitation to Tender and associated documents for information.
Minimum level(s) of standards possibly required:
Please see Invitation to Tender and associated documents for information.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

NCCT40439
IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2013/S 124-212864 of 28.6.2013

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 5.11.2013
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

6.11.2013 – 14:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 180 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Date: 6.11.2013
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

The Authority has considered (pursuant to the Public Services (Social Value) Act 2012) whether to explicitly seek social value through this procurement, and has decided that the Act does apply to this service.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Norfolk County Council will incorporate a standstill period at the point information on the proposed award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, will provide time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:

26.9.2013